Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Tips and Tricks
108 TopicsCommunity FAQs
Hi everyone, We’ve seen a lot of great questions and recurring issues here in the Dropbox Community, so we’ve pulled together a set of easy-to-follow, solution-focused FAQs to save you time and help you get answers quickly. You can find them all here: Apps and Installations FAQs Create, Upload, and Share FAQs Delete, Edit, and Organize FAQs Dropbox DocSend FAQs Dropbox Sign FAQs Integrations FAQs Plans and Subscriptions FAQs Security and Permissions FAQs Setting and Preferences FAQs Storage Space FAQs View, Download, and Export FAQs Each FAQ includes: A quick step-by-step guide Common causes to watch for Actionable fixes Links to official Help Center articles If your issue isn’t quite the same as what’s covered, feel free to post your own question — we’re here to help! Thanks for being part of the Community!400Views7likes0CommentsHow do you organize design files for a creative project?
Hey everyone! I’ve been working on a creative project inspired by the 7 Brew Menu and I’m using Dropbox to organize all my design assets, mockups, and images. I’m curious how other designers or marketers keep their Dropbox folders structured when working on something like a café or restaurant menu. I want to keep things neat but also easy to share with my client and teammates. Any suggestions or examples of folder setups that work well for you?152Views0likes3CommentsExciting news — we’ve launched the new Sync & Storage Dashboard in the Dropbox desktop app!
This dashboard makes it easier than ever to keep your files organized and your computer running smoothly. With just a click, you can: Get a real-time view of your sync status Quickly spot and resolve any syncing issues Monitor and manage how much disk space your Dropbox files are using Adjust your selective sync and storage preferences To open the dashboard, click the Dropbox icon in your taskbar (Windows) or menu bar (Mac), then select your avatar and choose Sync & storage. We’re excited for you to try it out! Please let us know your thoughts and how we can make it even better!4.1KViews6likes11CommentsCommunity Member of the Month - October 2025
The leaves are turning, the air is crisp, and it’s time to celebrate another shining star in the Dropbox Community! 🍂⭐ Say hello to our October Community Member of the Month… ccjc4sub This month, ccjc4sub stood out for their incredibly detailed and thoughtful response in the discussion about Dropbox icon overlays in File Explorer. Their explanation was so clear and easy to follow that it’s sure to help countless users in the future who come across the same issue. What really makes ccjc4sub a true community champion is their dedication - they didn’t just find a solution; they came back to share that their issue was resolved, ensuring others could benefit from the full story. That’s the kind of generosity and follow-through that keeps our Community thriving! Thank you, ccjc4sub for your time, clarity, and commitment to helping others. You make the Dropbox Community a better, more supportive space for everyone. We’ve got a little surprise for you! Just reply to this message and we’ll make sure your well-earned token of appreciation is on its way 🎁. Think someone else deserves the spotlight next month? Drop their name in the comments below 💬 Want to be our next Community Member of the Month? Get involved, share what you know, start a convo, and spread the love with likes and comments ❤️ You never know... you could be next! 😎31Views2likes0CommentsCommunity Member of the Month - September 2025
Can you believe we’re already in October? Before we dive into cozy Autumn days, it’s time to celebrate another star in the Dropbox Community. ⭐ Say hello to our September Community Member of the Month… calmfrog 👋 This month, calmfrog impressed us with a response that was not only helpful but also a model of clarity and care. Check out this post here about duplicate sync icons. They broke down the issue step by step, making it easy for anyone - whether new to Dropbox or a seasoned user - to follow along if they had the same issue as them ✅ . That kind of thoughtfulness makes the Community a more welcoming, supportive, and valuable space for everyone 🤗 . It’s contributions like calmfrog's that remind us how powerful this Community is when members share knowledge with care. Thank you, calmfrog ! We’ve got a little surprise for you! Just reply to this message and we’ll make sure your well-earned token of appreciation is on its way 🎁🚀. Think someone else deserves the spotlight next month? Drop their name in the comments below 💬 Want to be our next Community Member of the Month? Get involved, share what you know, start a convo, and spread the love with likes and comments ❤️ You never know... you could be next! 😎64Views0likes1CommentHey Creatives! How Do You Make the Most of Dropbox?
