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Only the initial video fragment is shared. What could be the problem?
The video(*.mp4) saved in Dropbox is slightly over 1 hour. However, only the initial video fragment (15 min) is shared. It is true for both the shared file and the shared link. What could be the problem?Solved11KViews0likes4Comments
MS Word track changes visible in uploaded files
I have edited MS word documents on my computer using Review/track changes. The files are saved with Review/Markup off. When I upload these files to a dropbox folder (shared), they display a track changes/markup view. When I permanently delete these files and try uploading them again, the markup view again appears. How do I upload the files to Dropbox (web, not app) without markup edits displaying, i.e. clean edited copy?5.1KViews1like19Comments
IPhone X Videos Shot in High Efficiency (HEIC) Format are Blank with Sound
There are other similar threads about this but I'm starting a new one because this issue is still not fixed and it should be becasue users rely on Dropbox to serve their most precious information - family photos and video 🙂 When backing up the iOS photo library to Camera Uploads any video shot using the High Efficiency (HEIC) format in iOS cannot be played on the web or any HTML5 player. There is sound but no video. If I was to copy the same video from my iPhone directly to my computer the video is able to be played so the issue is during the Camera Uploads process. I have built desktop applications that allow users to browse their entire Dropbox directory, play and share videos and now their libraries (including mine) are full of blank videos. Please resolve this issue.4.6KViews0likes5Comments
Can't open some files after syncing all, please help!
Hello everyone, I am new to Dropbox and currently using the 30 days free trial. I am a windows user and have a shared folder with a mac user, after syncing all the files in the folder, some of them won't open whenever I try to, and would show up as 0 bytes when I check their properties. Anyone knows how to fix this? Thanks a lot 🙂Solved2.6KViews0likes4Comments
Using dropbox as server for website
Good day, We are building a website (www.guerrilla-exhaust.com). And we are using Dropbox as a server for our pictures. Now everything worked perfect for a couple of days, but today all our pictures became invinsible. Example go to producten->auto->Audi->A1-S1 and you can see the little icon telling there used to be pictures, but the site cant find them. I have contacted our website hosting, but they dont have experience with Dropbox so they couldnt help me. They told me that the website couldnt find the HTML which would mean that the dropbox pictures arent public. I have placed all the pictures in a shared folder so they should be public. Can anybody help me with this problem? Thank you in advance, Wouter2.5KViews0likes1Comment
Camera uploads suddenly broken, I can't preview my content when using the Photos view.
Hello community Today my Dropbox camera uploads view was studenly broken. I could see photos that id already moved to other folders and no photos from my camera roll from recent weeks. When I move to the files section and then look in the camera uploads folder in can see them all there but in the photos view is all wrong. I'm using ios and the latest version of the Dropbox app. Interestingly on Android the view is correct. Any Ideas?Solved2.4KViews0likes6Comments
Green checkmark with white background explanation
I have seen the official meaning: "A circle with a green border and a green checkmark means that a file was opened (directly or with a third-party application) and synced," but what does that mean in contrast to: "A solid green circle with a white checkmark means your file is synced and available offline"? If I want a set of files to be both available online and offline, shouldn't that result in a solid green icon? Why are most "A circle with a green border and a green checkmark" and only a couple solid green? I thought maybe it had to do with opening the file on the same device or perhaps opening it on another device, but it made no difference to which files are assigned a solid green background versus white. I'm very confused.1.9KViews0likes4Comments
Video File Conversion ends up with a total loss of audio.
Using the Save As feature, I have a total loss of audio when converting from MOV to a MP4 720P or MP4 360P file (the video conversion looks fine). Any ideas on how to remedy this? The reason for compression is that it's a large file (489MB). I need to reduce to at least a <60MB.1.8KViews0likes11Comments