We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Account Settings
1009 Topics
How do I sign in to my Dropbox account if I've made too many login attempts?
I have a problem logging in after I did phone reset. At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help. I waited for hours but nothing is changing. I tried to uninstall and install app again but problem still persists.Solved181KViews13likes76Comments
How can I completely disable Smart Sync?
How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What I would like is to set my Dropbox to behave as if Smart Sync does not exist or has ever existed.Solved75KViews30likes66Comments
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. I'm getting 'invalid' code when i try to input the code generated. How is this possible? Is there no other way to use 2-step authenticator without having to resort to texts?Solved59KViews6likes78Comments
Phone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP! *Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#Solved46KViews3likes14CommentsWindows 10 automatically save screenshots
I was having issues getting the automatic screenshot saving to work on my new (to me) Windows 10 Dell. I was NOT about to reinstall Dropbox, and re-download 250+ gigs of data. Finally found this article that answers it: https://www.addictivetips.com/windows-tips/change-the-default-location-for-saving-screenshots-in-windows-10/ It shows how to FIND where windows 10 is saving your screenshots (in your pictures library) and how to MOVE that folder. (Right click on the folder, select properties, click the location tab, then browse to where you WANT them saved). Works like magic!!!Solved44KViews1like4Comments
How to disable Dropbox almost full notification?
I would like to have the CHOICE to disable the "Dropbox Almost Full" notification. As a temporary solution, I have chose to not start Dropbox on system boot and close it, but I would like to know how can I disable this message with Dropbox open.Solved41KViews10likes32Comments
