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How can I remove permissions for a single user from a specific folder?
Dropbox Plan Business Are you a Team Member or Admin? Admin (but just a business owner...not very tech savvy) Do you have access to the email linked to the account? yes Are there any devices connected to your Dropbox account? All employee laptops are connected to the account and they all have the relevant shared folder stored locally as well as in the cloud. Question or Issue I am an admin on a business account. We have a common folder where all of our client files are stored. I hired a new employee that has a conflict with one of our client matters, and we need to wall them off from that one single file among hundreds, while maintaining access to every other file within that folder. The folders permissions use the group that includes all employees, and this person is a member of that group. What is the easiest way to wall them off from this one sub-folder while maintaining access to the other hundreds of files in this shared folder?
I've accidentally joined a Dropbox team, thinking it was a client sharing a file
Ive been using Dropbox to run my subscription business for 7+ years. Yesterday, I inadvertently clicked on a link thinking it was a shared folder with a client. I have now joined their team, and my acvpunt has merged with theirs. They have ALL my business/tax information and client files. Ive tried to contact them to no avail, I don't think they'd used Dropbox before, and don't really know what they're doing. My account has hundreds of subscriber folders, all linked to specific URLs, so I cant lose my account. I've been a paying customer for years, however support so far has been non-existent, stating that i must contact this non-contactable "admin" for them to restore... potentially DELETE my entire account. I really need my account separated ASAP, my entire business and livelihood depend on it. I can't believe something so catastrophic comes with no warnings! If anyone can please help, I'll be forever in your debt.
Unlinking device and deleting (clicking on trash icon) from list of unlinked devices.
I used Dropbox at a previous job in four different PCs. Once I left that job I remotely unlinked the devices that could access my Dropbox account. Its been now 5 years or so and I can still see the list of unlinked devices with "unkown" remote wipe status or "pending". It has not changed during all these years. I noticed that there is a trash icon next to these unlinked devices. I clicked on one of them and one of those unlinked devices disappeared from the list. See the picture below. *What does this mean? *Could that unlinked device still one day have access to my account? *Is it the same whether I hit the trash icon or not? *Should I hit the trash icon on the remaining devices? Another question: I noticed that the location of these unlinked devices has also changed, the PCs seem to move all over the country. So Dropbox knows their location, but doesnt know if the remote wipeout actually worked. How is this possible? Thank youA user can't verify their email address in order to share files from their account
Dear Support, I have a customer who is experiencing issues accessing the "Shared" folder in Dropbox. He is presented with a prompt that says "Confirm your email" along with a button labeled "Send confirmation email." After clicking the button, he receives an email with a "Verify your email" button. However, when he clicks this button, he is redirected back to the Dropbox homepage, and nothing has changed. If he navigates to the "Shared" section again, the same message, "Confirm your email," appears. Also when he trys to share a Dropbox file as link he is meet by the prompt "You cannot share until you have confirmed your email address." I would appreciate your assistance in resolving this issue.I'm not receiving the password reset email to login to my account.
I have a paid Essentials Dropbox account through July 2025 under an AOL email. Even though I added "no-reply" to my contacts, I have not been able to receive a password reset link in my AOL account. There does not seem to be any way to contact Dropbox by email or phone, and I can't access my files. I don't remember the last time I accessed Dropbox or shared a file, so I can't reset my password that way. Any help would be appreciated. Thank you.
