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What’s included in my Dropbox plan? Plus edition
If you use Dropbox there are a ton of amazing features available to you, but different plans have different features so we want to make sure you know exactly what you have access to! This time, we’re going to focus on Dropbox Plus accounts - so listen up if you’re a Plus user. Here is a list of the features available to Plus users, that I’m sure most people are already aware of, or using regularly already, but it never hurts to be reminded! 2 TB (2,000 GB) of storage space. Shared folders and links - learn the ins and outs of links here. Dropbox Paper - this is a big one, so here’s a refresher on that. Anywhere access Integrated desktop experience Best-in-class sync technology Mobile offline folders Camera upload Send up to 2 GB per Transfer File requests Web previews and comments Viewer info Remote device wipe File recovery and version history - 30-day history Dropbox Rewind - 30-day history Full text search Plus button Web previews and comments Integrated cloud content 256-bit AES and SSL/TLS encryption So those are the ones you likely already know, but there are some new and exciting features for Dropbox Plus users this year as well, and now’s your chance to learn all about them. Dropbox Family The Dropbox Family plan has 2 TB of storage space that can be shared by up to 6 members, even grandparents or kids away at college. With Dropbox Family, you and your family can securely organize and share content, like photos, videos, and important documents. Dropbox Passwords: Dropbox Passwords lets you seamlessly sign in to websites and apps by storing your passwords. The Passwords app remembers your usernames and passwords on all your devices—so you don’t have to. Dropbox Vault: Dropbox Vault helps you secure and organize your most sensitive information in the cloud. Vault is a PIN-protected folder in your Dropbox account that you can access any time and on any device. There’s even more new features, including Computer Backup, Hellosign and the App Centre so you can get more details here. Support: If you need help with your Plus account, you have access to priority email support, the Help Centre, and of course the Dropbox Community is always here to help.
Amy
6 years ago Place Dropbox Tips & Tricks
38KViews
3likes
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How to fix being stuck on Indexing forever loop of death on multi million file DBs after db crash
Ok so I've used Dropbox for almost as long as its existed and recently due to frustration with the never finishing indexing bug I was forced to find out why this kept happening so I could prevent it. Bear with me on this long post but trust me its worth it, what I found was mind blowing and game changing. So our business Dropbox is more than 9 million files strong, I've noticed REALISTICALLY any machine handling over 2 million will just enter an indexing loop at some point from which it will never recover, after its happened 5 times in the last week I was pissed enough to that I decided I was going to find out why this is happening, I know I'm pushing the limits but we've had machines with 2.5m files running fine for years, why some work fine and some don't was a mystery, one I was determined to find out. When you add stuff to your Dropbox, Dropbox has to index it so it can know what to do with it. If you add "too much stuff" (copying 200,000 files of small size in one go, coders know what I'm talking about) or do it "too fast" (changing access permissions on 1.5 million files located within Dropbox in one go in less than 5 minutes) on a computer with too many files (1-2+m) this causes Dropbox to start indexing them all at once causing the system to slow to a crawl however if you don't let Dropbox finish before doing something else (like adding more files or using the computer for other tasks) or someone else adds a bunch of files on another machine its almost for sure going to cause Dropbox to crash and restart during this process (it happens quite frequently), this crashing and restarting triggers a full reindexing of the ENTIRE database, ALL files, and since the machine is already trying to download or upload some of the new files while trying to reindex the current millions of files, doing both at once overtaxes it, which causes it to crash, and were back to square one with the infinite indexing crash loop. This kept happening to us all the time, the only solution was to unlink and relink the Dropbox account so all pending changes were lost, we got a bunch of conflicted copies and spent days sorting out the mess. So I figured I needed to see what was going on with Dropbox, what it was doing when it was "indexing" to find out what was causing the crashes. So after looking for a while I found using Microsoft's sysinternals process monitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) configured in a certain way allowed me to look at EXACTLY what dropbox was doing and I found out all I just told you and another very important piece of info. (if you want to see how awesome it looks in action check out THIS video:) When you click PAUSE FILE SYNCING you would think Dropbox pauses and ceases all operations, but you are wrong!, it pauses all incoming and outgoing transfers but any INDEXING tasks keep going! This is an absolute game changer! now if I see a machine that says "Indexing" for a long time, I turn on the process monitor, hit pause on the file syncing and watch as the machine does the indexing at super high speed (5-10 times faster than doing it while