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Dropbox created new folders with files that can't be opened - unprompted
My Dropbox, completely unprompted, moved the location of my folders in Finder under only the Dropbox tab, and at the same time created a significant number of new folders with hundreds of files - none of which can be opened. I was able to find the files I had previously, but I'm concerned that these files and new folders may be either malware or my own files which I no longer have access to. I'd love to understand how to return things back to normal and why this occurred in the first place. I am also unable to open the Dropbox app itself - when I click it it opens up Finder. Solutions from existing forums which cover this issue did not work for me. Thank you. Device MacBook Air 2024 Operating System/Browser (if using the web) macOS26.3.1 Dropbox App Version (if using the app) Can't find, because I can't open the app. This is the error message when I try to open my folders from their previous location in Finder: This is an example of the new folders Dropbox has created: This is what the files inside these folders look like: This is what comes up when I try to open the files in these new folders:
I can't access or download my local files in my Dropbox folder
Device HP Spectre x360 Convertible 13-w0XX Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version (240.4.8609)/(Firefox 147.0.2 - 64 bits, Google-Chrome) Question or Issue Since quite some time I can't use (download) files from my dropbox. I continuously synchonize my documents with Dropbox (as back-up), and have the impression that things changed when I installed a new laptop (the previous one crashed). In the security chapter of the admin in stated: "Vault is no longer available—your files were moved to a Dropbox folder." Also my windows explorer became VERY slow in recognizing files and folders and showing the content (see screenshot). Where and how can I unlock those (blocked) files? Anything else I should do to avoid this repeating. because I will need a new laptop in the course of this year?
