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Getting an error that my password is wrong when trying to set up two-factor authentication
Hello Dropbox Team - I attempted to set up the 2 Verification Step. I enter my password, and it says that the password is wrong. No. I did not mistype the password. (I used the password to enter DropBox so) I know it's the right password, typed correctly. (not auto populated) Can you please let me know why this could be happening? I also tried to do this in a different browser, which let me into Dropbox using the same password but when I attempt to setup the 2 Verification step it says it's the wrong password again. I've not set up any other passwords \`?`/ Your guidance is much appreciated. Be well.
Phishing scam, account breach - now not receiving Dropbox emails
Hello out there - I will admit I fell for an incredibly sleek phishing scam recently, and it happened through Dropbox. My account was compromised, Apple thinks my email may have been compromised, and my login info for Dropbox was changed. Fortunately I stayed logged in on my desktop app, so I'm able to communicate here. Otherwise I would be locked out of my account with no way to login and no way to communicate with help agents or this community. Before anyone suggests I just do a password reset, it isn't working. Whoever compromised my account has made it such that no emails from Dropbox are getting through to me. Not from Dropbox, and not from anyone sharing files with me. It is as if someone has taken control of my account and is now intercepting all emails, thus making it impossible to do a password reset and regain control of my account. I have been in touch with Enhanced Support, but so far they haven't been able to help, they just keep telling me to check for and respond to their emails, which I'm not receiving. I can only chat through the ticket support on the help site portion of the website. This feels rather hopeless, short of getting on a phone call and a screen share with Dropbox, which they won't do for me. I have checked my spam and junk folders, I have allowed emails from Dropbox, nothing is getting through. I have never had trouble receiving them until now. Anyone with any ideas?
I can't access any of my 3 email addresses to get the one-time code.
I made this over 10 years ago. I have been trying to get access to 3 of my email addresses, gmail, but its a lost cause. I am trying to recover all the music me and my friend made, he passed away in 2022. I cant get this code. I have a different phone, computer, email address, everything. Please help me get in. Honestly i think i have like 3 accounts on here lol.
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder. I've verified my address is correct. Please do help me sort this out Peter
I can't delete the Dropbox account I set up with Google due to the lack of password
Hi, I am trying to delete my Dropbox account. It was created with a Google account and I can sign in fine. When I try to delete, it prompts for a password. I am unable to create a password. There is no "send email" option that's listed in the instructions. I have tried Google Chrome, Microsoft Edge and the iOS app. When I try "Forgot my password" in Dropbox, no email comes through. https://help.dropbox.com/account-access/delete-accountI can't sign in with my paid account, as I'm not receiving the password reset email
Hi folks-- I can sign in with my Dropbox free account, but I cannot sign in with the account that I pay for. I use "forgot password" and then ... never receive any email notification despite checking all emails including spam folders. Thank you.My templates and history of signed documents have disappeared after resetting Sign password
After resetting the password as recommended after the Dropbox Sign security incident. All the account data has disappeared, including the contracted plan and my payment method. It looks like a newly created account.
