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Dropbox Basic
172 Topics
I can't open Word/Excel files on iPad/iPhone
Hi. I've searched the forum/web and can't seem to find any answer to this problem. Until a couple of weeks ago I could edit in all Office-files in Dropbox via both iPad and iPhone. Then earlier this week I suddenly can't do this, and I'm asked to log-in with a 365 subscription. Has there been a change I haven'r been awere of, and do I now have to have an active 365 subscription? I use Dropbox basic, and the files are .docx and .xlsx. Thank you for your time. Regards /Mogens Østergaard, DenmarkSolved53KViews0likes12Comments
Does dbxsvc.exe in Windows System32 folder actually belong to Dropbox program?
Hi, I'm running Dropbox on Windows 10 and everything is basically working fine. Some time ago I noticed a new service called "Dbxsvc" running on my computer. It runs from a file named dbxsvc.exe in my Windows System32 folder. Is this some kind of malware or some new part of the Dropbox program? I know there are two other dbxsvc.exe files on my computer. They are in: C:\Program Files (x86)\Dropbox\Client\driver_amd64\dbxsvc.exe C:\Program Files (x86)\Dropbox\Client\driver_x86\dbxsvc.exe They seems legitimate. But this third one in System32 is the one running the "Dbxsvc" service. I've managed to shut down and delete the service and then delete the file itself. Dropbox still works just fine. The thing is, this file reappears randomly. So should I leave it or be worried about it? No other strange behavior on my pc and Windows Defender doesn't seem to have a problem with this file. If anyone can help, thanks!Solved53KViews0likes26Comments
Dropbox Location Change on MacOS 12.6
Just installed DropBox update v157.4.4808 on a MacbookPro 13,3 running MacOS 12.6. DropBox location was moved by installer to ~/library/CloudStorage and alias moved from "Favorites" to "Locations" in sidebar. DropBox support doc "https://help.dropbox.com/installs/macos-faqs" says new location due to change in MacOS. HOWEVER, installed same DropBox version on an iMac 18,3 running MacOS 12.6 and the location did not change! DropBox alias remains in "Favorites". Anyone else run across this discrepancy? Anyone have an idea as to cause of this discrepancy?Solved19KViews0likes72CommentsDropbox not showing in Mac finder sidebar after a restore from Time Machine
I had to do a restore of some of my Dropbox folders from time Machine. Dropbox is no longer showing in the Finder sidebar and its lo longer an option in sidebar preferences. I can view Dropbox in my user section, but it is greyed out and shows a green dot with a checkmark. I can open Dropbox by clicking the folder icon on the menu bar, it opens in finder and shows all my folders. How can I solve this?Solved19KViews0likes10Comments
Desktop access without syncing.
Hello. I see it mentioned a few times previously, but am wondering if there is any active development on a way to access Dropbox files from the desktop without either syncing or using the web app...basically as a file server. It sounds like this would be a common use case. I need to be able to save/print files from an application to Dropbox (for Business), but don't need the overhead of keeping those files locally and syncing them. Does anyone know if Dropbox has at least considered this kind of functionality? Thank you.Solved19KViews5likes22CommentsDropbox icon missing from menu bar on macOS Ventura
dropbox Icon missing from Menu Bar on macOS Ventura. Before installing Ventura dropbox icon was visible in Menu Bar. I stopped the dropbox application and restarted it and there was no change. I uninstalled the dropbox desktop app and reinstalled it and it still does not appear. The files are syncing when I add new files to the dropbox. Please Help.19KViews3likes57CommentsMac OS Sequoia is arriving. Is DropBox ready?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I remember it all too well, as it took us almost a month to figure out how to fix the problem. What will happen with Mac OS Sequoia? I admit, I'm quite anxious and would appreciate some reassurance from the DropBox team. Thanks.Solved13KViews8likes69Comments
After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the advanced reinstall (ran the terminal etc) and I'm still getting the same error message. bn.BUILD_KEY: Dropbox bn.VERSION: 160.4.4703 bn.constants.WINDOWS_SHELL_EXT_VERSION: 56 bn.is_frozen: True machine_id: 59c044c0-94d9-5385-9432-434809bbf24f pid: 1004 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash') euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/lt81878' appdata: '/Users/lt81878/.dropbox/instance1' real_path='/Users/lt81878/.dropbox/instance1' mode=0o40700 uid=501 gid=20 parent mode=0o40700 uid=501 gid=20 dropbox_path: '/Users/lt81878/Library/CloudStorage/Dropbox' real_path='/Users/lt81878/Library/CloudStorage/Dropbox' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 sys_executable: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox' real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T' real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 5323, in _setup_root_for_account File "dropbox/sync_root/helpers.pyc", line 420, in get_root_for_account File "dropbox/foundation/futures/basic.pyc", line 853, in result File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/}Solved12KViews1like106Comments
Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.
I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desktop, Documents and Downloads folders, I said no, because when I did this with a previous account, this caused problems. I thought that this would mean that my Desktop files etc would just remain on my hard drive, and I would have a Dropbox folder with things I wanted to back up to the cloud. But this has caused all the icons to disappear from my Desktop! Luckily the files are still there when I search for them. When I got to Desktop folder in Finder and click on it, a message says 'The operation can’t be completed because the original item for “Desktop” can’t be found.' Logging out of Dropbox didn't help. Help???9.6KViews1like44Comments
