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Selecting a Paper task in sidebar doesn't take me to the actual "to do" in large docs; page reloads.
Device - Macbook pro Apple M1 Max - 32GB Operating System/Browser (if using the web) - MacOS 15.6.1 (24G90) Dropbox App Version/Browser Version - Version 139.0.7258.139 (Official Build) (arm64) Question or Issue One of the most awesome features of Dropbox Paper, besides it's elegant, minimal display options , and smooth copy-paste with Apple Mail, is the task sidebar.I have looked for a replacement as Drop[box paper has aged, and nothing comes close. Unfortunately, the sidebar has stopped working the way it was designed. When I click on a todo in the task sidebar, it always forces a reload of the page (it did not used to, if I clicked on a task that was within this document.) AND, if the document is large, it does not scroll to a todo in a large document. This renders the Task sidebar almost useless as a navigation tool. Now I have to search text to match the todo, where the Task sidebar navigation used to be seamless. Attached is a document that exhibits the "full page reload" issue. And a screen recording of a larger file, where the todo list does not scroll. PLEASE fix this! This is CRUCIAL to our workflow with our many many clients. We do NOT want to migrate off Dropbox Paper! First, the document link: link removed by moderator Next the recording, please listen to the voiceover. link removed by moderator PLEASE HELP! Dave236Views1like6Comments
We can't open files from a shared folder, as we receive errors
A user has a DropBox shared folder that is used by everyone within an organization. When we try to access, for example, an Excel file from the shared folder in File Explorer, it tries to open in the Excel app but it freezes, never loads, and gives message (Excel is not responding) in which case, we use task manager to force quit Excel. Even during times that it may open (very rarely), it gives us the following error: Error 1: Microsoft Excel cannot access the file '.....'. There are several possible reasons: The file name or path does not exist, The file is being used by another program, The workbook you are trying to save has the same name as a currently open workbook. So far, I have tried: -Uninstall / re-install DropBox app. -Sync status shows as 'All files are up to date' -Restart laptop. -Clear DropBox cache -Turn on Selective Sync -(The files are able to be opened from DropBox Online & if we download the individual files before opening.) We've opened a ticket with DropBox Support for the past month (about 3 tickets opened) but nobody is following up with us regarding this. Any help would be appreciated! -Solved430Views1like9Comments