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Lost access to subscription and files after account deletion
Sure! Here’s a message you can post in the Dropbox community: Subject: Urgent: Lost Access to Subscription & Files After Account Deletion Hi everyone, I really need help. I had a Dropbox account on my PC with one email, but I also had another account with a different email where I purchased my subscription. Unfortunately, the account on my PC was deleted, and now I can’t access my files or my subscription. Right now, my PC is logged into the deleted account, and I can’t access my actual paid subscription. I don’t know how to restore access, merge everything, or move the subscription back to where it belongs. I’ve tried everything, but I’m getting no real help, and I’m panicking because I had a lot of important work saved. Is there any way to recover my access, transfer the subscription, and get everything back in order? I feel like I made a mistake, but I really need to fix this. Any help would be greatly appreciated! Thanks in advance!
Trying to cancel subscription but no longer have email access
I am being charged recurring payments for a dropbox associated with a work email I no longer have access to. It's from a few years ago so I can't provide the answers to the alternative verification questions, but obviously can confirm payment details. Please can you assist me in cancelling this subscription. Many thanks Donna
How can I cancel/be refunded for a Dropbox account I can't access?
lo Dropbox Support Team, I am experiencing an issue with recurring charges from Dropbox that have been happening monthly for several years. Unfortunately, the email address associated with this subscription is no longer in use, and I am unable to access it. As a result, I cannot manage the subscription through my current account. Here are the details I can provide to help locate the account linked to these charges: • The email address associated with the subscription is no longer accessible. • The charges are recurring monthly payments. • I have payment details from my bank/credit card showing the charges. • The subscription has been active for several years. I would like to cancel the subscription immediately and stop any future charges. I would also like to request a refund for the charges that have been applied over the past months/years. Can you please assist me in resolving this issue and provide guidance on how to proceed? Any help would be greatly appreciated! Please contact me. [removed] [personal information removed per the Community's Guidelines]
Created new acct w/ other email & now I can’t go back nor upgrade the one with all my files.
I accidentally created a new acct with my Apple ID a short while back due to forgetting which email this acct was connected to and didn’t realize pressing “sign in with apple” would immediately sign me up. I’m not sure what happened but my subscription somehow switched to the other account and I can’t switch it back. I’ve been getting notifications that my subscription on this account has been switched to basic and I’m way over so my files will be deleted soon, but there’s an error every time I try to restore the 2,000GB plan. I’m freaking out that my files from the last 8 years will disappear.
How can I cancel my Dropbox plan, if I can't access my account?
I have 2FA set up so it says I need to enter the code sent to my old email account when i try to log in. However, the company which set up my email address I used no longer exists. I cannot log in and change my email (as the bot so unhelpfully suggests) due to the 2FA. I will be billed unless I cancel the subscription.
Linking multiple accounts
I have more than one client and so they create an email for me so that I can create a dedicated db account and access their files. I am just now finding out that I can only link my personal account to one business account. All the posts I see on this subject are labeled "solved" and by that meaning, that it's not possible to link more. As there been any progress on this topic? This objectively a major limitation when there are more flexible competitors out there.