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We can't open files from a shared folder, as we receive errors
A user has a DropBox shared folder that is used by everyone within an organization. When we try to access, for example, an Excel file from the shared folder in File Explorer, it tries to open in the Excel app but it freezes, never loads, and gives message (Excel is not responding) in which case, we use task manager to force quit Excel. Even during times that it may open (very rarely), it gives us the following error: Error 1: Microsoft Excel cannot access the file '.....'. There are several possible reasons: The file name or path does not exist, The file is being used by another program, The workbook you are trying to save has the same name as a currently open workbook. So far, I have tried: -Uninstall / re-install DropBox app. -Sync status shows as 'All files are up to date' -Restart laptop. -Clear DropBox cache -Turn on Selective Sync -(The files are able to be opened from DropBox Online & if we download the individual files before opening.) We've opened a ticket with DropBox Support for the past month (about 3 tickets opened) but nobody is following up with us regarding this. Any help would be appreciated! -Solved459Views1like9Comments
Commercial use of audio streaming on Dropbox, are there any GDPR requirements?
Hello! I have 2 questions: I sell audiocourses in books and give the users access to the audiofile with a QR Code. After buying the book the user can scan the qr code with his phone and listen to the audios (the audio player directly starts). 1) Is it ok to use dropbox for this function? 2) Is there any data transfer happening from user side, if he access the audio? Does he needs to give permission regarding GDPR? Thank you for your kind support!81Views1like2Comments
My shared link video preview freezes on Chrome, but not Safari.
Hi Dropbox Community, I’m experiencing an issue with video playback on a Dropbox-shared link in Chrome. Here’s what’s happening: When I open the link in Chrome, the video plays but intermittently freezes in the middle. However, when I view the same video link in Safari, it plays smoothly without any interruptions. My internet connection is fast, so I don’t think it’s a connectivity issue. I’ve tried disabling Chrome extensions, clearing my cache, and even adjusting hardware acceleration, but the issue persists in Chrome specifically. here's the format of my link: [removed] Has anyone else encountered this issue with Dropbox videos on Chrome, or is there any recommended solution?219Views1like9Comments
Can I create a link to specific pages of a PDF document?
Greetings! We direct readers to our multipage magazine PDF in Dropbox. We highlight specific articles in our Constant Contact emails and would like to link them directly to specific pages. Of course, now readers can only go to the first page and scroll through the PDF. I noticed a few similar requests in the Community but they seem to be about 2 or more years old. Is there a way to direct viewers to a specific page? I would expect most readers to use standard browsers and phones. Thank you!936Views1like3Comments
MS Word track changes visible in uploaded files
I have edited MS word documents on my computer using Review/track changes. The files are saved with Review/Markup off. When I upload these files to a dropbox folder (shared), they display a track changes/markup view. When I permanently delete these files and try uploading them again, the markup view again appears. How do I upload the files to Dropbox (web, not app) without markup edits displaying, i.e. clean edited copy?5.2KViews1like19Comments