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Dropbox Sign
55 Topics
DropBox Sign - Signers not receiving emails?
Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I duplicated and resent, and uploaded the document again and added the signers again, but nothing has worked. I am not sure what is going on. I had one of our signers add noreply@mail.hellosign.com to see if that might help and it did not. They checked their spam and nothing. On my end it shows pending and the documents were sent, but again, no one has received anything. The only thing that is different is that I included a new signer, but the other four have always received an email asking for their signatures. Does anyone have any idea what the issue might be? Thank you, Marcy12KViews1like32Comments
HelloSign - Cannot Move to Next Page
I've spent the last hour trying to send a document for signature with Dropbox's HelloSign. I had no problem with the first document. But with my second document, no matter what I do, after filling in all the signatory's information, I am unable to click "Next" to move on to the next page. The "Next" button is greyed out. I cannot find a solution anywhere and I don't want to waste any more time trying to figure it out. I am going to use another service to send my 2-page document for signature. What is the problem??? Why can't I move to the next page?7.6KViews1like9CommentsYour request contains errors and/or invalid data.
Trying to use a template to send a document out for signing, but it's giving me this error. How do I fix this random error? "The following error was encountered: Your request contains errors and/or invalid data! Please try again."5.4KViews0likes20Comments
Dropbox Sign - How can I change email of signers?
I sent a document, but they no longer have access to that email and want it sent to their new email; I can't see an option to update an email? There are multiple signers on the document, and don't want to void the full document and resend, given others have already signed. Is there an option to change an email of a signer?4.6KViews1like7Comments
Dropbox Sign link expires after 7 days ?
I have sent hundreds signatures requests via Dropbox Sign. 60%+ already signed without any problem but since Yesterday people started complaining the link is not valid any more. Multiple people informed me the "request new link button" does not work. Maybe the generated e-mail takes some time I have no idea. Somehow after 7 days the request link expires. I don't see that setting anywhere. Can I adjust this somewhere? The messages people get:4.5KViews0likes5Comments
Dropbox Sign - not receiving notification
When I send out a document to be signed via Dropbox Sign, I get notified via email when the signer has "viewed" the document, but I do NOT receive anything once the document has signed. A file does get created in the dropbox file path that i choose ( filename.pdf(in-progress) ), however, it does NOT change to the filename.pdf(signed) like it used to before HelloSign turned into Dropbox sign. Very annoying. Hoping to find a fix. Any help would be appreciated.3.3KViews1like17Commentsadding attachment to dropbox sign template
Hello, I was hoping to add an attachment feature to the templates that I had setup on dropbox sign. I wanted my customers to be able to attach any documents they might need to attach to the template but I can't find that feature/icon when creating a template. Docusign seems to have this feature, does Dropbox?1.8KViews1like5CommentsPending signatures not showing
I am sending out documents for signature in the Dropbox Cloud App, however, there are no documents showing as Pending when I click on the 'Signatuires (NEW)' tab. There is another 'Signatures' tab accessed on the top left corner icon that shows the 'Hello Sign' logo. That too shows 'No Documents Pending'. I have to come out of the dropbox app and sign into Hello Sign using my Dropbox account details and only then can I see my pending documents that are out for signature. The signature tabs within dropbox are non-functions as the information is not syncing with Hello Sign.1.6KViews0likes3Comments
