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Deleted all files, but Dropbox says I have no space.
I have a Basic Dropbox account. My account got full, so I emptied everything from it. But now, I cannot add new files or shared files to my account. Dropbox, instead, sends me prompts to upgrade the account. Backups is at 0. Where else could files be hiding?
I'm receiving an error that I'm out of storage but I'm not.
Dropbox Plan Basic Device Windows laptops and PC Operating System/Browser (if using the web) Windows 11 I'm on Dropbox basic But because I've recommended a number of people to the service, I have a storage capacity of 8.5 gb. I am currently using 2.5 gb. But I am repeatedly getting error messages saying I've exceeded my allowance and my files are no longer syncing. As I'm on Basic, there doesn't seem to be any way for me to contact Support to resolve this issue. Any suggestions?Referrals keep getting marked as ineligible
Over the last few days, I have invited four people to use dropbox via the referral link, hoping to benefit from the referral bonus. Two of these invites were genuine: to other people who have seen me use dropbox and appreciated it's functionality. However, in each case, they clicked on the link, signed up, downloaded the app (onto a computer that has never had it installed before, I have read these forums) - and both times on my referral page it came up as ineligible. So, I decided to test it out further, and used two of my burner emails. I have two old computers that again, have never had dropbox installed, so followed the same process and, again, ineligible. Why does it not work? Which part have I missed? I thought the limit was 16gb, but it seems I've been capped at 4.25gb.
Having trouble deleting my content. The option isn't there.
Dropbox Plan Basic Device iMac Operating System/Browser (if using the web) Ventura 13.7.8 Question or Issue An email from DropBox invited me to save my computer's files to DropBox. When I attempted to do so, I ran out of space and I've since changed my mind. I would like to delete EVERYTHING in my DropBox account but when I follow the help directions, (hover over the files, click the three dots, etc.) I don't get an option to delete. I've tried in both "list" and "grid" format. See print screen. Please provide simple instructions for deleting everything. I do NOT want to upgrade.
Whose Dropbox account gets charged for storage space, if we share files with each other?
Dropbox Plan basic Device desktop computer Operating System/Browser (if using the web) windows 11 Dropbox App Version (if using the app) using website Question or Issue If someone puts a folder of photographs out there for me to view, does MY account get charged with the amount of storage taken up by those files, or does the account of the owner who put the files (photos) out there get charged, or both?Basic storage allowance shows as 2 GB but my account shows 2.75 GB - Which is the correct amount?
Dropbox Plan : Basic Device : HP Probook 455 G7, OS : Windows 11 Pro, Browser - Firefox Questions (2!) : 1. I don't understand why Dbox is showing me both 2Gb and 2.75 GB as my total storage allowance (see pic above). Which is it? 2. Also, after receiving a warning for hitting 1.9 GB, over the past few days I moved a bunch of very large files out of Dropbox. "Properties" of the Dropbox folder on my computer (File Explorer) seem to reflect this, sort of, with "size on disk" having been cut down to 1.15 GB: But both the Dropbox app pop-up on my computer and my account when I log into Dropbox.com show me as still using 1.9 GB. Does it just take a while for the app to catch up to the actual space being used after you delete files? Or is there some hidden cache or trash bin I need to empty to actually free up that space?
