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Dropbox Pro
182 TopicsScanned Document as PDF just does not upload on Android App (Samsung smartphone)
Dropbox Pro user here. I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder. The upload progresses really quickly all the way until 100% (no network issues here, using Wi-Fi), but it gets stuck "Sending..." at 100% and just never finishes the upload. I confirm that I can upload regular files (including PDFs) from my phone to Dropbox, and I can scan into JPG files and upload them. It's only the PDF scanning option that isn't working, as far as I can tell. I suspect that the cause is the OCR post-processing... Things I've tried (none of them worked): - Killing the app - Clearing the app cache - Using Data connection instead of Wi-Fi - Restarting the phone - Updating the App: it is already at its latest version Phone Model: Samsung A54 Android App Version: 352.2.2 Has anyone else had the same issue or is this specific to me? Would really appreciate some help to solve this.Solved14KViews0likes8CommentsManaging your Dropbox subscription
Update: Since we published this content piece on how to manage your Dropbox subscription, we are delighted to let you know that a limited version of Dropbox Replay is included for free with all Dropbox plans, so you get access to a media review and approve tool and Dropboxâs organization and collaboration tool, all in one place. Add any video, image or audio file right from Dropbox (or your desktop) into Replay in just a couple clicks. And as always, Dropbox Passwords, Paper, and Capture are all included with Dropbox Plans, so check out more about them to make sure you know what youâre getting! And now, onto managing your subscription! The time may come when you want to change your Dropbox subscription and whether you need more or less from Dropbox, we want to make sure that you have all the information you need to do just that. Need more space? Why not move to a plan with more storage? If youâre changing plans because you need more space, you can check out the plan types here, but to give you a quick summary of space: Basic plan: 2 GB of space Plus plan: 2 TB of space Family plan: Shared 2 TB of space (up to 6 users) Professional plan: 3 TB of space If youâre maxing out the space in your account, you could try some space saving tips here, or it could be time to upgrade your dropbox account. Learn more about the plan that suits you best and make your choice. What happens when I cancel my Dropbox subscription or trial? So, youâve decided to leave⊠weâll try not to take it personally đą All joking aside, here are some of know when you decide to cancel your Dropbox subscription. Well, the first thing is that this doesnât actually have to be goodbye, your account will downgrade to a Dropbox Basic account at the end of your billing cycle or trial. So that means; Youâll still have access to all of your files and folders Dropbox keeps deleted versions of your files for 30 days, in case you change your mind If youâre over your downgraded storage quota, Dropbox will stop syncing your files Changing your Dropbox plan to Basic is not the same as deleting your Dropbox account. Canceling or downgrading a Dropbox subscription Depending on how you subscribed to Dropbox, there are different ways to change or cancel your subscription. If you subscribed on mobile - you will need to unsubscribe on mobile too, through iTunes or Google Play, depending on your device type. Learn how to cancel a Dropbox subscription purchased on your computer. How to cancel a Dropbox subscription or trial on an iPhone or iPad On your iPhone or iPad, tap Settings and then your name. Tap Subscriptions (about midway through the screen) and find Dropbox in the list. Tap Cancel Subscription or Cancel Trial and confirm. Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. How to cancel a Dropbox subscription or trial on Android If you purchased Dropbox from an Android device, you can cancel a Dropbox subscription or free trial by following these steps: Open the Dropbox mobile app and head to the Account tab in the bottom right corner. Tap Manage your subscription and then How to cancel. Tap Cancel plan at the bottom of the screen. This will take you to your subscription in Google Play. Tap Cancel subscription. Youâll receive an email to your Google account to confirm your cancellation, and your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. Cancel an individual Dropbox plan on desktop If you manage your Dropbox plan on desktop then here are some easy steps to follow to cancel your subscription on desktop. Follow the steps below, and you can update your plan to match your needs. Sign in to dropbox.com. Click your avatar (profile picture or initials) in the top-right corner. Click Settings. Click Plan. Click Cancel plan at the bottom of the page. Note: If you donât see Cancel plan, you may have purchased Dropbox on your mobile device. If so, youâll need to cancel your plan from the app store on your device. Select a reason for canceling. Click Continue canceling. Youâll receive an email confirmation that your subscription has been canceled. So, there you have it. Whether you want to change the features you have access to, or the amount of space you need, you can manage your Dropbox account to fit your needs. If you have any questions about managing your plan, drop them in the comments below and we can get you answers!12KViews1like2CommentsWeb Videos now supports auto-generated Video Transcriptions + Closed Captioning
Hey folks! My name is Derrick and I work on a team that improves the file preview and viewing experience at Dropbox. We are excited to announce two features on Dropbox.com to enhance your video viewing experience: video transcriptions and closed captioning. Hereâs how to use: Simply upload your video to Dropbox and voila! Your videos will have auto-generated transcripts and closed captioning at your disposal with a click of a button. Even more so - watch videos shared from your colleagues - and copy transcribed segments to instantly quote them in a presentation. Tell me about your experience with our new features! We are all ears. Help Center Article URL: https://help.dropbox.com/view-edit/transcript-closed-captions12KViews9likes9CommentsDropbox Unlinked My Accounts Suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls it Dropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support đSolved11KViews5likes27CommentsWhat is going on with Dropbox on MacOS? Spotlight and Finder don't work!!
