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billing

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Discount offer for moving to 1password - how can I claim it?
I would like to avail the offer by moving to 1password. I already have subscription. How can I get the advantage of this? I have 1apssword subscription. How can I get the discount offered through dropbox?
vusheth
2 days ago Place Plans and Subscriptions
78Views
0likes
10Comments
I switched to an annual Plus plan, but I'm still back on Basic. How is this possible?
Recently switched to Plus Annual, but something messed up, and now I am back on Basic, but with Annual fee gone. I was on Plus, paying monthly. Switched to Annual, but now get the Unable to upgrade message. I never logged into the Dropbox with another account. Paid via apple store. Billing Management page is empty now. I have Order ID, Receipt and screenshots from apple device, ready to share privately. Would like to keep the Plus subscription. Please assist.
user07382
2 days ago Place Plans and Subscriptions
24Views
0likes
3Comments
Managing your Dropbox subscription
The time may come when you want to change your Dropbox subscription and whether you need more or less from Dropbox, we want to make sure that you have all the information you need to do just that. Need more space? Why not move to a plan with more storage? If you’re changing plans because you need more space, you can check out the plan types here, but to give you a quick summary of space: Basic plan: 2 GB of space Plus plan: 2 TB of space Family plan: Shared 2 TB of space (up to 6 users) Professional plan: 3 TB of space If you’re maxing out the space in your account, you could try some space saving tips here, or it could be time to upgrade your dropbox account. Learn more about the plan that suits you best and make your choice. What happens when I cancel my Dropbox subscription or trial? So, you’ve decided to leave… we’ll try not to take it personally 😢 All joking aside, here are some of know when you decide to cancel your Dropbox subscription. Well, the first thing is that this doesn’t actually have to be goodbye, your account will downgrade to a Dropbox Basic account at the end of your billing cycle or trial. So that means; You’ll still have access to all of your files and folders Dropbox keeps deleted versions of your files for 30 days, in case you change your mind If you’re over your downgraded storage quota, Dropbox will stop syncing your files Changing your Dropbox plan to Basic is not the same as deleting your Dropbox account. Canceling or downgrading a Dropbox subscription Depending on how you subscribed to Dropbox, there are different ways to change or cancel your subscription. If you subscribed on mobile - you will need to unsubscribe on mobile too, through iTunes or Google Play, depending on your device type. Learn how to cancel a Dropbox subscription purchased on your computer. How to cancel a Dropbox subscription or trial on an iPhone or iPad On your iPhone or iPad, tap Settings and then your name. Tap Subscriptions (about midway through the screen) and find Dropbox in the list. Tap Cancel Subscription or Cancel Trial and confirm. Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. How to cancel a Dropbox subscription or trial on Android If you purchased Dropbox from an Android device, you can cancel a Dropbox subscription or free trial by following these steps: Open the Dropbox mobile app and head to the Account tab in the bottom right corner. Tap Manage your subscription and then How to cancel. Tap Cancel plan at the bottom of the screen. This will take you to your subscription in Google Play. Tap Cancel subscription. You’ll receive an email to your Google account to confirm your cancellation, and your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. Cancel an individual Dropbox plan on desktop If you manage your Dropbox plan on desktop then here are some easy steps to follow to cancel your subscription on desktop. Follow the steps below, and you can update your plan to match your needs. Sign in to dropbox.com. Click your avatar (profile picture or initials) in the top-right corner. Click Settings. Click Plan. Click Cancel plan at the bottom of the page. Note: If you don’t see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you’ll need to cancel your plan from the app store on your device. Select a reason for canceling. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled. So, there you have it. Whether you want to change the features you have access to, or the amount of space you need, you can manage your Dropbox account to fit your needs. If you have any questions about managing your plan, drop them in the comments below and we can get you answers!
Amy
2 days ago Place Dropbox Tips & Tricks
12KViews
1like
2Comments
My payment failed and now there's nothing in my account.
I had a plusplan but the payment failed and now there's nothing in my account. If I pay again, do I get my files back? I need that guaranteed before I pay - how can I find out?
Solved
AnnicaP
3 days ago Place Plans and Subscriptions
78Views
0likes
14Comments
I need our invoices automatically emailed each month to someone who doesn't have a Dropbox account.
