We're making some changes to the Dropbox Community 👩💻 - Find out more here.
Dropbox Backup
570 Topics
How to remove desktop from dropbox
Somehow, all links on my laptop Desktop were copied to a Dropbox folder called "Desktop"; if I did it, it was accidental I don't know why I need that and when I delete the Desktop folder in Dropbox, all the icons disappear from the computer desktop. I assume some kind of sync issue. What I am doing wrong? I only use Dropbox for sharing files so this is a new problem for me. Thanks41KViews2likes21Comments
How can I cancel my computer backup?
I apparently selected pc backup when I installed Dropbox and naturally I'm out of storage on my Dropbox account now. I don't want and have no need to have my pc backed up to it. I have the desktop app but am not able to find the preferences section to stop it from backing up. I did try just deleting My PC from Dropbox but a message comes up and says if I delete "My PC" it says it will be removed from my Dropbox and from the computer. If I delete it in Dropbox, does that mean I'll lose everything on my laptop too? Sorry if it sounds like a newbie question but I am. 🙂 Any help stopping the PC backup would be greatly appreciated.Solved25KViews2likes58Comments
Hidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Standard Dropbox file sync seems to be working fine, and the Dropbox app says everything is up to date, but for some reason I now have a new hidden folder under my Mac user folder called .dropbox_bi. That folder is storing 87GB of files on my primary SSD, apparently related to the 220GB of data backed up from the external SSD. Is this my life now? Or is there some way to recover that massive waste of precious primary SSD storage space?Solved24KViews2likes92Comments
I'd like utilize Dropbox as a backup however I have some syncing-specific questions.
Hello, My goal was to use dropbox to backup the stuff on my computer, but need more clarification on how the syncing works. I'll list my questions below: 1. Can I upload a folder from my computer to dropbox, and then delete the folder from my computer without it also be deleted from dropbox? My goal is to use dropbox as a backup. 2. If folders are syncing between my computer and dropbox, and my laptop were to crash, would I lose all of the content in dropbox? 3. Is it possible to save content from my computer on dropbox without syncing, and still have it be visible on the dropbox on my computer? Thanks in advance!Solved24KViews4likes10CommentsAirDrop broken on MacOS Ventura
I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotlight Search is broken and now also I can't receive airdropped files anymore. They are sending but afterwards they are just nowhere to be found on the hard-drive. It's quite the mess. @DropboxTeam: It would be highly appreciated if you can expedite looking into resolving the issues on Ventura!Solved22KViews16likes98CommentsUnlimited cloud backup on Dropbox with a Synology NAS. Is this possible?
Hello all, Apologies for the repost if so but I need help understanding the functionality of the cloud tech and services. My goal is to have an unlimited cloud backup on Dropbox of my Synology NAS archive. Does Dropbox Back-Up support that? Details: I have a Synology NAS 4-bay. I use it for personal archives and some client collaboration (photo and video). I want to use Dropbox for client collaboration instead and reserve Synology for personal archive and backblaze as cloud back-up for the archive (which also includes client work). Mostly because the Synology is currently via wifi and is too slow for collaborating but okay for archive. While making a personal Dropbox account I saw Dropbox Back-up allows unlimited space for backing up. I thought this might be useful and perhaps an alternative to backblaze for the back-ups need (in addition to the personal account for collaboration needs) Then I saw this, "Files on your PC or Mac are continuously backed up to the cloud." Does Dropbox Back-Up support syncing all Synology NAS files with unlimited space or only the local computer and external drive? Is this how this works or am I thinking about this wrong? Edit: Synology has Hyper Backup where you can sync to Dropbox. Do I start there and work back to Dropbox Backup unlimited plan?Solved20KViews0likes5CommentsI uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?
Hi! I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel and right click dropbox and click "Uninstall" so dropbox uninstall sucefully but in my computer is styll file "Dropbox" but when I try to delete it, it starts deleting my desktop, documents and a lot of other files so I stop it before it starts deleting it. And so I want to ask is there any way to delete the folder so that all my files do not have Location: "C: Users / user / dropbox / My Pc / ....." so that it is again as before installation (C: Users / user / .....) I have already uninstalled dropbox and deleted my account, but still the folder is still there, I tried to install dropbox again and then uninstall but still nothing .... Thank you for your supportSolved20KViews1like60Comments
Stop Dropbox from backing up external drive
I made the mistake of accepting a request from Dropbox to back up an external drive plugged into my Mac. I didn't stop to think the files in that drive were going to be huge video files that should NOT be backed up to Dropbox. How do I stop the backup of that external drive? The help section says go to the preferences of the Mac Dropbox app and uncheck folders I don't want to be synced. There is NO such option. The only option is to uncheck something about set up notifications for new external drives. There was another help suggestion that suggested right clicking "the backup" and pausing it. WHAT backup?? I don't see the external drive listed anywhere in my Dropbox folder, and right clicking the external drive icon on my desktop doesn't show any Dropbox options. How do I stop this backup without disabling ALL backups?? Thank you for any help on this....Solved19KViews5likes22Comments
Unable to stop or turn off desktop backup [SOLVED]
A while ago I turned on the new 'backup desktop/documents/downloads' feature. Now I want to turn it off, but I can't. There's no obvious 'turn this feature off' button. All the instructions I've seen point to a 'manage backups' or 'import' tab, which I don't have. I've upgraded to the latest Beta (Win 10), uninstalled, reinstalled, rebooted several times and nothing. I've just set Dropbox up again and I have unchecked the 'MY PC' box. But Dropbox is just merrily syncing all my stuff again. It's insane that Dropbox would enable this feature and not give users a simple way to turn the thing off. Does anyone know how I can do it?Solved16KViews3likes44Comments
