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78 TopicsScanned Document as PDF just does not upload on Android App (Samsung smartphone)
Dropbox Pro user here. I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder. The upload progresses really quickly all the way until 100% (no network issues here, using Wi-Fi), but it gets stuck "Sending..." at 100% and just never finishes the upload. I confirm that I can upload regular files (including PDFs) from my phone to Dropbox, and I can scan into JPG files and upload them. It's only the PDF scanning option that isn't working, as far as I can tell. I suspect that the cause is the OCR post-processing... Things I've tried (none of them worked): - Killing the app - Clearing the app cache - Using Data connection instead of Wi-Fi - Restarting the phone - Updating the App: it is already at its latest version Phone Model: Samsung A54 Android App Version: 352.2.2 Has anyone else had the same issue or is this specific to me? Would really appreciate some help to solve this.Solved14KViews1like8CommentsManaging your Dropbox subscription
The time may come when you want to change your Dropbox subscription and whether you need more or less from Dropbox, we want to make sure that you have all the information you need to do just that. Need more space? Why not move to a plan with more storage? If youâre changing plans because you need more space, you can check out the plan types here, but to give you a quick summary of space: Basic plan: 2 GB of space Plus plan: 2 TB of space Family plan: Shared 2 TB of space (up to 6 users) Professional plan: 3 TB of space If youâre maxing out the space in your account, you could try some space saving tips here, or it could be time to upgrade your dropbox account. Learn more about the plan that suits you best and make your choice. What happens when I cancel my Dropbox subscription or trial? So, youâve decided to leave⊠weâll try not to take it personally đą All joking aside, here are some of know when you decide to cancel your Dropbox subscription. Well, the first thing is that this doesnât actually have to be goodbye, your account will downgrade to a Dropbox Basic account at the end of your billing cycle or trial. So that means; Youâll still have access to all of your files and folders Dropbox keeps deleted versions of your files for 30 days, in case you change your mind If youâre over your downgraded storage quota, Dropbox will stop syncing your files Changing your Dropbox plan to Basic is not the same as deleting your Dropbox account. Canceling or downgrading a Dropbox subscription Depending on how you subscribed to Dropbox, there are different ways to change or cancel your subscription. If you subscribed on mobile - you will need to unsubscribe on mobile too, through iTunes or Google Play, depending on your device type. Learn how to cancel a Dropbox subscription purchased on your computer. How to cancel a Dropbox subscription or trial on an iPhone or iPad On your iPhone or iPad, tap Settings and then your name. Tap Subscriptions (about midway through the screen) and find Dropbox in the list. Tap Cancel Subscription or Cancel Trial and confirm. Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. How to cancel a Dropbox subscription or trial on Android If you purchased Dropbox from an Android device, you can cancel a Dropbox subscription or free trial by following these steps: Open the Dropbox mobile app and head to the Account tab in the bottom right corner. Tap Manage your subscription and then How to cancel. Tap Cancel plan at the bottom of the screen. This will take you to your subscription in Google Play. Tap Cancel subscription. Youâll receive an email to your Google account to confirm your cancellation, and your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. Cancel an individual Dropbox plan on desktop If you manage your Dropbox plan on desktop then here are some easy steps to follow to cancel your subscription on desktop. Follow the steps below, and you can update your plan to match your needs. Sign in to dropbox.com. Click your avatar (profile picture or initials) in the top-right corner. Click Settings. Click Plan. Click Cancel plan at the bottom of the page. Note: If you donât see Cancel plan, you may have purchased Dropbox on your mobile device. If so, youâll need to cancel your plan from the app store on your device. Select a reason for canceling. Click Continue canceling. Youâll receive an email confirmation that your subscription has been canceled. So, there you have it. Whether you want to change the features you have access to, or the amount of space you need, you can manage your Dropbox account to fit your needs. If you have any questions about managing your plan, drop them in the comments below and we can get you answers!12KViews1like2CommentsWeb Videos now supports auto-generated Video Transcriptions + Closed Captioning
Hey folks! My name is Derrick and I work on a team that improves the file preview and viewing experience at Dropbox. We are excited to announce two features on Dropbox.com to enhance your video viewing experience: video transcriptions and closed captioning. Hereâs how to use: Simply upload your video to Dropbox and voila! Your videos will have auto-generated transcripts and closed captioning at your disposal with a click of a button. Even more so - watch videos shared from your colleagues - and copy transcribed segments to instantly quote them in a presentation. Tell me about your experience with our new features! We are all ears. Help Center Article URL: https://help.dropbox.com/view-edit/transcript-closed-captions12KViews9likes9CommentsDid you know... you can search for images using just text?
