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Someone accessed my Dropbox account and I can't get help
Dropbox Plan Professional Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Phone, tablet, work laptop Question or Issue A few days ago, My Dropbox account was hacked by an individual calling themselves Samuel Shimb (see screenshot below). They managed to get access to my account even with 2FA enabled (via SMS)! I want to make people aware of this and the fact that, when I raised this to Dropbox's chat and Support people, they downplayed it and said they's pass it along to their colleagues. Even when I mentioned in my communication with them that I had 2FA enabled, but did not receive any 2FA OTP, in their responses, they still went ahead to say that I must enable 2FA. I have been asking for escalations without any assistance on this matter. I am a paying Dropbox Professional customer, and I want to know how someone accessed my account outside of the normal authentication flow. Even if the hacker managed to obtain my Dropbox password (which I was not using anywhere else by the way), I want to know how they bypassed the 2FA. There were no indications in my GMail inbox of someone trying to reset my Dropbox password (so the hacker did not gain access to my email account first). I was able to login normally using my Dropbox account even after the attack. This has resulted in sensitive information being exposed to an attacker whose intentions I do not know, including work files. However, Dropbox staff have been downplaying this isse. Maybe because this could be a vulnerability on the side of Dropbox and they won't admit that.
"Too many incorrect attempts" error when trying to reset a password
Hi, I need to reset my password for a Dropbox account but I keep getting this message. I've waited over a day to try to reset it but still no luck. Can someone open a ticket to investigate? I can supply all relevant details. Michael
Can't sign into my work account - not receiving the password reset email
Hi everyone, I have a work account that suddenly I can't sign into. I tried resetting my password but I don't get the email (even in junk boxes). I also tried to fill out a self service recovery form but didn't have a lot of the information so that wasn't successful. I can't seem to contact dropbox any other way! I'm currently writing this from my personal account. How can I log into my work one again!? ThanksGetting an error that my password is wrong when trying to set up two-factor authentication
Hello Dropbox Team - I attempted to set up the 2 Verification Step. I enter my password, and it says that the password is wrong. No. I did not mistype the password. (I used the password to enter DropBox so) I know it's the right password, typed correctly. (not auto populated) Can you please let me know why this could be happening? I also tried to do this in a different browser, which let me into Dropbox using the same password but when I attempt to setup the 2 Verification step it says it's the wrong password again. I've not set up any other passwords \`?`/ Your guidance is much appreciated. Be well.
