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Cannot open a shared folder despite having plenty of space available
I currently have the basic plan. I invited someone to join so I have 3 GB allotted to me. I am currently only using 1.12 GB. This shows in my profile. A friend sent me an important file today, and I am unable to open it. I get an error that says I am out of space and I need to upgrade for $11.99 a month. I saw another post that referred to checking backups and I did verify that I have nothing backed up. I was at 1.3 GB, so I deleted a few photos that were saved. And now I’m down to 1.12 GB. Why am I not able to open this new file? There should be no problem as these are our family Christmas photos. The same person takes them every year, the file size should be about the same as the last five years that are already saved in dropbox. So this file should be nowhere near large enough to use up the remaining amount of storage. I need to access these files so that I can get photos printed for Christmas for family that we’re going to visit. Time is of the essence. Can you please help me??My Basic account shows 2.6 TB “shared files” but I cannot see or leave any shared folder
Hi, My personal Dropbox account ([removed]) shows 2.64 TB used out of 2.5 GB. The storage page says that the space is used by “Shared files (2.6 TB)” but I cannot see any shared folders in my account. I am not part of any team and I cannot find any shared folders under the /sharing or /share pages, or anywhere else in the interface. My own files are only around 190 kB. I also cannot change owner settings or leave any shared folder because nothing is visible. It seems like my account is linked to an old or hidden “legacy shared space” which is not visible in the current interface and cannot be removed by myself. Could a Dropbox Staff member please disconnect this hidden or legacy shared space from my account? This is the only way to restore the correct storage usage. Thank you very much. [personal information removed per the Community's Guidelines]
Whose Dropbox account gets charged for storage space, if we share files with each other?
Dropbox Plan basic Device desktop computer Operating System/Browser (if using the web) windows 11 Dropbox App Version (if using the app) using website Question or Issue If someone puts a folder of photographs out there for me to view, does MY account get charged with the amount of storage taken up by those files, or does the account of the owner who put the files (photos) out there get charged, or both?
I'm being told that I'm out of space, but I'm just a member.
I host a podcast and my co-host uploads his audio tracks to his dropbox account. I was added to that account so I could download his tracks when they were ready but I'm being told inside the app that I'm WAY over on my storage and my account was suspended. I can't access the audio files now but it's not my account. It's theirs. How do I sort this out? I need those files.
I'm out of space. However, the content isn't mine - it is shared.
Dropbox Plan N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Dropbox indicates I'm out of space, but that's only true if you count things shared with me. That user has already paid for the space. Requiring all users to "buy-up" based on shared space feels exploitative - a rent-seeking practice where Dropbox collects payment multiple times for the same stored bytes. Google Drive handles this more fairly by only counting shared files against the original uploader's quota. That approach actually encourages collaboration instead of penalizing it. The current Dropbox model breaks the basic logic of file sharing. One person pays to store a file, shares it with their team/community/family, and suddenly Dropbox is collecting revenue as if they're storing multiple copies. It's double-dipping that turns a collaborative feature into a revenue multiplier. How about another look at this sort of case? Thanks/Rob
A colleague that uploaded a file to my shared folder got a message that their Dropbox is full
Dropbox Plan N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue I have used 3.78 GB of 6.75 GB of my personal account using a Win 11 desktop. A colleague who has share and edit privileges has attempted to upload a 200 KB Word document using a Win 11 laptop and received the following error message. How do we fix this?
Sharing large folder with new user, they can't join it without upgrading their account
I have a family subscription which allows me to use 2TB of storage. I want to share one of my folders with a new user who is not part of my Dropbox Family. The folder is over the 2GB basic limit. The user seemingly cannot join the folder without upgrading their subscription to get more storage. Is there a way to make the folder online only, so that the user isn't using their own storage allocation?
My quota is being occupied by shared folders
Hi everyone, I'm having problems with my dropbox account, the alert tells me that I have exceeded the space limit (12TB) and therefore I have deleted some large files, even though I have deleted them I continue to have the same problem, from what I see most of the space is occupied by shared files but I don't have so many shared files, can anyone help me?I can't access shared folder due to lack of storage space - do I need to upgrade?
I use dropbox occasionally. I have a free account, one I've had for years. This morning I logged in to access some files a friend shared w/me & dropbox will not let me access it unless I upgrade to some "plan". That page is the same page with which I was greeted upon logging in. I'm at about 650 mg of my 2G free account limit. I am not over storage, unless my free account has been somehow restricted/modified. I've tried several times to access the notification to "join folder" from my friend, only to be taken to this prompt:
