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Dropbox Basic
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Complaint regarding Dropbox's sabotage of the Mac app for free users
Dear Dropbox Support, I am writing to express my deep frustration and disappointment with the recent changes made to the Dropbox Mac app for free users. As a long-time user and advocate of Dropbox, I am appalled by the current state of the application and the treatment of loyal users like myself. Firstly, the Dropbox Mac app has become virtually unusable, as it frequently locks up and restarting the application does not resolve the issue. This renders the app completely ineffective, hindering my ability to access and synchronize my files seamlessly. Such a significant deterioration in performance is unacceptable and reflects poorly on Dropbox's commitment to user experience. Furthermore, I was shocked to discover that Dropbox now restricts free users to syncing only one file at a time. This severely hampers my productivity and workflow, as I rely on Dropbox to synchronize multiple files simultaneously. This sudden limitation has had a detrimental impact on my ability to work efficiently and has caused unnecessary delays in my projects. To exacerbate matters, despite deleting several gigabytes worth of files from my Dropbox storage, the app still claims that I am out of space. I find it ludicrous that Dropbox continues to hang up on the first file and erroneously displays the "out of space" message, even after taking substantial measures to free up storage. This technical glitch is not only frustrating but also reflects a lack of attention to detail and quality assurance on Dropbox's part. Moreover, I cannot help but feel that these recent changes and issues are part of a deliberate effort by Dropbox to coerce long-time users like myself into upgrading to a paid plan. As someone who has been using the Dropbox app since its inception, I have actively recommended it to friends and colleagues, thereby contributing to its growth. However, the current situation leaves me with a bitter taste, as it seems Dropbox is prioritizing monetary gain over the satisfaction and loyalty of its original users. I kindly request that you address these concerns promptly and take the necessary steps to rectify the issues outlined above. As a valued user, I believe it is crucial for Dropbox to uphold its reputation for reliability, user-friendly functionality, and fair treatment of all users, regardless of their payment status. I hope to receive a satisfactory resolution to these problems soon. I look forward to hearing back from you regarding the actions Dropbox intends to take to resolve these issues and restore the trust and confidence I once had in the service.1.3KViews3likes1Comment
Lost earned storage data after downgrading subscripiton
I have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Recently, I downgraded back to a free Basic account and, although in my history still says that I have earned 5.75Gb of storage space, my account has reverted to only the 2 gb that one gets when signing up for free. It seems impossible to contact dropbox support. Does anybody know how to get those lost Gbs back??? Many thanks in advanceSolved8.2KViews2likes19Comments
Having trouble deleting my content. The option isn't there.
Dropbox Plan Basic Device iMac Operating System/Browser (if using the web) Ventura 13.7.8 Question or Issue An email from DropBox invited me to save my computer's files to DropBox. When I attempted to do so, I ran out of space and I've since changed my mind. I would like to delete EVERYTHING in my DropBox account but when I follow the help directions, (hover over the files, click the three dots, etc.) I don't get an option to delete. I've tried in both "list" and "grid" format. See print screen. Please provide simple instructions for deleting everything. I do NOT want to upgrade.Solved167Views1like6Comments
Why do shared folders by others count against my Dropbox space?
The logic provide by Dropbox team earlier is utter nonsense. According to dropbox we are accessing your own COPY of the folder within our account. I dont believe dropbox engineering team has designed such a redundant software. I can understand if they are copied in case other users want to edit the file, but else it is a ridiculous excuse by Dropbox to make money saying "its to cover the increased costs associated with sharing". And technology is already advanced to allow other users with editing access to files without copying those files. Can dropbox comment on this?Solved192Views1like1Comment
Why do I get this kind of threatening email from Dropbox that I'll lose access to my files?
I get this email almost daily: "Eligibility confirmed: NAME, you'll lose access to your files if you don't act soon!" I have 1,7 / 2.0 GB on my free storage. What do you mean by this message? I'm no native speaker, but this "you'll lose" is factual statement to me. But how can this be correct as I'm roughly 10% below my max. quota. How can you state something like this? Is this some kind of harassment towards me to make me buy more storage? Please confirm, Do I lose access or not? If the size of the data remains as is?Solved1.7KViews1like8CommentsDropbox wrongly says my Basic account is over the quota limit.
My Basic Account DID exceed the 2GB limit. I promptly reduced contents to 477 MB. There are NO BACKUPS taking up space. I am STILL getting reminders that my Account is full. I have screenshots to illustrate everything. All this is immensely frustrating and time-consuming. Please what can I do? Whom can I email in Dropbox to explain everything?2.3KViews1like17CommentsQuicken Coupon for 100GB Didn't Add the Storage
Quicken has given me a coupon for 100GB of free Dropbox space. In the notice, they directed me to navigate to https://www.dropbox.com/coupon and to enter the code they've provided. I believe these were the steps I took: I navigated to that URL, entered the code and clicked Submit. I landed on the "login" page and selected the Google login method. I successfully logged in, but see that my storage is still ~7GB, and the 100GB did not apply. When I go to redeem the coupon again (by doing the same steps but now already being logged in), I get an error stating, "The code you entered has already been used." Apparently this is the only way I can get in contact with Dropbox support. Please reach out to me. Thank you.3.2KViews1like20Comments
Lost bonus space
I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bought a Samsung Tablet (10") and because of this purchase I got - from Samsung - an additional 5GB space on dropbox. So, in total my dropbox is about 9GB, from which about 65% is used. I can (could...) still save files on my dropbox, since I still "own" some 2.8GB free space. Then, a few weeks ago I bought a new PC. Old one was getting too slow. New one is HP 2-in-1, core i7, 1Tb SSD and I started installing various software programs on it. Then I added dropbox to it. I was not really amused when I got a notification from the dropbox system that the maximum space that I could occupy is... only 2GB! This is of course not possible, since I already "owned" 9GB. Not all my data has been copied on the new PC, and I am not able to store new data. This does not work. So, I suggested that they (dropbox) provide me again the previous 9GB and allow me to use all not yet used space (35%), just like it was before. No reaction, no comment, ticket closed. "Sorry, no support for Basic Dropbox". Stay away from it.Solved12KViews1like18Comments
