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I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?
Hi!
I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel and right click dropbox and click "Uninstall" so dropbox uninstall sucefully but in my computer is styll file "Dropbox" but when I try to delete it, it starts deleting my desktop, documents and a lot of other files so I stop it before it starts deleting it. And so I want to ask is there any way to delete the folder so that all my files do not have Location: "C: Users / user / dropbox / My Pc / ....." so that it is again as before installation (C: Users / user / .....)
I have already uninstalled dropbox and deleted my account, but still the folder is still there, I tried to install dropbox again and then uninstall but still nothing ....
Thank you for your support
Thank you for your support
Thanks for that User134679, and for sticking with me here while we look into this!
Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.
To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:
- Right click the Desktop folder
- Choose "Properties"
- Go to the "Locations" tab
- Choose to reset to default location.
This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?
If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.
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- Daphne
Dropbox Community Moderator
Hi there User134679, I'm sorry to hear you're having trouble with this!
From what you've mentioned, the computer backup feature was enabled during the initial install of the app.
Since you've uninstalled the app from your computer, it should have now been disabled. Can you try moving the content of the "Dropbox > My PC > Downloads/Desktop/Documents" folders to another location on your computer?
Just to note, when you uninstall the Dropbox app on your computer, the Dropbox folder will remain on your computer but will no longer sync and will just be like any other folder on your computer.
Let me know how it goes!
I thing sync files with dropbox is not disablet because i still have file with name "My files in dropbox" and when i delete one file from it, it delete too in my computer..
- Daphne
Thanks for getting back to me here User134679!
The "My files in Dropbox" should be a shortcut to the files within the Dropbox folder.
Can you let me know if you can move the files from there to another location on your computer, like drag and drop them to your Desktop?
- When I move it from that folder, it moves to the desktop, but in the folder "My files in dropbox" it's still .. Another thing is that if I decide to delete something from the desktop, it will be deleted from the folder "My files in dropbox " too.
- Daphne
Would you mind sending me a few screenshots User134679? It would be useful to send a screenshot of:
- where you see the "My files in Dropbox" shortcut.
- the Desktop folder and the "My PC > Desktop" folder side by side.
Also, just to clarify, once you've moved the file from Dropbox to the desktop, if you delete the file from Dropbox is it also deleted from your Desktop?
Keep me posted!
Hi Daphne
There are screenshots
Where i see the "My files in Dropbox" shortcut: https://ctrlv.cz/XDVE
The Desktop folder and the "My PC > Desktop" folder side by side: https://ctrlv.cz/GJA6
And answer for your last question:
Yes, when I delete a file from the dropbox, it is also deleted from the desktop. Conversely, this also applies if I delete a file from the desktop, it is also deleted from the dropbox. It's connected.- Daphne
Thanks for those screenshots User134679.
Can you drag and drop a file or folder from the "My PC > Desktop" folder to your actual Desktop and let me know if that removes it from Dropbox and keeps it only on your Desktop?
Hi Daphne
I cant.. Beacuse when i create new file in My PC> Desktop it create on my Normal desktop too so it writes to me that I already have a folder named like this on the desktop.
- Daphne
Could you send me a screenshot of the notification that you're getting when you try to do that User134679?
Language: Czech
Translate: The target item is the same as the source item
Screen: https://ctrlv.cz/VUQe
