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Dropbox Pro
43 Topics
Why does a shared folder not share quota?
I just got off a chat with one of Dropbox's representatives. In short, I have a Dropbox professional plan and I created a separate folder for each of my students. Yesterday, one of my students got a message that her account is "full" despite me having two and a half terabytes of free space left. Well, guess what, space is calculated double - once on my account and once on hers. So, let me get this straight, if I share a big folder with a lot of files with, say, 20 people, Dropbox will require all 20 of them to pay for the same amount of space!? Anybody from Dropbox cares to justify this!?Solved3.1KViews3likes10Comments
Scanned Document as PDF just does not upload on Android App (Samsung smartphone)
Dropbox Pro user here. I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder. The upload progresses really quickly all the way until 100% (no network issues here, using Wi-Fi), but it gets stuck "Sending..." at 100% and just never finishes the upload. I confirm that I can upload regular files (including PDFs) from my phone to Dropbox, and I can scan into JPG files and upload them. It's only the PDF scanning option that isn't working, as far as I can tell. I suspect that the cause is the OCR post-processing... Things I've tried (none of them worked): - Killing the app - Clearing the app cache - Using Data connection instead of Wi-Fi - Restarting the phone - Updating the App: it is already at its latest version Phone Model: Samsung A54 Android App Version: 352.2.2 Has anyone else had the same issue or is this specific to me? Would really appreciate some help to solve this.Solved14KViews1like8Comments
File request link results in blank screen
Anyone else experiencing this problem? ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware of it until a client advised me of the problem. Dropbox are looking into it, meanwhile this has been ongoing since Tuesday and still no fix. The copied link shows as [removed], then when entered, changes and inserts _edison https://www.dropbox.com/request_edison/xyz Thanks in advanceSolved5.5KViews1like18Comments
Files are suddenly zero kb
Hi, I have browsed through the forums, but couldn't find any relevant posts. I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really changed anything in my set up. (I am on a Mac, Monterey, OSX 12.6.1, but I'm pretty sure the problem was there even before I updated to Monterey) The issue relates to BOTH offline and online files, i.e. they are zero kb both online and in my local folder! I have tried switching between "make files available offline" and "online only" but to no avail. Please help, since these are quite important files. Thanks//Oscar2.3KViews1like10Comments