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Where did my dropbox files and folders go?
Hi. I have received a couple of emails from Dropbox saying my storage is all used up. That's fine - I can delete some files and folders and tidy it all up a bit. However, has Dropbox recently changed their storage options? I used to save loads of information to Dropbox and now it seems I can barely save a thing. I have the basic plan and haven't changed my plan. I am having trouble finding my files and folders. I can see two recent folders (which were a back up of my website), but nothing more. I've checked the deleted folder just in case Dropbox have deleted some of my files and folders, but that is empty too. Any suggestions please?
How can I remove files from my account to free up space and save them to an external drive?
Dear smart people, I want to free up space in Dropbox by deleting files there. Can someone explain how to put the contents (mostly word documents and some photos) of my current Dropbox onto an external hard drive in case I need something in the future? Step by step instructions I mean. I don't know how to do it, but am also concerned that the copied files could disappear from the external hard drive when I then delete them from my Dropbox account. Is that possible? I use Dropbox from a laptop computer. I looked at past discussion posts but they're all too complicated. Thank you SO much for your help!
My Dropbox is full of backup files that I can't remove.
My dropbox claims to be full, but I have no essentially no files on it. When I try to see what's taking up the space, it claims that "Backup" is taking up 2.7gb out of my 2gb of space. But I have no backups, and I have no linked devices. How can I remove these "backups"? What are they backups of? Is there some way I can just "factory reset" my account to just as if I had started a new account, maybe?
I'm over my storage limit but can't access my files to delete them
I have exceeded the storage limit for quite a while, but both the website and app will not allow me to access the files to delete them. How do I get to the files so I can delete and stop the emails trying to get me to upgrade? Thanks
