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dropbox business

83 Topics

User can't belong to multiple teams
I tried to add a team member for dropbox business, but I get the message that she cannot join bc she is part of another team. She works on both projects, and I need her to have access to these files. Why can't someone be part of multiple teams?
Solved
Amy M.24
10 years ago Place Security and Permissions
12KViews
5likes
10Comments
Received an email about locked state and that my account would be deleted, but I have a free account
Hi I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted permanently. We have been using the free basic version for years and never had this mentioned before. I clicked the locked state link taking me to “What is locked state for teams?” help centre page. It gives me two article options – “If you click on this link and see a page that says, You’re about to cancel Dropbox for teams and disband the [Team name] team, the information in this article doesn’t apply to your team and you should read this article instead. If you see a page that says, Choose what to do with team files and accounts, then the information in this article applies to your team.” When I click on this link, I get this error message - So I don’t know if – You’re about to cancel Dropbox for teams and disband the [Team name] team; or Choose what to do with team files and accounts I then click read this article instead, which opens another tab with the “What is locked state for teams?” help centre page. The article says if my team is in a locked state, which the email says it is, that I wouldn’t be able to create or upload new files and folders, and that I wouldn’t be able to edit them. However, I can upload and edit, so is my team in a locked state? The article also says that if my team is in a locked state, I will know because I’ll see red notification banners at the top of the page on dropbox.com. As you can see from the screenshot of our dropbox page, there are no red banners. So, is my team in a locked state? How have you determined our account is in a locked state?
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JC2444
1 year ago Place Security and Permissions
4.4KViews
2likes
8Comments
6 digit code not received! Unable to login
I have several clients. Each of them has its own Dropbox Business Standard account. Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit code we never receive in our mailboxes. Of course, I checked Inbox and Spam folders, but nothing was there. This happens from time to time, it's really annoying. Now one of my clients needs to renew and was about to access the admin console to check renew dates, prices, etc and I cannot login. Already open a ticket in https://www.dropbox.com/support but support is slow. Suggestions?
Alexis G.1
2 years ago Place Security and Permissions
3.4KViews
2likes
18Comments
Hiding unshared Team folders from non-member Team members
I'm setting up a new Team Folder. Previously, users only saw the folders that they had access to. Now, all folders are listed. Those that they don't have permission to see are showing up with a Folder/Building/- symbol indicating that they don't have permission to see what's in those folders. I don't want unshared folders to be visible to everyone. Some of these folders are top-level company members only. I know this has been addressed in the past and at that time the only workaround was to set up all of the folders in your Personal Team Member folder. I am really hoping that there has been a change in the parameters since this post was made and resolved. https://www.dropboxforum.com/t5/Security-and-Permissions/Creating-locked-folders-that-are-invisible-to-rest-of-your-team/td-p/269177 This option seems like it would be an essential option everyone needs. Does one really need everyone on the team to know that there's a folder for Company Payroll or Payroll Review? or even as basic as Accounting? In my experience, people only want to see in the folders that they know the name of but yet don't have access to. I'm doing a Dropbox cutover this weekend and just discovered this issue. Any help would be greatly appreciated!!!!! The worst case is that I set them all up under my personal folder now and move them out if I find out that there's a better resolution out there. Thanks, community!!!
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WVU90SAM
3 years ago Place Security and Permissions
5.6KViews
2likes
18Comments
My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!
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LauraLOTC
3 years ago Place Security and Permissions
8.9KViews
2likes
36Comments
GDPR - server location
We are considering purchasing a team account standard. Does this account guarantee the server location in the EU - or even better in Germany? We need to know this because of the GDPR.
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fh1
7 years ago Place Security and Permissions
24KViews
2likes
20Comments
I've accidentally joined a Dropbox team, thinking it was a client sharing a file
Ive been using Dropbox to run my subscription business for 7+ years. Yesterday, I inadvertently clicked on a link thinking it was a shared folder with a client. I have now joined their team, and my acvpunt has merged with theirs. They have ALL my business/tax information and client files. Ive tried to contact them to no avail, I don't think they'd used Dropbox before, and don't really know what they're doing. My account has hundreds of subscriber folders, all linked to specific URLs, so I cant lose my account. I've been a paying customer for years, however support so far has been non-existent, stating that i must contact this non-contactable "admin" for them to restore... potentially DELETE my entire account. I really need my account separated ASAP, my entire business and livelihood depend on it. I can't believe something so catastrophic comes with no warnings! If anyone can please help, I'll be forever in your debt.
Benebrius
2 months ago Place Security and Permissions
97Views
1like
1Comment
I see a "This message cannot be found" error when trying to access my post.
Device (Macbook PRO M4) Operating System/Browser (if using the web) (Sequoia 15.2) Question or Issue Hi. Dear Dropbox support team. I posted this message 4 hours ago in search for a help but a post was deleted for no reason. Why? My problem is - I registered in Dropbox with my corporate account using my company’s domain name. Then I received an email invitation from colleagues to join the company team. However, when I try to join, I see an error message and cannot proceed. Why is this happening and what should I do? My plan is still free, and I cannot upload files to the corporate folder. Wondering why. Please help.
ilia9898870
5 months ago Place Security and Permissions
76Views
1like
1Comment
I'm a Dropbox team member; How can I make myself an admin?
Hello there, The person that created our Dropbox is no longer interested in being the "Owner" and will not help on passing the torch. I am a user and on the Board for the Not-For-Profit that utilizes the account. I need to remove him and make the society the owner. Help please!!
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SPoirier
1 year ago Place Security and Permissions
1.4KViews
1like
9Comments
Apr 20 2024 Team Folder / Personal Folder Update is affecting my workflow
RE https://help.dropbox.com/plans/upcoming-business-team-changes#beforechecklist This has created a HUGE NIGHTMARE!!! Have called into support and created several tickets to this but doesn't seem there's any urgency or response from the 'escalation team' 1. As an ADMIN I cannot see or manage ALL of the folders and files in our Dropbox account because of the Team and Personal Folders - So now I can't see what data is being duplicated and increasing our storage. 2. As an ADMIN I cannot move data from a Team Folder. Also cannot COPY data out of a Team Folder, can only move or copy into another Team Folder 3. Paths and mappings have been ruined to our local data and Synology NAS devices using Cloud Sync. - Now this requires us choking our bandwidth for days/weeks so that we can restore our local data.
PFSE
1 year ago Place Security and Permissions
3.1KViews
1like
8Comments