We’re Still Here to Help (Even Over the Holidays!) - find out more here.
"Please log in to verify your email" when trying to access a folder.
I have been added to a DropBox and received an email from DropBox to allow me to access the folder. Now, I enter my username then password. The page loads then resets and say "Please Log In to Verify your Email". it is an endless cycle. Because I am accessing another party DropBox, this is a free account so DropBox does not offer me support.
Can't link work account, pop-up msg says already linked but it's not
On my desktop app, I used to have both my personal Dropbox account and my work account. The work account is no longer active (it's been over 1.5 years). And now I'm trying to link a new work account but I get this pop-up msg in red "That account can’t be paired. You can only pair one work account with one personal account." When I went to unlink the old work account by following the steps here (https://help.dropbox.com/account-access/link-unlink-two-accounts), no accounts were listed. So I clicked on "Link accounts" and again it took me back to the pop-up message in red quoted above. Anyone know how to get to the bottom of this??
Dropbox keeps spamming me about my storage space running out
Dropbox keeps sending me emails and notifications about my storage space reaching its capacity, as if I've got 100 megabytes of it left or something. It says that if I won't buy another plan then I'm risking losing my files, and a dozen of variations of the same message. I've been using Dropbox since 2010 and I've got a basic free plan of 2 gigs, but I've increased my storage space by inviting friends and doing "challenges", so now I have around 16 gigs of space and 13.5 of them are used. That is not "critically low on space" by any means, but I keep receiving so many spam notifications that it's starting to look threatening. Either Dropbox has a bug in calculation how much space I have occupied by comparing it to the basic plan instead of actual space, or it's doing it on purpose to force me to pay. Also I cannot contact live support since I have a free plan. I'm thankful to Dropbox for the service it provides but I'm pretty sure this is not how a service should treat its long-term customers. If this is a bug then I sincerely hope that it will be fixed as soon as possible.