Hey Dropbox Community, I wanted to share a delightful story that really highlights the creative ways people use Dropbox in their everyday lives, and it’s all about a business called Pound Cake Makeup💄. Imagine turning your passion into a thriving business, all while juggling the chaos of life. That’s exactly what the founder of Pound Cake Makeup, Camille Bell, did. Using Dropbox, she keeps her business organized - from managing product photos to sharing marketing materials and collaborating with her team, all seamlessly and from anywhere 🌍. It’s a perfect example of how Dropbox is a tool that empowers creativity and entrepreneurship 💡, no matter the size of your venture. Read more about Camille’s Dropbox Story here. What really struck me about this story is how technology can be a game-changer for small businesses and creatives. It’s not just about storage - it’s about connection, flexibility, and making sure your ideas and hard work can flow smoothly, even when life gets hectic. I’d love to hear from you all: 💬 How has Dropbox helped you bring your creative projects or side hustles to life? 💡 What unexpected ways have you found to use Dropbox that made your work or personal life easier? ✨ If you could add one feature to Dropbox to better support your creative or business needs, what would it be? Let’s get the conversation going and inspire each other with the many ways Dropbox can support our passions and projects 🎨🚀. Looking forward to hearing your stories and ideas.229Views2likes0CommentsCommunity Member of the Month - July 2025
We blinked and July was over! 🎉 But before we get too far into August, it’s time to celebrate someone who’s been making waves in the Dropbox Community. 🌟 Say hello to our Community Member of the Month for July … Shelladmin 👋 This month, Shelladmin stood out in a big way. As only a new member, they’ve set the bar high with their thoughtful and clear use of our brand new thread templates (you may have seen them when you are going to post something within our Help section). ✨ Their super helpful thread How can I see every folder in my Dropbox account in my macOS Finder? really grabbed our attention. Not only did they break down a tricky issue with clarity and care, but I know this thread will for sure help a bunch of future users tackle the same challenge with confidence. 💡📂 Thank you, Shelladmin! 😁 We’ve got a little surprise for you! Just reply to this message and we’ll make sure your well-earned token of appreciation is on its way 🎁🚀. Think someone else deserves the spotlight next month? Drop their name in the comments below 💬 Want to be our next Community Member of the Month? Get involved, share what you know, start a convo, and spread the love with likes and comments ❤️ You never know... you could be next! 😎91Views0likes0CommentsCommunity Member of the Month - June 2025
We’re halfway through 2025 (how did that happen?!), and it's the perfect time to shine a spotlight on someone who's been absolutely rocking it in the Dropbox Community 🎉 Say hello to our Community Member of the Month for June... DoctorBashir 🤩👏! Since joining us two years ago, DoctorBashir has been a friendly, knowledgeable, and all-around awesome presence in the Community. With 18 posts and 3 accepted solutions under their belt, they’ve been quietly (and consistently!) helping others and spreading good vibes. June, however, was a standout month. From sharing crystal-clear tips to troubleshoot pesky problems, to offering invaluable advice - DoctorBashir has been on fire 🔥. One of their most helpful contributions was a super insightful post on stopping the Dropbox folder from opening on startup. Not only did they break down the fix in simple steps, but they also added thoughtful feedback that helps make Dropbox even better💡. Their passion for Dropbox and helping others really shone through and that’s exactly why they’re our star of the month 🌟 Thank you, DoctorBashir, for being such a rockstar in the Dropbox Community! Your time, wisdom, and kindness truly make a difference 🙏 🎁 We’ve got a little surprise for you! Just reply to this message and we’ll make sure your well-earned token of appreciation is on its way 🚀 Think someone else deserves the spotlight next month? Drop their name in the comments below 💬 Want to be our next Community Member of the Month? Get involved, share what you know, start a convo, and spread the love with likes and comments ❤️ You never know... you could be next! 🎯119Views0likes0CommentsGet the best out of your Dropbox account at work as a Team Member or Admin. 👩💻
If you use Dropbox for business we want to make sure you get the most out of your plan. Whether you’re a team member or a team admin, knowing what your role lets you do (and what doesn’t) can save you a ton of time and headaches. First things first, are you a Team Member or an Admin? If you’re not sure whether you’re a team member or an admin, here is how to find out: Sign in at dropbox.com using your work email. Click your avatar (Profile pic or initials) in the top-right hand corner. Select Admin Console from the dropdown Note: If you see the Admin Console option, you have admin access; if you don’t, you are a team member. If you are an admin, you may have specific admin rights (like managing users, security or billing). To check this: In the admin console go to members Find your name and check the admin role column To understand what each role includes check it out here As a Team Member: What You Can and Can’t Do Depending on your team set-up, you might see or be able to do slightly more or less than what is listed here. Don’t worry, it’s not personal, it just means the admin sorted things to keep everything running as smooth as possible. If in doubt give your admin or team lead a nudge. What you can do: Access your Dropbox from anywhere - web, desktop