One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Dropbox Basic
70 TopicsWe need to access a deceased user's account to make a folder private.
Hi Dropbox Community, We have a Scout leader who passed away. He had shared a Dropbox folder that has pictures of old members, and we are a bit concerned from a GDPR perspective that these are available without needing an account access. We do not have access to the Dropbox, but would like to request the folder is made private. I have read the documentation here: https://help.dropbox.com/account-settings/access-account-of-someone-who-passed-away But it says I need to "create a support ticket", but I believe I can only do that if I upgrade my plan from a basic to a Dropbox Plus, Professional, Essentials: https://help.dropbox.com/account-settings/customer-support-levels So, how do I create a ticket for a potential GDPR issue, without paying for an account. Seems a bit counterintuitive? Any questions, please let me know.Solved27Views0likes3CommentsI need help accessing my Dropbox account, since I no longer have access to the email.
Hi Guys, I had an old account user with Drpbox (since 2010)! In this year i have changed my ISP from Fastweb to Vodafone. My fastweb mail (the Dropbox user account) it's EXPIRED!!! In addition, So that I don't miss anything, i have changed my phone and i can't do the recovery hardware procedure! So i have lost my spaces! Someone can help me to move my data from the old account ziny**fas**.it to the new one? Thanks58Views0likes7CommentsI want to access my paid plan, but I get redirected to my free Basic account instead.
Hello everyone, sadly I had to come her for help with a simple task. I had a free account for a while using a gmail username, but I upgraded last year to Dropbox+ using a different email username. However the free account seems to take over when I sign in and I need to delete it, but reading Dropbox instructions I will lose all my files and folders. My question is will I lose everything by deleting the original free 2GB account? Thanks in anticpatioin!28Views0likes1CommentDowngrading from Dropbox Business to Dropbox Basic doesn't allow me to use Dropbox anymore
Hello, I write here about my problem with the hope somebody can help me. I always used Dropbox Basic with 2GB storage. With the same Dropbox profile I upgraded to Dropbox Business for me and my team in the office 4 years ago (6 persons in total). This month I stopped Dropbox Business since we started to use a physical storage in the office – before downgrading I deleted all the files from my Dropbox Business. Now I thought I could keep using my Dropbox Basic with 2GB storage but all the files I deleted are still in the bin and I can’t permanently deleted them. Somehow it’s written that I am still using 53GB of space but I can’t get rid of these files because I have no authorization anymore. I guess these files will remain in the bin for few months and probably they block my Dropbox Basic storage. Should I open a new Dropbox Basic account with another mail? Or is there a possibility to solve my issue? With Dropbox Basic I can’t even get in contact with the support and somehow I’m stucked... I am very grateful for any help - thank you!Solved32Views0likes5CommentsI don't have access to my email to receive the 6 digit code. Can I receive it in another way?
I don't have access to the email address I use to login to dropbox. I know my password. BUt I can't get the access code because I don't have access to my email address. May I get the code in any other way? I need help!!!!!222Views0likes3CommentsFraudulent Dropbox charges on my bank statement
I recently checked my business bank account, and was surprised to find 3 identical charges for $19.99 from dropbox, all on the same day, with different transaction IDs. I've used the lookup tool to try and identify these transactions, but apparently the transaction IDs aren't even recognized by dropbox, as they're too short. I've tried to find a phone number to call for dropbox to help me understand these apparently fraudulent charges, but since I don't pay for a dropbox account, I'm not allowed that information, so I'm posting here for assistance. Can someone please contact me to assist in resolving this issue? I've already contacted my bank and disputed the transactions and cancelled my card, I just want to be sure I'm reimbursed for these charges, and want Dropbox to be aware of this issue out there, as I suspect I'm not the only person dealing with this.144Views0likes1CommentNot receiving verification email
Hi. I am a new user, and not receiving the email to verify my account email address. Must have tried about 50 times. Used a different browser, used incognito, checked spam folders, etc but its jut not working. Cant contact Dropbox Support as my email is not confirmed!!! Please can Support get hold of me???212Views0likes3CommentsWorking and Personal space
I am using Dropbox personal account until recently i was added to a working group plan(5TB). The working Group plan has working stuff that everybody shared and accessed. But i am so concern about having my own personal space being shared with others. I've look through the FAQ said that my files can't be access by other team member but ADMIN can view/edit/access all my working files. Can i isolate my own personal working files ONLY with myself? If yes, how do i do it? Image: removed159Views0likes1CommentA Photographers question on Ai Image Analysis & Ai Data Collection,- Concent, Rights & Implicaions
As a photographer is use Dropbox to transmit, store and handle my files. lately when running a search for the word "FIRE", the search function returned multiple pictures from my archive with flames in them. Question 1: has my Photography Archive been subject to Ai image analysis? (which it obviously has been...) - what kind? - by what tools? and most importantly, where did i concent to any of it? (yes i read the 'Legal' page thoroughly) disclaimer: as an event photographer i am involved in all kinds of Private, Open & Deeply personal moments from peoples lives, i have an Etheic Moral and Legal duty to protect my clients, partners, models, childrens & friends privacy, dignity and basic right not to have their likeness and very life be used to feed some data set somewhere withiout their knowlege and concent. i use Generative Ai tools as part of my personal and professional creative research, i see the potential, but am also aware of the possible implications. Question 2: has my Phototography Archive (my body of work) been compromised, sold, copied or in any other way transfered to any third party without my concent? i think you get where im going with this.... am i doomed to have my stuff be fed to the Ai data machine by simply having it on the internet? i am only asking because i am already extremely doubtfull of my future as an Artist and Creative Professional. i love Dropbox a lot and use it all the time and recommend it to everyone, i really hope i don't soon grow to regret it... would love to hear your thoughts. ~T187.Solved2.8KViews1like4Comments