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How can I cancel my subscription and get a refund for it?
Hi I am Jenn, I could not turn off the subscription and did not get to check my email to read the reminder in time. I have stopped using Dropbox near to a year, I still have files in my Dropbox but I'm not using the service at all for a long time (no uploading/download). Last year the subscription accidentally went through, I tried convince myself to try to use. But it is quite a hassle to use Dropbox as whenever I log in, it always prompting me to upgrade the plan! I have signed up but it keep prompt me to sign up something. I tried to close or stop the auto subscription but I could not find the way to do so. I was charged again on the annual fee of Basic Plus on my credit card on 23/7/24, which I realized only I read my text message from the bank. I am not using Dropbox or any kind of drive right now as my company offered shared drive. Appreciate if anyone can assist me on this subscription & refund. I am not going to use Dropbox anymore, and stop all subscription and delete my account. For a service I am not using at all, I was eventually charged twice on auto payment from my credit card. I wish someone could help me on the recent billing, thank you & appreciate it. Card type: VISA ending on [...] Receipt ID: [removed per Community Guidelines] Transaction ID: [removed per Community Guidelines] Billing: USD214.92 Thank you!
I'm trying to cancel a Plus plan, but all I see is a Dropbox Basic account.
I am helping my mom with cancelling a number of recurring subscriptions and the most difficult one has been this drop box account. I keep cycling through how to cancel a dropbox account trial/account but nothing is working. There is no billing history in the account and the subscriptions page says she is on dropbox basic online. she is charged via card and gets an annual email with the last email saying: "our subscription will renew on August 24, 2025, and youâll be charged $130.01 on that date and again each year, until you cancel. If youâd like to cancel your subscription, access your account settings You may also contact support at any time." but when I click the apps it send me on a goose chase. HOW CAN I CANCEL? Dropbox Plan Dropbox Plus account Payment Method Card How did you upgrade? I believe she did directly through the Dropbox website Question or Issue I want to cancel immediately. See screenshots below:
How can I downgrade your plan to the Dropbox Plus account with 1TB of space?
Dropbox Plan: Plus Payment Method: Card How did you upgrade? Dropbox Website Question or Issue Dropbox Plus 2TB Acct: How do I downgrade to the standard Plus 1TB account? I added 1TB 3 yrs ago, but I never need more than 150Gb. Easy to upgrade, or cancel, but I have found no Downgrade option.
Erroneous charge despite paused subscription
Dropbox Plan Basic (downgraded from Teams) Payment Method PayPal How did you upgrade? Didn't. Question or Issue I paused my Teams subscription in October (don't want to pay $600 for 3 licenses when I only need one - way to rip off solo medical providers, Dropbox). Today, I had a charge through my PayPal account for $199. Why was this charged when I paused my subscription and currently only have Basic through my personal account? I cannot enter info through the billing info request form since it requires credit card info (see: Paypal), and of course it's impossible to talk to a real person since I downgraded.
