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57 Topics

Mobile: Exporting: "Save to Camera Roll"-option not available
Hi! I use dropbox to sync up my files from my computer to my mobile devices (iphone and iPad). When I tried this morning to save my files to my phone, I discovered that the "Export"-button was missing and had been replaced by a share button (profile with a plus sign next to it). So my question is: How do I download my files (images in this case) to my camera roll on my phone?
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Andreas W.12
10 years ago Place View, download, and export
75KViews
5likes
27Comments
Dropbox is stuck syncing after an update, what can I do?
I have the "Dropbox Plus" subscription and I run the client on 4 computers. Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox that a number of new files added Saturday had big red Xs on them -- JPEGs I had scanned Saturday and which were in sync to my laptop on Sunday morning. I checked my other workstation (also always on) and Dropbox wasn't even running. I launched it, and it pretty immediately ran a "one time update". Once this completed, it appeared to go into a full-on sync mode, indexing thousands of files and downloading thousands more (my total dropbox footprint is ~17k files, 600 GB of data). This has been running for 24 hours without making any apparent progress, despite the drive being materially in sync with my first workstation (using BeyondCompare to check). Plus not enough system activity to indicate any actual indexing or download was taking place. I paused workstation 2, uninstalled dropbox on workstation 1 and reinstalled it. Just prior to this, workstation 1 was "stuck" uploading 2 files and downloading 7 files, which it had been on since last night. Workstation 1 now shows "indexing" for around 8k files and "downloading" for 9k files. Trouble is, Resource Monitor doesn't show disk activity or network activity for that kind of activity. What's going on? I was perfectly in sync as of Saturday morning and over the last 24 hours it's gotten bad. Oddly, my laptop ("laptop 1") is apparently fine, showing more or less normal sync status as far as I can tell (and is on build 88.4.172).
Shawn B.14
6 years ago Place View, download, and export
22KViews
0likes
165Comments
I have an issue with my videos' quality when on the website. Can you shed some light?
I upload videos from my iphone 6 plus. When I view them on my phone with the Dropbox app, they are far less sharp than the original. When I view them from the Dropbox website, they are better, but still not quite as good as the original. Is there some video setting I need to change? As far as I know the original files (full resolution) are what is uploaded, so the quality should be the same.
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Terry H.13
11 years ago Place View, download, and export
15KViews
2likes
6Comments
Dropbox limits on zipped files preventing downloading as backup to external drive.
Have ~1.5 TB of files on Dropbox that I'm trying to backup to an external hard drive. My initial plan was to copy the local Dropbox folder from my PC to the external drive. However, I'd previously enabled DropBox's SmartSync, which effectively replaced local files with shortcuts to the files in the cloud (to free up disk space). I'm pretty sure that copying the directory will now only copy the shortcuts rather than the actual files located on the cloud, the latter of which I'd like to copy. To ensure that I copy the actual files to the external drive, I tried to download my entire Dropbox folder from the Dropbox.com site. This produced the error: "Attempted to zip too many files." This is puzzling since Dropbox Basic has 100k file downloads and 20GB bandwidth limits, but as a Dropbox Plus user I should have 1TB of bandwidth and unlimited downloads. Even after trying to download a <1 TB-sized subdirectory, I still received the error. There also appear to be conflicting reports about download file number and size limits. Any ideas on how to download all of my data from Dropbox to an external disk? I don't even know what Dropbox's zip limits.
secret_username1
3 years ago Place View, download, and export
12KViews
2likes
7Comments
How do I stop files being available offline on my laptop
Hi, I have desktop PC (Windows 10) with a large hard drive and all my files on it including my entire music collection. I also have a nice small laptop (Windows 10) for taking to meetings which has a significantly smaller hard drive. I use Dropbox plus to sync my work files between the two units but have recently started moving my music onto dropbox so that I can listen to it whilst away from home. However, given the smaller hard drive on the laptop I don't want dropbox to download the music to the laptop as I need the space for my work files. How do I tell Dropbox not to download these music files to my laptop but let me access them when I am online and leave the music files available offline on my PC? I can see that I can remove them from the sync for the laptop through the settings/preferences icon on the taskbar icon but this means they would have to accessed through the website amking them difficult. The advertising implies that they can be synced but not downloaded. Can anyone help? Thanks.
