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Dropbox keeps on trying to upload 'dbx.external.drive' on MacOS 15.6
Hi. I've tried to clear out all of my backups from Dropbox. I was previously backing up two external drives, but I don't want to do that anymore. So I've deleted the drives from the Backup Manager page, no problem. But when I hit 'Sync' on my Dropbox app, it's creating a file under .dropbox/logs/1 that fills with small files until my entire hard drive is full. I went in and deleted all of these files once (144GB!), which didn't seem to affect functionality of anything, then it immediately went to fill it back up again. The only file it says "Syncing" in the app is dbx.external.drive. I'm on a Dropbox Professional Plan, using a Mac Studio running 15.6 Sequoia. Using version 236.4.5918.
I plugged an external drive to my computer, but it's backing up 0% to Dropbox
I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomorrow morning. Since doing so the drive remains at 90-100% usage, but not a single file has been uploaded in over 4 hours. It shows 0 bytes transferred in the Dropbox app. How do I get it to do it's job and actually start the backup?
Dropbox external drive backup stuck at backing up 1.64GB of 14TB
Application Affected Dropbox Backup Device Mac Mini M1 (2020) Operating System/Browser (if using the web) MacOS Sequoia 15.6.1 Dropbox App Version (if using the app) 232.3.5889 (232.3.5889) Question or Issue Dropbox Backup thinks my 14TB external drive is backed up. It's showing as Done and 1.64GB in size. Looks stuck under "Updating ### files.." it's been in the 800 range for days. Network Stats shows no upload happening. Expected behavior: uploading 9GB of my 14tb drive.
Is Dropbox Backup working normally on my machine?
Hello, I transferred my folders and files to my Dropbox backup, primarily using the Dropbox application on my PC. My Dropbox backup contains the following folders: Desktop, Downloads, Pictures, Music, Videos, Giro Film 1, Giro Film 2, Documents, Screenshots, and Camera Upload. All of these folders have a cloud in the Status column. My PC has the same folders with a cloud in the Status column, except for the following folders: Videos, Giro Film 1, Giro Film 2, and Documents. Is this normal? Does this mean these four folders aren't syncing? What exactly should I do?MacOS - Desktop folder is an alias to a subfolder of Dropbox after using a migration tool.
I am an MSP, and I have an issue with a user that has a Mac and the initial issue this morning was that he could not access his Desktop. The scenario: M2 Macbook Pro - MacOS 15.5. This machine was originally set up by using the MacOS Migration tool from his previous Mac (this was done a couple years ago). This morning he could not access his Desktop, stating that he did not have permissions to the Desktop. I determined that Desktop was an alias to /Users/<user>/Documents/Dropbox/<previous Macbook name/Desktop. In that folder I found the permissions for his user was set to Custom. I changed it to Read & Write, and he was able to access his Desktop & files again In discussion with the user, he confirmed that Dropbox Backup had been used to backup his Desktop, but that was enabled on his previous Mac (which is no longer accessible), not the current one. Note that it does not seem that any other folders (Documents, Downloads, etc.) were enabled for backup, only the Desktop. Accessing Dropbox Backup...Settings, the only device defined is the previous machine. And the message there states: To manage these settings, sign in on the same computer you used to start this backup. The previous machine is no longer accessible. So if we want to get the files moved from the ../Dropbox...Desktops folder back to the original /Users/<user>/Desktop folder, how can this be done? Thanks LThibx