app, or mobile app. Upload, rename, and organise files and folders. Share files or folders with others, set view/edit permissions. Use team folders if you’ve been granted access. Comment on files an keep track of any updates. Scan and upload documents using the mobile app. Enable camera uploads on mobile for automatic photo backup. What you can’t do: Add or remove users from the team. Change admin settings or view activity reports. Restructure team folders unless given explicit permissions. More guidance is available here in the Dropbox Team Member Learning Guide. As an Admin: What You Can and Can’t Do Just a heads-up – not all admins have the same powers! What you can do will depend on the specific admin role you've been given. What you can do (depending on your admin role): Invite or remove team members. Assign admin roles to other users. Create and manage team folders, control folder-level permissions. Set security policies – such as two-factor authentication device approvals. Monitor team activity through logs and reports. Manage billing and subscription details (if you're the Billing Admin). What you can’t do: View every file by default – Admins don’t have automatic access to user content unless it’s shared with them or in shared/team folders. Act outside your assigned role – For example, a Reporting Admin can’t manage billing or user permissions unless given that access. Need Admin Access? If you believe you should have admin permissions (e.g. to manage users, oversee content, or configure settings), you’ll need to speak to an existing admin on your team. To find out who the admins are: Go to to the admin console (if you can see it) Click Members Look under the Admin role column, This shows who holds admin rights and what type they have If you do not have access to the admin console: As a regular team member on a Dropbox Business/Teams account, you generally cannot directly see a list of admins from your own account interface. The ability to view admin roles is typically restricted to those with admin privileges who can access the Admin Console. To know who your admins are, you can: Ask your team or IT department: They can tell you who the admins are. Look for admin communications: Sometimes, admins send out team-wide messages or manage shared folders, and their names may be visible in those contexts. Check for admin labels: In some cases, when viewing shared folders or team spaces, you might see labels or notes indicating who manages them, which could hint at admin roles. Hint: Look back in your emails and see who invited you to the team - they will be a Team Admin. To wrap things up, knowing the difference between team members and admins in Dropbox can really help everyone work better together. When you understand your role and what you can do, it makes collaborating and sharing resources a breeze.309Views2likes4CommentsHow I Use Dropbox as a Community Manager 👩💻
Hi everyone, it’s Theresa here, and I’m sure you’ve seen me bopping around the Community. I am one of the Community Managers here at Dropbox, and I’d love to share how I use Dropbox on a daily basis. Now, I’m not just saying this… I have relied on Dropbox long before I worked here, but more about that later. Here are some of the ways I use Dropbox to do my job. One of my favourite tools is, of course, Dropbox Paper. It’s amazing for pulling together documents in real time. Whether I’m creating content or helping choose our Community Member of the Month, it’s truly one of the best tools for collaboration. I can easily invite teammates to jump in, edit, and leave comments directly in the document. My favourite feature has to be the ability to tag and create new documents right within the one I’m working on. As a creative, ideas can come to me suddenly - and just as quickly disappear. By simply typing “+” and adding my idea, a new document link is created instantly, so I can capture the thought and return to flesh it out later. The built-in Dropbox Screenshot tool is an absolute lifesaver for sharing visuals. I use it all the time to grab screenshots of Community feedback, social media buzz, or highlights from recent events. It adds a real spark to my reports and presentations, making it much easier for everyone to see the impact of what we’re doing. And because I share them straight from Dropbox, there’s no messing about with endless email threads or bulky attachments. Setting it up is so so easy: just head to your Dropbox preferences, go to the Backups tab, and tick the option to “Save screenshots to your Dropbox.” From then on, every time you press Command + Shift + 4 (or Print Screen on Windows), your screenshot will be saved and ready to share in seconds. Outside of work, I'm a musician. I have been using Dropbox to keep my music projects organised for so many years, it is second nature. So, I am based in Ireland, but the rest of my band are over in the Netherlands, so having a shared space where we can all work together is a massive help. I keep a folder for each song with everything we need - lyrics, demo recordings, MIDI files, staging images, and notes on the music. It means we’re all on the same page, even from different countries. By the time we get to rehearsals, we’ve already done most of the groundwork, so we can hit the ground running. The fact that we can leave comments directly on files by opening a file in Dropbox and clicking the speech bubble icon is an amazing way to keep the conversation, give feedback, or suggest changes in the one place rather than going back in forth in emails/messages. (Handy when the group chat is mostly GIFs and Memes). I hope this inspires others on using Dropbox in their work life (and also their outside work life). It for sure relieves some stress to keep that life/work balance in check.121Views0likes0Comments