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Dropbox Backup
18 Topics
I can't see my Seagate hard drive Dropbox Backup offer in my account nor an option to cancel it
I've recently purchased a Seagate Hard Drive and it came with a Backup plan offer from Dropbox. I have activated it and I'm backing it up as we speak, although when I go on my subscriptions page, it doesn't show me any information about this offer, it just says I have Dropbox Basic and that I'll be charged 8 Dollars a month. I can't even cancel the subscription after 6 months free offer ends. Any advice on how I can resolve this painlessly? I don't want to cancel the offer, although I don't appreciate not having the option to.139Views2likes3Comments
External Hard Drive compatibility with Dropbox Backup
I am interested in upgrading my plan to the 2TB plan because I need to backup an external hard drive (WD-My Book for Mac) with approximately 600GB of old iPhoto files on it. I cannot upgrade until I know that Dropbox Backup can access and backup this drive. When I go to the Dropbox Backup section of the app, it only gives my Mac hard drive as an option even though the external hard drive is connected and viewable/accessible in Finder. The FAQ section of Dropbox support says that it supports only certain types of external hard drives but I don't know what those drive types mean nor can I tell whether my external drive is one of those types. I contacted Dropbox sales support and they can answer my question and they can't get me any tech support (makes me question whether I want to stick with Dropbox anyway but that's another issue altogether). If I can't backup this drive through Dropbox Backup then I am not going to upgrade. My free plan is enough for what I need otherwise. Can anyone help me figure out whether Dropbox Backup can back up my external drive and help me see it on the Dropbox Backup screen in the app?3KViews1like8Comments