Can you please add the ability to set up an automatic email of our monthly invoice to our book keeper. Also, the book keeper is not a member in our Dropbox, as they don't need to be. They just need the invoice emailed to them - that's it. This is my second time requesting this feature. The first time you just closed my request without providing an answer or solution. This is terrible customer service IMO. This request has also been submitted by other DB members - I've seen the threads asking for this and the response from DB that their requests will be closed - terrible! I DON'T WANT TO DOWNLOAD MY INVOICE!!!! I want my invoices to be automatically emailed to my book keeper each month. I (like many) am extremely swamped with work and I don't have time to login and download invoices for my book keeper every month. This is an extremely inefficient workflow and it requires me to be a middle man. How long does the DB community have to wait for such a feature to be deployed? Please do not reply with instruction on how to download my invoice - I know how to do it because I am FORCED to do it every month.
linda marciniak
5 days ago Place Plans and Subscriptions
205Views
4likes
2Comments
For the past 12 months, I've been paying for what I thought was the Plus storage
n/a
JERRYINUK
6 days ago Place Plans and Subscriptions
36Views
0likes
2Comments
I need to cancel a subscription for an account I can no longer access
I need to cancel my subscription as my dropbox was tied to an email address from an old employer. I can't get assistance from anything online with dropbox. I am just directed to have a password reset and directed to that origiaonl email account, which I no longer have access to. I have tried several tickets with dropbox, but they close the ticket because they think they have resolved my issue I've paid every year over the past number of years over $100 a year. I can't access the benefit of my account because I can't log in to my dropbox with that email. I can't get dropbox to switch to my Gmail and I can't find assistance. I did find the website to mail a cancellation request, which I'll put in the mail today but holy cow, Mail? to cancel???? wow. disapointed with my customer service experience trying to switch my account over to an email I have access to. any assistance is appreciated as I mail the 1950's paper letter asking to cancel my account. PayPal ID [removed] Email for account: [removed per the Dropbox Community Guidelines] (I do not have access to this) as I do not work there anymore. my bad for not using my gmail originally.
josephallen
6 days ago Place Plans and Subscriptions
32Views
0likes
2Comments
How can I apply the discount for 3 free months of Plus to my upgrade?
I am using a macbook pro (OS Monterey - 12.7.5 I am looking into upgrading my from my free acount to dropbox plus. Dropbox offers 3 months free off the monthly subsciption (£7.99) when paid annually. However the amount to be paid is £95.88 (= 12 x £7.99). How can I redeem the offer? My account has been suspended for generating too much traffic so I need to resolve this quickly.
Myze27
9 days ago Place Plans and Subscriptions
46Views
0likes
2Comments
I wonder if I have more than one account?
Device Asus VivoBook17 Operating System/Browser (if using the web) Windows 10 Home/Chrome I wonder if I have 2 Dropbox accounts? I have a basic account that says I have run out of storage and I need to update it. Yet I have a summary of card purchase that shows I paid for Dropbox Plus (11/9/25 to 11/9/26) dated 11/9/25. I also have a credit card statement that shows I paid $119.88 on 11/9/25. Can someone straighten out this mess? Thanks for your help!
Jaffboy1773
9 days ago Place Plans and Subscriptions
18Views
0likes
1Comment
My Dropbox Professional free trial hasn't begun?
Dropbox Plan Professional Payment Method Credit card How did you upgrade? Directly through the Dropbox website Question or Issue Hi, I purchased a Professional plan, entered my card details to receive the 30 day free trial. Shortly after purchasing I cancelled the plan, however I was expecting my trial to last until the end of the cycle (30 days) but it still says I have a basic plan. In my inbox, the only relevant emails I received from Dropbox were to: 1 Verify my email, and 2: Dropbox professional trial cancelled. I didnt receive am email upon account creation (not sure if thats usually the case) and I didnt receive a confirmation email upon Trial beginning, only after cancellation. Billing info on my account shows the Card used when starting the trial. Im also unable to start a new trial as it says my account is ineligible. Just wondering if anyone has had a similar experience or if there's any solution available. I havent been charged but Im pretty sure I should still be listed as having a professional trial, despite cancelling on the day of beginning the free trial as listed on the billing articles. Thank you,
Joeyandy
9 days ago Place Plans and Subscriptions
59Views
0likes
5Comments