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Pricing Tier for Seniors
FAO Dropbox management. Seniors, with exceptions, once retired tend to be time rich but financially poor. They have can have assets e.g. house and car, essential items, but not much disposal income - even governments recognise this. In some ways they are similar to educational students, but are often neglected, despite the fact that seniors are living longer than ever before and so present as a growing group of potential customers that is often overlooked by companies more anxious to pursue the youth market. My suggestion is to have a pricing tier specifically for this age group, perhaps a 'lifetime' option, as this group like to have certainty and security in their lives and would appreciate an up-front option knowing that their online resources will be secure going forward whatever their future financial circumstances. There are a good number of online storage companies offering 'lifetime' options to the general public e.g. pCloud, Proton, Icedrive, Filen, Koofr among many others etc. Seniors also tend to be loyal, staying with an organisation once committed, whereas other age groups are understandably more likely to be switching for better offers. So, this should not be a particularly difficult decision for Dropbox to make, and also the PR would be very good for the company. Seniors are now more active online than ever before - even running YouTube channels, and tend to appreciate 'word-of-mouth' recommendations from fellow seniors. Thus making the awareness of a good marketing opportunity better known throughout their peer groups. That is my suggestion and I do hope that Dropbox will give it due consideration. Thanks.
Getting Invoices by Email
Two big suggestions, that are already commonplace out there with different online services: 1. Actually send invoices/receipts to the billing email address specified. I just found out from Support that invoices are only sent to the billing email address if the user is paying by check or manual transfer. It should be possible to ALWAYS send invoices, regardless of how the bill was paid. 2. Allow specifying a billing email address. Currently this is limited to the Billing Admin (which in my case is just the Admin). It would be very convenient if I could set the billing email address to something like "invoices@mycompany.com". Currently the only way to do that is to actually create a new user and use up a license just for this separate email address.
Provide switch to turn off Auto-renew
Currently the only way to turn off auto-renew in a user profile is to schedule a subscription change to upgrade or downgrade the subscription. What if the user does not want to change the subscription but simply woud prefer to manually approve a renewal? There should be a simple, intuitive way to toggle the auto-renew feature on/off.