downloading), it usually finishes doing the full file reindexing in a couple of minutes once its done I can hit back resume and keep going, I've never had the app crash while doing this "offline" or "paused" indexing, thus avoiding the inevitable crash, and reindex loop. I have been successful in recovering 4 machines from the indexing loop of death using this method, where before I was screwed and had to eat the duplicate files and cleanup for a week and a TON of annoyed users in the office. Basically if your machine is taking too long indexing or is stuck indexing after a crash just hit "pause for 1 hour" and forget about it, it will still be working on the indexing in the background, and when it restarts it should have finished the re-index avoiding a crash when trying to download/upload the new files. Id wish Dropbox would have told us this, I never expected it to keep indexing while paused, I assumed pause was PAUSE, as in, cease all operations, it would have saved me so many headaches. All they need to do now is let us have a "log viewer" or something so we can tell when its done doing its thing and we can hit resume, also show us, even when in pause, when its indexing and when its not, so when its done we know we can restart it safely, or the better yet, set it to where if Dropbox has to index a large volume of files (say over 100), it will automatically pause all other disk operations until the indexing is complete, then restart the downloads, trying to do both does not work, i know you want it to but it just doesn't, and just causes the whole thing to explode non stop in a loop of death, maybe enable this on a setting somewhere? or auto enable it on machines with over 500k files? something has to be able to be done. TLDR: If your Dropbox is stuck indexing, hit pause 30 mins, and let it do its thing until its done, it will keep on doing it even when paused, you wont know if its doing anything or working unless you use procmon, but its working, and try avoid using the hard drive or the machine until its done, (usually less than 30 mins), and your indexing/crashing problem will be fixed. Message to Dropbox: Dear Dropbox, Please give us a way to view this info without having to resort to third party programs, this way we can help auto troubleshoot our Dropbox issues and take a lot of load off your customer service guys. Something like: Enabling a setting somewhere saying "activate/enable troubleshoot/server mode" or something that allows us to turn on an always shown (ALWAYS, NOT ONLY WHEN MOUSE OVER, BUT ALWAYS!!!) 3 tab little window, containing: Indexing files. (with a current list of the exact files being indexed and their speed (x files per sec)/paths) Downloading Files.(with a current list of the exact files being downloaded and their speed/paths) Uploading Files (with a current list of the exact files being uploaded and their speed/paths) There's another issue with slow uploads due to Dropbox connections stuck in a "stagnant state" (force closing the TCP socket connection using netmon restarts the download/upload and speed goes back up again) but that's another problem for another time. I hope this was helpful to some other sysadmin and sorry for the long message but it needed explaining.
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XionicFire
4 years ago Place Dropbox Tips & Tricks
36KViews
14likes
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How Connie, a member of the Community, uses Dropbox
We love hearing how you, the Community members use Dropbox. Everyone has their own favorite features and little hacks, so we want to share some with you! Up first, we have Connie (ConF2_0), a long time Dropbox Plus customer, member of the Dropbox Community, and avid Vault user. Connie sat down with Gavin, a member of our Dropbox team, and told him all about how she uses Dropbox and why she loves Vault. I am Connie and I currently live in Germany. I've lived here for two years now. I've been a speech language pathologist for more than 30 years and that's what brought me to Dropbox, actually. I worked in a school setting for years and I frequently needed to be able to take work home. I needed a way to do this without having to carry stuff and make copies. I could email my spreadsheets, and reports and things, but I kept thinking “I don't know, emailing doesn't really make me comfortable - it's supposed to be really secure, but I'm not sure." I honestly cannot remember how I stumbled on Dropbox but I thought, “Oh, this is perfect!”, so I set up my account and I've been a user ever since. I was able to start writing my notes and reports at school, and then put them in Dropbox and finish them up when I got home. I could work on my spreadsheets and lesson materials at home and have them back at school waiting for me the next day. My only concern was that as a health care provider, you need to be able to ensure security and privacy. Before Vault, I was using a third party app to encrypt my school files. I thought “there's got to be another way, Dropbox has got to be able to do this”. That third party app was sometimes cumbersome and I'd lock myself out of files. Now, it's so easy - anything that I need to have protected gets uploaded to the Vault - done. No extra passwords to remember, no extra copying and/or downloading! Thanks Connie! We love to hear stories like this and how we can make Dropbox better for all of you. How do you use Dropbox? Tell us in the comments below! Share your tips, tricks, the features you love and how you make the most of Dropbox, whether it’s at home, at work or at school!
