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Team admin
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Admin account deleted and re-registered but need to re-join team
I was the admin of my Dropbox Team when my account was mistakenly added to a new team. I have since removed myself from the new team, but in the process my account was deleted. I had to wait 7 days to re-register with the same email address. Now I cannot join my old team because there is no admin on that team to have me join the old team. Please advise!Solved2.4KViews0likes7Comments
Can't access main Admin account for Dropbox as email no longer exists
Hi -Our main admin left the company. We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that email no longer exists and cant be reinstalled. We now have no access to the admin of this Dropbox account and the IT guy has full access as it looks like he's stored the passwords for when he was accessing stuff through Teamviewer - but we need that to stop immediately as other things have gone on We can access the other account linked but they don't have admin permissions, and so our IT guy has full control of this account and not us?! What can we do?? Thanks2KViews0likes15Comments
Can only install with "Run as administrator", possibly causing syncing problems
On Windows 7, my account is the administrator account, yet I could only install dropbox by running the install file 'as administrator' (right-click > Run as Administrator). I received a warning when doing this saying that Dropbox may not work properly but I was forced to ignore it because there was no other way for me to install. When I tried installing normally the install process would just disappear instantly with no error message or explanation. Nothing happened! So now I have it installed and my 'live' folder is not sync'ing to the files on my dropbox account. I suspect this is the problem I was warned about when I had to install 'as Administrator'. Is that likely to be the case? And how in the hell can I install Dropbox normally? I've searched the web and am very surprised not to find a solution to this out there. Surely it can't just be me who's come across this issue.Solved9KViews0likes11Comments
Dropbox unnecessarily prompting users to allow system extension while whitelisted on Mac OS
Starting with macOS 10.13.2, Apple gave MDM administrators the ability to automatically whitelist any desired Kernel Extensions so that the user would not be prompted to allow the extension manually. We do this to our machines in the field and, when enabling Smart Sync, Dropbox does not seem to notice that it's extension is already whitelisted. The user is still prompted to Manually Allow the Dropbox System Extension which they can't do because the extension has already been allowed (the option to manually allow doesn't show up in System Preferences). This puts them in a situation where they can only enable Smart Sync by canceling the Allow System Extension Prompt from Dropbox and clicking that they don't want to use Smart Sync, and then going into the Dropbox app settings and enabling Smart Sync in there. Please fix this so that Dropbox can notice that it's system extension is already approved and not prompt to user to allow it.Solved6.6KViews0likes9CommentsAccidental folder move prevention on Dropbox Business team
Our company uses Dropbox for Business. Currently our folder structure is Lawyers and then under that we have Amy, Brian, Chris, etc (the names of the lawyers). The under each lawyer we have dozens of different subfolders for the different cases. The other day an employee accidentally dragged Chris into Brian and it caused us to be down as thousands of files were moved and then we had to move them back and wait for everything to sync to everyone's computers. I'm wondering if we can limit this kind of damage by moving Amy, Brian, Chris, etc to the top level and then changing the setting Admin console, Settings, Content, Top-level content management from Everyone to Only Admins. Then they wouldn't be able to move Chris to Brian if they're not an admin. They would still be able to work as they are now and edit the subfolders and files, correct?1.3KViews0likes8Comments
How to remove a member from a downgraded team?
Dropbox Plan - Basic (Formerly had Business Standard) Are you a Team Member or Admin? - Admin Do you have access to the email linked to the account? Yes Question or Issue I'm the current Admin for my organization and a previous employee is still on our DropBox account as a "Member." From the Admin Console page, it looks like she has 1+ Gb of storage used in her account. If I "Disconnect" her from our account, will her docs be lost? Does she need to set up a separate account first and then, transfer her files before I disconnect her? Any insight would be helpful. Thank you.Solved175Views0likes6CommentsIs the admin of a team account able to access the contents of all folders?
Hi, I am the bookkeeper of a business. We would like to upgrade Dropbox to Standard and make it more secure. We think the manager should be the admin and a user, and I should be a user. At present, Dropbox and all its folders are accessible to anyone who can access the computer. We would like that to remain the case for some folders, but other folders should be password protected. I have shared one folder with our accountant, which I use to upload information which should remain confidential from the manager. Is the admin able to access the contents of all folders, even if they are not shared with them? Can this be done in Dropbox Standard and if so, how please? Many thanks.94Views0likes3CommentsMy Dropbox account was deleted by a business partner. How can I restore it?