Hello Dropbox Community! My name is Lainie and I'm a Product Manager at Dropbox. Every now and again, I am going to post a "Did you know..." to 1) keep you informed of all of the cool technology that exists at Dropbox and 2) gather your feedback on how the features are performing. In today's, "Did you know..." I'll be talking about Image Search! Image search is allows you to use the Search Bar to search for the contents of the image using words to describe the image. For example, if you search for "cat" your search results will show files that 1) contain the word "cat" in the file name or body, AND 2) files that contain images of cat. No mention of the word "cat" is necessary! Pretty cool! If you haven't yet, I recommend that you check it out. Please respond to this thread and let me know... A) Did you know this feature existed? Do you use it? B) How can we make this even more useful for you? Have a great day! Lainie For more information, check out our Help Center Article on Image Search!9.4KViews9likes3CommentsHow to Share a DropBox Folder with Someone on IOS?
I have a DropBox Professional account, and want to share a folder so people can open it in on iPhone/iPad. They have installed the DropBox app on their devices. I have specified their addresses as shared links in the folder I want to share. I don't see any option inside the DropBox app to receive shared files. All the information I have seen is how to share from iOS to someone else. I need it to go the other way around, Can someone point me to instructions for this?Solved8.2KViews0likes17CommentsiPad Files app not showing Dropbox folders and how I managed to solve this.
In working with a new iPad, I discovered that the Files app was not correctly connecting with Dropbox. No Dropbox folders showed up either in the Files app or in any other app with an open feature that would normally have been able to access Dropbox files. Oddly, when I clicked âDropboxâ in the list, there were no folders but I could add a folder and that new folder showed up in Dropbox on other devices (and in the Dropbox app on the iPad)! So there was some connection but not much⊠This is not an issue Iâm experiencing on any of my other Apple devices (Mac or iOS). In talking with Apple support they had me delete the Files app, reboot the iPad, then reinstall âFiles.â I did that, but to no effect. They escalated me to a higher level of support but while I was waiting, I also deleted Dropbox and reinstalled it. That solved the problem! So, if you canât access your Dropbox folders and files in Files or in any of your other iPad apps, just delete and reinstall Dropboxâproblem solved (at least for me, this time!)6.2KViews4likes6CommentsCan not password file or set expired linked for shared links.
Hi there, Today I log in Dropbox app I cannot set password protected and set expire time for the share link. I am a professional account and has use this function many times. Now it does not even appear as option. Can you please help me? Thats mainly why i use the professional package .Solved5.4KViews0likes10CommentsFile request link results in blank screen
Anyone else experiencing this problem? ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware of it until a client advised me of the problem. Dropbox are looking into it, meanwhile this has been ongoing since Tuesday and still no fix. The copied link shows as [removed], then when entered, changes and inserts _edison https://www.dropbox.com/request_edison/xyz Thanks in advanceSolved5.4KViews1like18Comments"Syncing has been disabled due to an error." on the Dropbox desktop app
The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an error." WHICH ERROR? And how do I fix it?? I'm on DropBox Pro â so I'm paying for this nonsense.Solved4.7KViews0likes9Comments