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mavbj
8 years ago Place View, download, and export
9.9KViews
0likes
4Comments
Folder has too many files to download - iOS Version 11.4
I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 files in all (@~ 7.6GB total). The folder which has now ceased to sync has ~770 files in it - in ~180 folders (~325MB). I'm loathe to break it down into a different structure as the current one suits my business purpose. Also, to be frank, the quantities in this folder seem pretty darn low to be presenting a problem for a business-grade product. Can you please advise the 'fix'? Kind regards, Bernard
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Methuselah
8 years ago Place View, download, and export
7.5KViews
0likes
24Comments
Best way to use Dropbox
I really couldn’t find a matching Board for my topic, so if it doesn’t fit this one, feel free to move it. I’ve been using Dropbox for years to not only sync selected files between three home PC’s but also as a form of “cloud backup”. This was way before Dropbox Backup was developed. What I did was ignore the normal Documents, Downloads, My Music, etc. folders in the Windows OS but instead created the same folder structure in my Dropbox folder. That way each PC could sync only the specific folders/files it wanted on its local hard drive yet have the comfort of knowing the files were backed up in the “cloud” on Dropbox. Each PC could choose to sync specific files from other PC’s if needed (not by “sharing”). All PC’s shared the 2TB allotment of my Dropbox plan. If I needed to replace a PC, I just signed into Dropbox on the new PC, synced the proper folders, and when all was synced, deactivated the old PC under devices. Enter the era of Dropbox Backup. Now that this feature is available, should I be using it? I’m building a new PC to replace another and I hope to have a 1TB M.2 stick as my C: drive. This will hold Windows 11 and my Dropbox folder. One thing I want to avoid is file duplication. I know that many of the files I have in Dropbox will not be shared but most will be accessed from iPads from time to time. What makes Dropbox Backup necessary considering how I’ve been using Dropbox up to now? A complication I also have is that I’ve went from 3 PC’s to 2 PC’s and one of those is shared between 2 people using Windows User Accounts. I set Dropbox up for both accounts and I believe it has created duplicate files on the PC. I like using the separate Windows User accounts so that individual preferences for desktops/programs can be used. Is there a better way to use Dropbox for multiple users on the same PC? Thanks in advance.
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Lantz66
3 years ago Place View, download, and export
7.4KViews
0likes
3Comments
Downloading my photos on my computer
I used to use Dropbox to transfer photos and other files back and forth with other users (but mostly myself) on various computers. I haven't had this need for a few years, but now that I'm trying this again, I am running into a weird problem. I uploaded about 5000 dng photos to my Dropbox from one desktop computer, and am now trying to download them all back to my main desktop. I am however not having any success with this. All the photos appear in my Dropbox folder with the little "cloud" thing in the lower left corner, which I assume is a symbol indicating that the real file is on the Dropbox server but I am viewing a thumbnail placeholder. I can double click one photo to view it, and then "save as" to retrieve it. All well and good. But I need help with downloading batches of photos at once. This was easy back in the day, but I'm not seeing how I can do this now. One at a time will not cut it for 5000 files... Thank you in advance for some help with this. Don
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DonOctave
3 years ago Place View, download, and export
7.2KViews
0likes
4Comments
PDF OCR with text search
Dropbox Plus. Uploading a scanned PDF, it never gets OCRed to be full text searchable. Chatted with support for ages until they finally decided “oh, that feature requires Pro or above, not Plus because that’s considered image search.” Even though the image search support doc specifically mentions formats NOT including PDFs. So is that true? A paid Plus account can’t OCR PDFs? If so, (1) Dropbox needs to update their docs because I wasted SOO much time on this today. (2) That’s ridiculous to offer scanning to PDF and full text search but not OCR. And I guess I’ll have to switch to Google.
djkdjkdjk
3 years ago Place View, download, and export
7.2KViews
0likes
22Comments
Is Dropbox on mobile slow and fails often on you?
Hey everyone! My name is Ela and I’m a Product Lead at Dropbox. My team is looking to make Dropbox fast and responsive so that you can speed up actions and workflows without running into errors or failures using it. I’m looking to hear about your experience when using Dropbox on mobile. Particularly, What parts of Dropbox feels very slow to you and takes a lot of time to get done? What are you trying to do in the Dropbox mobile application when you experience slowness? What are you trying to do in Dropbox mobile when you run into failures or errors? Please explain in detail. Are you running Dropbox on an iOS or Android application? Your inputs will help us make our product experience better. If you want to collaborate with us to shape up our product, please write “I’m ok for Dropbox to contact me by email” when you answer and we will reach out. Thank you!
ElaM
3 years ago Place View, download, and export
6KViews
3likes
14Comments