Amy
5 years ago Place Dropbox Tips & Tricks
10KViews
8likes
4Comments
How to free up space with online and offline file options
Storing and saving your files is important, and making sure your files are available where you need them can help with that. So, let’s figure out if you need to have your files available online or offline. Why should I make my Dropbox files available offline? Whatever device you’re using with Dropbox, whether it’s a computer, tablet, or phone, you can make your files and folders available offline. This is similar to downloading your files, except it also keeps them in Dropbox. This way, your files are saved offline on your device as well as online in your Dropbox account. So, whether you’re on the move, or you have wifi that drops, you can make your files available offline and keep on working. While you’re offline, changes made to your offline files won’t “sync”. This means that the changes you make offline won’t sync between your offline device and everywhere else you access your files in Dropbox. Once you are back online, Dropbox will sync the changes you made to your offline files everywhere you access them in Dropbox. How do I make files available offline? The short version of it is, within your Dropbox folder in File Explorer (Windows) or Finder (Mac), find the file you’re looking for and right-click on it, and then simply choose Make available offline. Easy! For more info, you can head over here. What are Dropbox online-only files? As the name suggests, these files are available only when you’re online. Since this frees up space on your computer or your hard drive, it is the perfect option if your laptop is at capacity, but you still want to access your files. If you set a file or folder to online-only, you’ll still see the file or folder in the Dropbox folder on your computer, but it’s just a placeholder. You can only open it if you’re connected to internet. Dropbox removes it from your computer’s hard drive, so that it only takes up space in your Dropbox account online. How to make a file or folder online-only: To set a file or folder to online-only manually: Open File Explorer (Windows) or Finder (Mac). Open the Dropbox folder. Right-click the file or folder you’d like to set to online-only. Under Quick Actions, click Make online-only. If you’d like to save your file or folder back to your computer’s hard drive, repeat this step and click Make available offline. So, now you know the difference between online-only and offline files and when each one might suit better. So, why not look at your files and folders and see if you can free up some space? Do you separate your files depending on where and when you need them?
Amy
6 years ago Place Dropbox Tips & Tricks
8.8KViews
3likes
1Comment
Learn all about camera uploads with Dropbox
Creating memories is so important, and backing those memories up is just as important! It might not be as exciting to store your photos as it is to create those memories, but it means that you can look back on your photos and relive those moments for years to come. Well, we’re here to make sure you know all about camera uploads so you never lose a photo again! How do I back up my mobile photos? What is camera uploads? Camera uploads is an optional feature that automatically uploads photos from your mobile device to Dropbox. Once you enable camera uploads, your photos will upload to the Camera Uploads folder in your Dropbox account. You can move them wherever you want from that folder once they’re safely uploaded too 😀 How to back up your photos with camera uploads To back up directly from your mobile device, you can do so by tapping in to the Dropbox app, tap ‘settings’ or ‘account’ and there you will see the camera uploads option. Tap that and follow the next step which will be either allow or upload. And hey presto your photos are uploaded to you Dropbox account. If you want to back up all of your photos while on desktop, you simply have to plug a camera, or your mobile device, into a computer with the Dropbox desktop app installed. You’ll see a prompt asking if you’d like to enable camera uploads for that device. Once you accept, that device will automatically upload your camera roll each time the device is plugged in to that computer. iOS updates Any Apple fan knows that HEIC photo files can be a hassle, so now, for new camera uploads users, the setting to transcode HEIC to JPG will be on by default. For existing camera upload users, you will need to manually turn that on. Don’t want to back up your entire camera roll? Go to “Upload from” in Settings and select which albums you want automatically backed up to Dropbox. If you only want to upload your ‘Favorites’ for example, simply toggle on your “Favorites” album. Background uploading Want an even easier way to back up your photos on an apple device? It’s simple, just enable background uploading. Background uploading allows Dropbox to upload photos even when the Dropbox app is closed. Why aren’t my photos backing up? If you notice that your photos aren’t uploading at a certain point, make sure you have the most recent version of the Dropbox app installed. It’s also worth noting that camera uploads won’t work if your mobile device battery is too low. If you’re still having upload issues, check out this troubleshooting guide. Gone are the days of losing or breaking a phone and worrying about whether the photos can be recovered. Now you can look back on all of your photos, whether they’re selfies, that one wild festival, family memories or even just avocado toast. Do you organise your photos in a specific way or leave them all in one big folder?
