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122 Topics
How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work. I want to keep my subscription but want to take advantage of this offer I'm entitled to. Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan. I've been paying for Adobe for 30 years and Dropbox for 15 years. Many thanks! https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?promoid=T32PLP96&mv=other&locale=en-AUSolved9KViews7likes63Comments
Deleting files then permanently deleting doesn't free up space!?!
Hi, I've seen others with the same issue. I had promotional space added to my account. I used up quite a lot of this space. When my promotion ran out I was naturally over my quota. I then logged on online using the web interface and deleted live files. This had no effect, the amount of used space is not decreasing regardless of what I delete. I tried to permanently delete them but this also had no effect. I thought that perhaps it was because the data was kept on my sync'd devices, so I disassociated all devices, again this had no effect. I looked in depth at every support article online, nothing provides any insight or resolution beyond what I have tried and had no success with. Now either I buy more space or I can no longer upload to Dropbox. It has been weeks with no difference. I have contacted support but I get automated responses to look at their knowledge base, which I had naturally done before but tried again. No Luck. Please help. As Albert Einstein said, insanity is doing the same thing over and over and expecting a different result.” Dropbox are sending me insane! I have one more option. Delete everything so that there is literally nothing in my Dropbox, but I would imagine given the above that it would make no difference and no one is helping!Solved14KViews3likes11Comments
I can't see my Seagate hard drive Dropbox Backup offer in my account nor an option to cancel it
I've recently purchased a Seagate Hard Drive and it came with a Backup plan offer from Dropbox. I have activated it and I'm backing it up as we speak, although when I go on my subscriptions page, it doesn't show me any information about this offer, it just says I have Dropbox Basic and that I'll be charged 8 Dollars a month. I can't even cancel the subscription after 6 months free offer ends. Any advice on how I can resolve this painlessly? I don't want to cancel the offer, although I don't appreciate not having the option to.143Views2likes3CommentsBe able to gift a subscription or storage to another user.
Bringing this idea back from a few years ago to see if there is more interest now. In time for the holidays, it would be great to have a ‘gift card’ option to purchase extra storage or a pro subscription for family and friends.295Views2likes2Comments
Black Friday deal for Family plan?
I'm on a monthly Family plan with 2TB of storage and was wondering if anyone knew of an upcoming Black Friday/Cyber Monday sale. I'd like to switch to yearly billing, and I know many companies offer larger discounts on yearly plans during BF/CM, so I was thinking this would be a good time to do so if there was going to be a good sale. I see there's a generic discount baked into switching to yearly, but I'd prefer to snag a lower sale price if possible.Solved7.4KViews2likes3Comments
I'm getting warnings showing I'm over my limit and then I realized my 5G from Quicken is missing
I started getting warnings that I was above my 2 GB free account. I should have 7 GB as I have Quicken and previously redeemed an offer for 5 GB Dropbox space. It's been fine for several years but now I see on the main page of the Drop Box website, it shows I only have 2 GB and there are warnings there too that I need to upgrade or it will stop synching. But if I go to the account page, I shows I have 7 GB which is correct. I need to make sure that the synching will not stop. I can't contact a support agent to verify this because it says I can also do that if I have a paid subscription. The bot is no help and the other option is to go the Community so here I am. Please help! Thank you.Solved1.7KViews2likes6Comments
1 year 100gb promotion
Hello, I've got 100GB free with my new Acer computer. The offer says I've got 100GB storage for 1 year. What happens after 1 year if I don't upgrade and I stick with the free 2gb plan?? Will they delete all my storage if I use the 100GB? It's not clear at all and I'm worried to use this offer if I don't upgrade to a pay plan after the 1st year. Thanks!Solved10KViews2likes7CommentsHP Promotion - issues with applying promotion
I purchased a brand new HP laptop and I got a prompt for a 100GB 12 month promotion. I clicked the promotion, logged into my Dropbox account and then got prompted to click the 'Dropbox installer'. That all went well but nothing changed to my account. I waited a full day but I still don't have the 100GB. Any help would be appreciated.Solved246Views1like2CommentsI couldn't redeem the 100GB promotion on my new Acer laptop.
Hello Team, I recently purchased a new Acer laptop and signed in using the drop box icon on the task bar but still i could not avail an storage space of 100 gb as it was displayed and rather got an basic account of 2 gb. Please look into this and get be a solution. Appreciate your help1.1KViews1like12Comments
