Learn how to make the most out of the Dropbox Community here 💙!
I can't access my paid Dropbox account. How can I find my files and move them to another account?
Hi, I created dropbox basic account via google ages ago and then subscribed to Plus with my work email. However I never managed to link them successfully, so I just kept using the work email. It has always shown that my work account has 2GB of storage and my personal account has 2TB, so the storage has been mixed up (but it still worked and currently shows that I have Basic plan on my personal account, but 700GB/2TB is used. The problem is that my old email no longer exists; the files are still there, I still pay for the Plus subscription, but I can't access them anymore. Is there any way to link the accounts? Or to access my work account once again, so I can backup some of the important files, then cancel the subscription and subscribe to Plus from my personal email? Thanks in advance
I disbanded my Dropbox team and now I can't access my separate Plus account.
I run a small 4 person office was paying for 5 licenses. I was the only one using Dropbox. To save some money I investigated my options, since I am also paying for a Dropbox Plus personally. I was advised to consider disbanding teams which I did but in doing that, it seems to have overwritten (overridden) my Dropbox Plus because now I only have one account, my work account, which is now basic and my Dropbox Personal (Plus) is nowhere to be seen. Even when I log out of my work account, all I can see online are my work folders, my work basic account and work storage amount.I have 2 accounts and want to use the email linked to the one on the second
I currently have 2 Dropbox accounts, one is the freebie and the other is Dropbox Plus. I want to remove the freebie account and just have Dropbox Plus. However, I want to assign my main email address to the Plus account, but its currently linked to the freebie account. How can I do this?
Exclude files by pattern from being removed locally by the file handler
Hi, I'm using the Zettlr "project" feature a lot. Project configuration is stored in ".ztr-directory" files, who need to stay available on the local file system. Thus I want to exclude them by pattern from being removed locally once and for all. Chat support right now stated that it can't be done. But excluding files by pattern, instead of browsing with finder through the filesystem and doing it by hand for every single one, is such a basic functionality, I just can't believe that it can't be done. Any suggestions? Mela
Personal account linked to wrong email address, after separating it from Business team
I had a personal account linked to email A. I was invited to a team from my work and I decided to keep both accounts separated, so when the option was given I choose to create a new account using email B, which is my work email. Now all my personal stuff is linked to the account of email B, instead of the other way around, and my email A is now linked to my job's team. I tried to abandon the team, but seems that only admins can remove someone from a team (!!). How can I solve this situation? This is critical, I have years of very important stuff in my personal account. My personal account was plus and the account from my organisation is business.
Transfer Dropbox Backup to New Mac
I recently bought a new Mac and used the Apple Migration Assistant to transfer all of my data from my old machine to my new one. This included the Dropbox folder and everything else. The migration went smoothly (in the past I have had issues migrating the Dropbox folder) and now I have all of my files on my new machine exactly as they appeared before. I used Dropbox Backup on my old machine, and so the Music, Movies and Pictures folders are stored inside the hidden folder titled "Mac" in the main Dropbox folder, and their original location is replaced with an alias. I now would like to set up Dropbox Backup on my new machine to backup these folders exactly like it did on my old one. However, when I go into Dropbox preferences, it asks if I would like to backup my Mac and shows all of the unticked options for folders to backup. I was wondering what the best way to setup Dropbox Backup on my new computer would be? Do I have to delete the backup, move the folders back into their original location and create a new backup? Or is there a way of telling Dropbox that this machine should inherit the backup of my old machine? I am still currently in possession of my old machine so I can access things from there if necessary. I thought it would be best to wait and hear the correct way of doing this, since I have tried in the past to fix things very quickly myself making the situation worse, as I have seen other people with similar stories do.