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Someone accessed my Dropbox account and I can't get help
Dropbox Plan Professional Are you a Team Member or Admin? No Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Phone, tablet, work laptop Question or Issue A few days ago, My Dropbox account was hacked by an individual calling themselves Samuel Shimb (see screenshot below). They managed to get access to my account even with 2FA enabled (via SMS)! I want to make people aware of this and the fact that, when I raised this to Dropbox's chat and Support people, they downplayed it and said they's pass it along to their colleagues. Even when I mentioned in my communication with them that I had 2FA enabled, but did not receive any 2FA OTP, in their responses, they still went ahead to say that I must enable 2FA. I have been asking for escalations without any assistance on this matter. I am a paying Dropbox Professional customer, and I want to know how someone accessed my account outside of the normal authentication flow. Even if the hacker managed to obtain my Dropbox password (which I was not using anywhere else by the way), I want to know how they bypassed the 2FA. There were no indications in my GMail inbox of someone trying to reset my Dropbox password (so the hacker did not gain access to my email account first). I was able to login normally using my Dropbox account even after the attack. This has resulted in sensitive information being exposed to an attacker whose intentions I do not know, including work files. However, Dropbox staff have been downplaying this isse. Maybe because this could be a vulnerability on the side of Dropbox and they won't admit that.
Fermeture Dropbox Password
Suite à l'email informant de la fermeture prochaine de Dropbox Password en octobre, j'ai suivi la procédure pour exporter mes mots de passe au format csv. Malheureusement, lorsque j'essaie d'importer le ficher cdv dans "Mots de passe" sur Mac, j'obtiens le message d'erreur suivant : « Mots de passe » n’a pas pu importer de mots de passe depuis le fichier CSV car celui-ci ne contient pas de libellés pour les colonnes." J'ai consulté le fichier csv, les libellés des colonnes sont pourtant bien présents... Une idée de la marche à suivre ? Merci 🙏
Dropbox Passwords
Hola, tengo este problema y hasta el momento el servicio de soporte de Dropbox no me ha dado solución, uso la extensión de Dropbox Passwords para almacenar todas mis contraseñas, yo tenía Windows 10 y no tenía ningún problema con esta extensión, el problema empezó a pasar cuando me actualicé a Windows 11, la extensión se rompió y tuve que re-instalarla, el problema fue que ahora no me deja acceder a mis contraseñas, se queda en este bucle del que adjunté la imagen, alguien sabe como puedo recuperarlas?Dropbox Passwords
Ich habe gerade eine Mail bekommen, dass Dropbox-Passwords eingestellt wird... jetzt will ich meine Passwörter einfach in der Apple Keychain hinterlegen (ich zahle bestimmt nicht zusätzlich zu Dropbox noch für 1Password). Leider kann bei Apple die CSV Datei nicht importiert werden, die ich aus Dropbox-Passwords erstellt habe. Das ist die Fehlermeldung: "Passwords could not import passwords from the CSV file because it is missing column labels." Ich habe im Internet gesucht, aber leider verstehe ich die Lösungswege nicht. Was kann ich tun? Vielen Dank!