Dropbox randomly updated to some new version and said everything is moving to Library/CloudStorage or something like that, now I can't open files directly in Spotlight OR find using folder search in Finder (although global search "This Mac" works). Biggest issues: 1. Searching using spotlight and clicking on it DOES NOTHING! 2. If I am in a folder within Dropbox folder on my Mac, and I want to search for a file IN that folder using Finder, it doesn't find any file if I search using the search box in Finder, I have to click "This Mac" to find files but it finds files from EVERYWHERE when I only want to find files from within that specific Dropbox folder that I am currently in How do I fix this? I need this functionality working ASAP ! Moderated edited to remove swearingSolved10KViews9likes34CommentsHow to get started with Selective Sync
Welcome to the Dropbox Community forum! We're thrilled to have you on board, and we want to make sure you get the most out of your Dropbox experience right from the start. Today, we're going to talk about Selective Sync. What is Selective Sync? Well, selective sync is a feature in the Dropbox desktop app that allows you to remove specific Dropbox folders from your hard drive so you can save space on your computer. You can remove the Dropbox folders from your computer without deleting files; the folders you remove from your hard drive remain stored in your account on dropbox.com How to use selective sync Note: To use selective sync, youâll need to have the Dropbox desktop app installed on your device. To choose which Dropbox folders to store on or remove from your computerâs hard drive: Open your Dropbox desktop app preferences. Click the Dropbox icon in your taskbar. Click your avatar (profile picture or initials) in the top-right corner. Click Preferences. Click the Sync tab. Under Selective Sync (Windows), click Modify or Select folders to sync to this Mac (Mac), click Modify. Check the folders youâd like saved on your hard drive. Uncheck the folders youâd like removed. Click Update. What is the difference between selective sync and online-only? Making your files and folders online-only also helps save hard drive space. These files and folders will still be visible from your computer, but are stored in your Dropbox account online. Based on how you use certain files and folders, they can automatically be set to online-only. That's it! Now you can save valuable space for things that matter most to you, and learn how other Dropbox features can improve your day too! So, what do you want to see from us? Let us know!9.7KViews7likes18Comments--> Did you know... you can search for images using just text?
Hello Dropbox Community! My name is Lainie and I'm a Product Manager at Dropbox. Every now and again, I am going to post a "--> Did you know..." to 1) keep you informed of all of the cool technology that exists at Dropbox and 2) gather your feedback on how the features are performing. In today's, "--> Did you know..." I'll be talking about Image Search! Image search is allows you to use the Search Bar to search for the contents of the image using words to describe the image. For example, if you search for "cat" your search results will show files that 1) contain the word "cat" in the file name or body, AND 2) files that contain images of cat. No mention of the word "cat" is necessary! Pretty cool! If you haven't yet, I recommend that you check it out. Please respond to this thread and let me know... A) Did you know this feature existed? Do you use it? B) How can we make this even more useful for you? Have a great day! Lainie For more information, check out our Help Center Article on Image Search!9.4KViews9likes3CommentsUnable to Allow Dropbox in Preferences
OS: Mac OSX High Sierra (10.13.4) I just now upgraded from Dropbox Plus to Dropbox Professional. Then I clicked "Enable Smart Sync." Then I clicked "Open Preferences." Then in Preferences pane, I clicked "Allow" (to the right of "System software from developer 'Dropbox, Inc.' was blocked from loading.") Then nothing happens. So Smart Sync will not activate. How do I fix this? Thanks in advance!Solved8.4KViews0likes4Comments