Amy
5 years ago Place Dropbox Tips & Tricks
7.4KViews
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Understanding A, B, C, and D Drives: What They Mean and How They’re Used
Hey there, it's Theresa here 👋. You might see me around the Community, popping into different threads and joining conversations and I often notice users looking for the best ways to manage their storage effectively 🚀. By default, Dropbox saves files on your computer’s internal drive, typically the C: drive 👨‍💻. But sometimes, you need a little extra space, and the D: drive can be a great alternative. It helps free up valuable room on your primary drive while still giving you seamless access to your important files. If you want to learn more about setting up Dropbox on an external drive, check out this guide. But what about those other drives? The ones labeled A: and B:? Why don’t modern computers use them? And what exactly does the C: drive do? Let’s take a nostalgic and practical dive into the world of drive letters and what they mean in computing 💻. A: and B: Drives Ah, the A: and B: drives - ancient relics of computing! Back in the day, these drives were the VIP section for floppy disks, the original storage superheroes of the 80s and 90s. For those lucky enough to have never experienced floppy disks, let me explain: they were small, portable, and could hold a whopping 1.44 MB to 2.88 MB of data. That’s right, an entire three documents …if you were lucky 💾. Modern computers no longer come with A: or B: drives, as the floppy disk has been banished to the land of obsolete tech alongside VHS tapes and Blockbuster memberships 📼. However, those letters are still reserved for these iconic disks, almost like a tribute to the O.G’s of storage - here, computers have to pay their respects to the ancestors too. C: Drive The C: drive is the most important and commonly used drive in a computer system. It is typically the main hard drive (HDD) or solid-state drive (SSD) that contains the operating system (like Windows), applications, and most of your files 💻. In modern Windows systems, the C: drive is like your default "everything" space. It’s where the system stores its most prized possessions, from system files to personal documents to that folder full of memes you forgot about. Installing Dropbox on your C: drive is a great way to store your cloud files locally on your computer while keeping them synced across all your devices. So, think of the C: drive as the top drawer of your desk: it holds all the stuff you need every day, the stuff you’ll probably need soon, and the stuff you just threw in there to deal with later. Keep it clean…or don’t - but either way, the C: drive is where it all goes down 👩‍💻. D: Drive The D: drive is the unsung hero stepping in when you need a little extra space. It’s like the spare room in your house, or that second closet where you shove everything when company’s coming over 🙊. The D: drive is typically assigned to secondary storage devices. This could be a second hard drive, an optical drive (AKA CD/DVD drives ..remember those?), or even a partition on the same physical hard drive as the C: drive. And let’s not forget its role as the go-to for removable storage like USB flash drives or external hard drives. (Hint: Set up Dropbox on you D: Drive for those "I’ll definitely organise this later" files) 👨‍💻. So, whether you're optimizing storage, decluttering your digital space, or just taking a trip down memory lane, it’s always good to know what’s going on behind the scenes 😉. And hey, if you ever need help managing your files, you know where to find me 👩‍💻. I’ll be around the Community, diving into conversations and helping out wherever I can. Got any storage tricks, you or even fun computer nostalgia to share 💾💿📼? Drop them in the comments.. I’d love to hear them!
