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Dropbox Basic
201 Topics
Lost bonus space
I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bought a Samsung Tablet (10") and because of this purchase I got - from Samsung - an additional 5GB space on dropbox. So, in total my dropbox is about 9GB, from which about 65% is used. I can (could...) still save files on my dropbox, since I still "own" some 2.8GB free space. Then, a few weeks ago I bought a new PC. Old one was getting too slow. New one is HP 2-in-1, core i7, 1Tb SSD and I started installing various software programs on it. Then I added dropbox to it. I was not really amused when I got a notification from the dropbox system that the maximum space that I could occupy is... only 2GB! This is of course not possible, since I already "owned" 9GB. Not all my data has been copied on the new PC, and I am not able to store new data. This does not work. So, I suggested that they (dropbox) provide me again the previous 9GB and allow me to use all not yet used space (35%), just like it was before. No reaction, no comment, ticket closed. "Sorry, no support for Basic Dropbox". Stay away from it.Solved12KViews1like18Comments
Lost earned storage data after downgrading subscripiton
I have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Recently, I downgraded back to a free Basic account and, although in my history still says that I have earned 5.75Gb of storage space, my account has reverted to only the 2 gb that one gets when signing up for free. It seems impossible to contact dropbox support. Does anybody know how to get those lost Gbs back??? Many thanks in advanceSolved8.2KViews2likes19Comments
My Folder is Empty, yet it says it's full.
I have absolutely NOTHING in my folder, yet it says it's full whenever I try to drag something to it. I have the basic version. I share with someone who has the 1TB program and he has A LOT of stuff in his. But... That is HIS Folder, it is NOT MY FOLDER. So If this is the reason (which after reading a few other posts, I get the feeling that it might be), this is a total and complete BS program. How the hell am I supposed to control what other people do and have in their folders. MY folder is empty, that should be the ONLY criteria of whether or not my "DropBox Is Full." Could someone please explain why my folder is proclaimed full if it is other than what I posted above? Thank you in advance.Solved6.7KViews0likes8Comments
Dropbox says I am running out of space, however I deleted everything and the issue remains
I am a free user. According to dropbox, I have used more than 2 gb. But I have moved all the files on dropbox to another folder and i could see that the total size of the files is only 132 mb. And also, I can see the same message that I have used more than allocated space when, in fact, there was no file of mine on dropbox. So, why is this?Solved5.9KViews1like20Comments
Out of space even after deleting files
I have deleted so many files and folders and my storage space has not changed. In searching I've noticed this issue stems back about 8 years but there seems to be so much confusion around it. Can someone from Dropbox please correct this for me? Thanks.Solved5.3KViews0likes22Comments
Expiry notifications that files will expire in 2 days, why is that?
I'm getting a notification saying my files expire in two days. I don't have any bonus space just a basic account of 2GB. There is 785 MB of stored files in my account. I thought this service was for storage and can't understand why anything under the 2 gb limit would expire. Does it disappear? Very disappointing if so. Notifications don't pop on my computer so I wouldn't have even known had I not checked the account. Ps I should add I've searched the help files and the community here but there doesn't seem to be any reference to the issue.Solved4.5KViews0likes9Comments
Dropbox backup - I never asked for it, but it busted my storage limit
Hi, I've been using Dropbox Basic for about 10 years. About a year ago, to get more (free and EU-based) space, I signed up for pCloud, which also allowed me to back up Dropbox. All good, until recently I started getting limit warnings from DB. I moved files over to pCloud, where I still have plenty of space, but my DB storage tally didn't go down. I discovered, by searching on the internet, that in fact DB backup was simultaneously backing up my pCloud files (!). Deleting the DB backup brought my storage tally right down to where it belonged. My question is: DB backup is a paid service. I did not sign up for it or consent to it at any time. I wasn't even aware it existed. Having it working away in the background has caused a lot of confusion, with backups of backups of backups. I regard my files on Dropbox as already backed up because they're on my hard drive as well as the cloud. What is the difference between files in regular Dropbox and files backed up by DB? Having two cloud storage systems on the go at once is a recipe for disaster. Thanks!3.9KViews0likes10Comments
