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Dropbox Basic
60 Topics
6-digit code required to login is sent to an email address I no longer have access to
Hello, I can no longer access my Dropbox account since the 6-digit code required to login is being sent to an email address that has been deactivated by my previous organization. I have read several posts in the community forums but so far none of them have been helpful. Is there a way to submit a support ticket or another way to authenticate my identity to recover my account? Here is a summary of my situation: 1) The email address linked to my account is not accessible and cannot be reactivated. 2) I have no devices linked to my account or that are logged into the account. 3) I know my password for my account and have successfully inserted it into the login page. 4) I am only on a Basic plan (free account) Any help is appreciated. Thank you.13KViews0likes5Comments
How to delete an old account, with no access to email?
My colleague has a problem with an older Dropbox-account which he wants to delete, but he doesnât speak English. So I put the question to you in his name and I will give him a translation to Dutch of your answer. His name is [removed*] and his current basic account login is [removed*]. He canât synchronize because he seems to have used the maximum of space available. Formerly he had an account login as [removed*] but this email address doesnât exist anymore. Probably this account still exists, and is the cause of the overload of his basic account. He doesnât remember the password for that login either. So he is unable to login to that old account: when he tries to login with âpassword forgottenâ, a mail will be sent to his old email address that he cannot read and no longer exists. Can you help him to delete his old Dropbox account on [removed*]? With his current account [removed*] he shares a few folders with [removed*] but the amount of space of these folders stays far away of the maximum 2GB. Please give me (in English) and/or him (in Dutch) a solution how he can eliminate his old account, without deleting his current account and current shared folders with [removed*]. Thanks. Joos * personal information removed per the Community's Guidelines3.2KViews0likes6Comments
I want to delete my account, but no longer have access to the email address
I am trying to delete my Dropbox account, but I can't access the email address associated to my login. A third party setup my business email address and then stopped paying for it. I haven't had access to that email for almost a year. I just moved all my files out of Dropbox but would like to delete the account. Everytime I go to delete the account it says I need a password and tries to send an email. How do I delete my Dropbox account if I can't get into my email?Solved3KViews0likes4Comments
I cannot see my device to sign out of it
Hi I use four devices on Dropbox. Whenever I want to use the 4th device I sign out of one. This has worked for years. However, just recently I found I cannot sign out of my main computer it is always signed in. It never appears on the link of 'Which one do you want to sign out from'. Can anyone assist, please? I have tried to log out of all devices and it has still not worked. Thanks ClaireSolved2.2KViews0likes13Comments
can't receive code because email no longer active, how can get access?
The email address in the account is not longer active and I am unable to get the 2 factor ID code There is important information in the google account and I don't know what to do, as there is no way I can contact dropbox about it Can you help please ? thank you đ2.2KViews0likes16Comments
To link your computer I enter a security code received on my phone - the button just spins
Decided to install the dropbox application on my M2 MacBook. Company account was added, 2FA and SMS it worked. However when I try to add my personal account, I choose google as login, then I receive an sms and enter the code. The window just sits there when I send the code. I can log on to dropbox website, so it should be working with regards to the code and google SSO.Solved1.9KViews0likes3Comments
My personal account was deleted
My 10 year old personal account was linked to a team account for 3 weeks until it was removed 10 days ago. Apparently, it's possible for the team admin to delete my entire personal account when removing it from the team account. So now everything I built for 10+ years is gone. Or at least that's why I suppose my account needed reactivation and was then empty. How do I get all my data back?1.8KViews0likes3Comments