Theresa
10 months ago Place Dropbox Tips & Tricks
6.3KViews
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Dropbox Smart Sync Icons Missing on Windows 10 - SOLVED
After spending almost an entire week with Dropbox tech support, uninstalling, re-installing, cleaning registries, running command scripts, MULTIPLE TIMES... We were getting nowhere. So, I did some serious research on the web looking for ways to locate and fix Windows Right-Click "Context Menus". I found a utility called ShellExView by Nirsoft. Which pointed to another page ( fix-slow-right-click-crashes-shell-extensions ) with some more explanation on how to use it. Apparently, the problem was that, for some strange reason, as you can see in the screenshot below, the Dropbox “ContextMenuHandler Class” was marked as “Disabled”. I simply did a Right-Clickover it, and selected to “Enable selected items”. Then re-started Explorer using ShellExView's Ctrl+E option to restart the Windows shell. Please NOTE... Restarting the Explorer shell is an essential step. This should NOT be skipped. And… VOILA!!! After a few seconds... ALL of the Dropbox Context Menu items magically now appear!!! For FOLDERS, it shows like this: And for FILES, it looks like this: Hope this helps! All the best, Jacob
JacobRusso
4 years ago Place Dropbox Tips & Tricks
5.6KViews
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MacOS, high CPU usage by open directory, symlinks in Dropbox
Hi, I just wanted to share how I solved this high-CPU-usage problem. The short story is: delete all your symbolic links from under the Dropbox folder. Long story: I'm on macOS High Sierra and I found that a system process ("daemon") called "opendirectoryd" keeps using 50--100% of CPU all the time as long as the computer is up. I don't know exactly when this started, but it started recently, say a few weeks. I searched the Net and found a lot of discussions about the daemon using a lot of CPU time. Apparently there are so many different causes. Some of the discussions pointed to Dropbox. I indeed found that Dropbox is the cause: when I pause syncing, the daemon's CPU use immediately drops well below 1% and as soon as I resume Dropbox syncing, the daemon's CPU use shots up and stays there forever. But all the Dropbox-related answers say that you should delete dead symbolic links. I did delete the few dead symbolic links I had in my Dropbox folder but the problem persisted. Then I came across this document in the Dropbox help: https://www.dropbox.com/help/desktop-web/high-cpu-usage which says that Dropbox uses a lot of CPU time to hand symbolic links (dead or not). Although I didn't want to do that, I bit the bullet and deleted all my symbolic links under the Dropbox folder and moved the files and folders from my main directory to Dropbox. Now, the opendirectoryd daemon stays calm.
ryofurue
8 years ago Place Dropbox Tips & Tricks
5.4KViews
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SOLUTION: Print Screen Button opens Snipping Tool (or Snip & Sketch) instead of saving to Dropbox
I initially was going to post to ask for help, but I finally got this figured out!! First of all, Dropbox has a feature to save screenshots automatically. Go to preferences and then Backup and you should find a setting to "share screenshots to dropbox". Now the problem/solution: So, I have a new Lenovo laptop running windows 10. I noticed that instead of saving screenshots to Dropbox when I press the "print screen" button on my keyboard that it would open Snip & Sketch software. I tried uninstalling that software and now it just opens Snipping Tool instead. For the life of me I couldn't figure out how to simply save a screenshot into Dropbox . I tried restarting, reinstalling. I tried all the different variations of taking a screenshot, such as Windows Key + PrtSc etc etc. I tried removing Snipping Tool with registry edit but couldn't find it. I turned off the setting “Print Screen Shortcut” in the “Easy of Access Keyboard” settings which SHOULD have done the trick but did NOT. It even says I need to restart which I did, and it still didn't work. Then I read online you can take screenshots with WINDOWS KEY + VOLUME DOWN And I got the beautiful notification "A SCREENSHOT WAS ADDED TO DROPBOX" WOOHOO! Problem Solved!! For some reason, that command now behaves like the old print screen button used to. (You might need to also find your “ease of access keyboard settings” and turn off the setting “Print Screen Shortcut” which I did prior to discovering this awkward solution, so if this didn’t work for you, try turning that setting off and trying again) I hope this helps someone out there. It took me 2 hours to figure this out.
urbanform
5 years ago Place Dropbox Tips & Tricks
5.1KViews
4likes
3Comments
A "portable" Dropbox
Hello. I'm not sure if this has been done before, or if this is the place to post. I've put together a "portable" Dropbox called CrispyBox (link to the GitHub project). I've been using it for a few weeks, works pretty well. Wonder what people think (or if this has been done).
DevelopmentAPCP
8 years ago Place Dropbox Tips & Tricks
4.8KViews
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