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One user can't open/edit shared Excel files via her desktop app.
Have a user that started having issues with opening shared Excel files 3 days ago. Goes to shared folder clicks to open file it pops up on screen but never allows access. Has a blue circle a if file is still opening. I have uninstalled /reinstalled Dropbox and Office with no luck. I did find yesterday afternoon if I go to task manager and end Dropbox she can then access file. Was sent message this morning of having issue again. Same procedure in task manager and she can ope/edit files.
My Excel updates are missing and, after sharing a link, it redirects users to the wrong folder.
24hrs ago i was working on my excel sheet which i saved. I created a new folder also and moved some documents in the folder. 24hrs later. i go on another of my devices and those new documents and last version of my excel sheet is nowhere to be found. Meanwhile, my dropbox icon shows i am up to date!! The worst that happened an hour ago, i created a link to a new folder that had documents to share to a group and the group members instead are having access to another folder totally not related! Everything is looking like its a film trick going on! Kindly inform if there is an ongoing issue?
