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I can't change my Dropbox email address to a new one, because it's taken, even though it's not.
I want to change my account to a new email, and it says "This email address is already taken". Then I logged out my account, tried to sign in using the new email, and it asks me sign up an account. It seems the new email is not taken, can you help me to investigate the problem? Shall I put my email here? Thanks
How can I cancel my Dropbox plan, if I can't access my account?
I have 2FA set up so it says I need to enter the code sent to my old email account when i try to log in. However, the company which set up my email address I used no longer exists. I cannot log in and change my email (as the bot so unhelpfully suggests) due to the 2FA. I will be billed unless I cancel the subscription.
Please email receipts for monthly subscriptions
Dropbox needs to start emailing monthly subscribers our receipts each month. Instead of making us retrieve them from inside Dropbox. I’m sure many of us need the receipts to file away for our expenses. Why does Dropbox value annual subscribers by sending them email receipts—But not the monthly subscribers?
I had an old Dropbox account, but I don't know which email address it was linked to.
Hello, I've had my current Dropbox account for over 10+ years, but before I made this one I also had another Dropbox account. I've tried to log in with all the email addresses I know of but I still haven't managed to find this one. The only thing I do have, is the User ID from sharing a public image many years ago, the image link no longer works but I do have the URL which contains the User ID in the form of: dropbox.com/u/XXXXXXX/image-name.png Is there anything I can do to locate the email address associated with this Dropbox account? Thanks in advance, MichaelThe email address does not work with Dropbox. It says it's already taken.
I have had to use an alternative email to use dropbox. For some reason it appears that my email address [email removed as per Community Guidelines] is on some sort of black list because I cannot use it to create an account, reset a password, or receive emails via DropboxSign that are sent to me from other companies. This has been going on for quite some time and I need help from an actual human being. Yes I have tried everything... I never receive and reset emails or anything from dropbox. When I try to set up a new account it says that email is already in use. When I try to reset my password the email to that account never arrives. Yes I checked my junk mail etc... I'm currently trying to sign a document initiated from a third party that they are sending to the email above via DropboxSign and I am not receiving it. Personally I stopped using that email for dropbox and switched to a similar but different email that works for the same domain... so it is not a domain thing.... nor is it a junk mail issue. This is quite frustrating and I don't quite understand why dropbox has black listed or is having problems with this email.
We're getting phishing emails from Dropbox.
Hello, I would like to bring to your attention that our clients are frequently receiving Dropbox emails that appear to be from "our employees." The domain is legitimate, as it is no-reply@dropbox.com; however, these Dropbox links contain malicious files. It seems that scammers are utilizing your platform to generate phishing emails that are sent directly from Dropbox, impersonating users within our company. We believe there should be enhanced policies implemented by Dropbox to address and prevent this issue.