FORMAL COMPLAINT: Unauthorized Transfer of Personal Account to Company Control To: Dropbox Support Team / Data Protection Officer Subject: URGENT - Unauthorized Transfer of Personal Account and Data to Company Control - Legal Action Required Date: 9th September 2025 Personal Account Email: [...] (DropBox Account Personal data on storage : 6.5 GB Company Account: [...] COMPLAINT SUMMARY I am filing this formal complaint regarding the unauthorized attachment and transfer of my personal Dropbox account to a company account, resulting in loss of control over my personal data without proper consent, notification, or legal authorization. The company admin is using my access as a hostage for other unauthorised activities and have disabled the access without notice or intimation to remove personal and private data. INCIDENT DETAILS What Happened: My personal Dropbox account (established prior to 2010) was attached to company account [Hackbook.ai] Control and administrative access of my personal account was transferred to company administrators on accepting the invitation to connect This occurred without clear notification, explicit consent, or adequate warning about data ownership implications I have lost access to personal files, folders, and data that predated any relationship No clear process was provided to separate personal data from company oversight Timeline: May 2025 connected to company account by invitation sent by [...] 8th Sept Account access was disabled Same date customer support was notified for access to be restored LEGAL VIOLATIONS AND RIGHTS INFRINGEMENT 1. DATA PROTECTION VIOLATIONS Under GDPR / CCPA / Local Privacy Laws: Right to Data Ownership: Unauthorized transfer of personal data ownership Lack of Informed Consent: No clear explanation of consequences before account linking Right to Data Portability: Restriction of access to personal data Right to Data Control: Loss of administrative control over personal information 2. CONTRACT LAW VIOLATIONS Breach of Service Agreement: Unilateral modification of account ownership without proper notice Lack of Consideration: Transfer of valuable digital assets without compensation Unconscionable Terms: Inadequate disclosure of ownership transfer implications 3. PROPERTY RIGHTS VIOLATIONS Digital Property Rights: Personal files created before employment constitute personal property Conversion: Unauthorized assumption of control over personal digital assets Unjust Enrichment: Company gaining control over personal data without compensation 4. CONSUMER PROTECTION VIOLATIONS Unfair Business Practices: Inadequate disclosure of account merger consequences Deceptive Practices: Failing to clearly communicate ownership transfer implications Breach of Fiduciary Duty: Platform failing to protect user interests Immediate Legal Rights: Right to Data Access: Full access to all personal files and metadata Right to Data Export: Complete backup of all personal data in portable format Right to Account Separation: Removal of company administrative control over personal data Right to Data Deletion: Removal of personal data from company-controlled systems Legal Remedies that may be exercised as part of this complaint: Data Protection Authority Complaints (GDPR/local privacy regulators) Consumer Protection Agency Complaints Small Claims Court Action for damages and data recovery costs Class Action Participation if similar cases exist Arbitration Claims under Dropbox Terms of Service Breach of Contract Claims for service agreement violations Immediate Actions Required (within 3 business days): Restore Full Access: Return complete administrative control of personal account Data Inventory: Provide complete list of all personal files under company control Separation Process: Implement immediate separation of personal data from company oversight of (swapmesh) folder Access Logs: Provide records of who accessed personal data during company control period Corrective Measures Required (within 7 business days): Data Export: Provide complete, downloadable backup of all personal data Account Restoration: Restore personal account to pre-transfer state without deletion of any data from (swapmesh) folder Privacy Audit: Confirm no personal data remains in company-controlled systems Documentation: Provide written confirmation of data separation completion Compensatory Actions Required: Service Credits: Compensation for loss of access and inconvenience Data Recovery Costs: Reimbursement for any data recovery expenses incurred Privacy Violation Damages: Compensation for privacy rights violation Legal Fee Coverage: Reimbursement for legal consultation costs if required UNAUTHORIZED ACTIONS UNDER TERMS OF SERVICE Based on Dropbox Terms of Service and Privacy Policy: Section : User data ownership rights Section : Consent requirements for account modifications Section : Notification requirements for significant account changes EVIDENCE PRESERVED Screenshots of account status changes Email communications (or lack thereof) regarding account transfer Access logs showing loss of administrative control Documentation of personal files predating company association Records of attempts to resolve issue through standard support channels ESCALATION NOTICE This complaint represents a serious violation of data protection laws and user rights. If not resolved within the timeframes specified above, I will pursue the following escalations: Regulatory Complaints: Filing with relevant data protection authorities Legal Action: Pursuing available legal remedies through appropriate courts Public Disclosure: Reporting incident to consumer advocacy organizations Professional Review: Consulting with privacy law attorneys for additional remedies REQUEST FOR EXECUTIVE REVIEW Given the severity of this data privacy violation, I request immediate escalation to: Dropbox Data Protection Officer Executive Customer Relations Team Legal Compliance Department CONTACT INFORMATION Name: Swapnil [...] Email: [...] Phone: +91 XXXXXXXXX / +973 XXXXXX Preferred Contact Method: [Email/Phone] Best Contact Times: [11 AM to 11PM] - Bahrain Time This unauthorized transfer of personal data represents a serious breach of trust and legal obligation. Personal digital files are valuable assets that warrant the same protection as physical property. I expect immediate, comprehensive resolution that fully restores my rights and control over my personal data. I look forward to your prompt response and corrective action within the specified timeframes. Sincerely, Swapnil [...] [personal details removed per Community Guidelines]155Views0likes7Comments
The team admin could access my private folder when I joined the team
I had a personal Dropbox account for a decade. In the last 2 years, I have been included in a team account. I remember how the system looked skecthy and not reassuring in terms of privacy after joining the team, but I trust dropbox. My home folder had looked "only" shared with myself. Yesterday, my team leader decided to shut down the team account, but I lost all my personal/private files. Then I learned, somehow the team leader could move my files without my permission and put them all to a team member's space. My team member now has full access to my files. What kind of a irresponsibility is this? How could Dropbox, which is in bussiness for more than a decade, allow that? I had my old tax forms, bills, ID scans etc. in there, now someone else can access them? How? My privacy is violated, and how can I trust dropbox ever again?200Views0likes5Comments
