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Install
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Dropbox Apple Silicon (M1) install
Hi, I recently purchased a MacBook Pro 13" with the M1 processor and I cannot seem to get a native install of Dropbox for this chipset. From searching the community, it seems like M1 support should be available in the latest installer. However, trying that plus the latest beta build all ask me to install Rosetta during installation. What am I doing wrong? Thanks, WarrenSolved104KViews64likes184Comments
Actual Desktop app won't open
I need to get the actual app to open so I can change the settings (because even though I select "never for this device" for downloading photos, I get the stupid Download Photos window Every Friggin TIME I connect my phone to my computer). The problem is that when I 'open' the Dropbox app on my computer all it does is take me to the Dropbox files on my computer. The app itself never opens. I just installed the latest update and it still doesn't open the actual app.Solved35KViews4likes22Comments
Trouble installing on Kindle Fire
I followed the install directions (Allow Installation of Applications from unknown sources is ON), but when I press "Download for Android" it loads for about 2 seconds then stops and it seems like nothing happened. The app is not installed; there is nothing in my download file. Can someone help me? Thanks.Solved32KViews0likes11Comments
Dropbox for MacOS is now ready
I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, but the notification never goes away, and doesn't have any method to manually remove it. I've tried restarting the Dropbox app, and restarting the whole computer. Neither make the notification go away.28KViews6likes258Comments
Too high disk activity
While I'm using my computer normally without touching anything Dropbox related, the Dropbox process (I have a system monitor installed that shows disk usage and which process is using it the most among other things) randomly and strangely frequently uses large amounts of my HDD's processing capacity to a point where it causes stuttering in video playback, video games, and other applications that have higher priority for my computer use. This was also verified by simply shutting down Dropbox, since the problem goes away with that. Since I'm the only user of this account as well, I'm the only one causing changes to it, so there's no new files being received or files being modified which are pushed to me to cause any of this either. Also, I don't have an anti-virus installed that performs real-time scanning on reads/writes to interfere with this. I presume this is Dropbox scanning the folders for changes, but I don't think it should cause this much disk activity or at least not such huge spikes for it. And I'm fairly sure the OS has file system notification API (change notifications, like Linux has inotify) that would remove the need to scan the file system for changes in such old fashioned and resource intense manner.26KViews16likes34Comments
Can't open the Dropbox desktop application on Mac OS 13.4
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas. OS: Apple Ventura 13.4 M2 ProcSolved23KViews0likes76Comments
Dropbox thinks my PC is offline
Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again". But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit. So I tried installing using the Dropbox offline installer. I was able to install Dropbox, but when I try to start it, it still says "No internet connection. Your computer is currently offline. Please check your network settings." Again, there is internet because I'm able to write this. Any ideas? I only have Windows Defender now, but I used to have free trial of Mcafee that came with the computer but uninstalled it. I think it might be related?Solved20KViews1like100Comments
I can no longer open Dropbox from the icon pinned to the taskbar, nor from the .exe in the folder
Starting today, I tried to open Dropbox that is pinned to the taskbar. It wouldn't open. I opened the program folder and double-clicked on the .exe file. It also would not open Dropbox. I uninstalled and reinstalled with same issue. I can open it from a desktop icon, but why will it not open from the executable file in the program folder which means I cannot pin it to the taskbar. I'm running Windows 11 Pro 23H2 with latest build.Solved20KViews6likes47Comments
