6 digit code not received! Unable to login

Hi Alexis G.1, thanks for messaging the Community.

Have they added no-reply@dropbox.com to their contacts list, in order to ensure that email goes through?

Is it possible that their business domains have blocked emails from the following Dropbox domains?

This will help me to assist further!

All Dropbox domains are whitelisted. This is not the issue. This is a very well know issue in Dropbox happening for quite some time now. 

The same happened 2 months ago with one client and 7 months ago with another client.

Some configuration is missing in the account so the code is never sent as expected. I don't know why this adjustment are done in the Dropbox side because no one else have admin access, only me.

This has happened to me 2 times this year (different clients), same issue and Support fixes it in a minute. Support told me email was disabled in Dropbox. They fix it really quickly. 

The mailbox is fine and Dropbox just doesn't send the emails with the codes. I'm trying to determine a pattern here and I believe this configuration issue happens when we have many months without login. I only login as admin when we want to renew or check something in admin console. 

In summary. I try to access, email and password is fine, but the code is never received. 

Thanks for the info. I'd recommend continuing with the support team for them to investigate this matter in more detail on their end.

Thanks.

The problem is a ticket is opened but there is no follow-up at all. I sent the email hours ago, no response yet.

I just have the ticket number 22747831

I really don't understand why the technical support in Dropbox is so poor, especially considering it's a Business account. I've been unable to access my account for hours now, and there doesn't seem to be any real help available to resolve this issue.

Thanks, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

Dear Dropbox

I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.

I've added no-reply@dropbox.com to my contacts.

I've checked my spam folder. 

I've verified my address is correct.

I have also verified that the email address can receive mails from other sources.

I can also send you an email from that address if need be. I just need an address to send it to 🙂

I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.

I have full access to my Dropbox account on my desktop and on the webpage.

Edit: Oh and I have just received my Dropbox community sign up email without a problem. My 6 digit code, no luck.

Please help me 🙂

Kind regards Daniel 🙂

Hey rubinen, welcome to our Community! 

I'd be happy to send you an email, in order for us to have a closer look into this. Would that be okay? 

Let me know! 

Dear Megan

Yes please. Please send me an email. I would love to get this solved 🙂

I have now received emails from:

Dropbox (Dropbox Support) <support@dropbox.zendesk.com>

and

Dropbox Community <community@dropboxforum.com>

without a problem.

🙂

Daniel

Hi rubinen, I've sent you an email, please could you reply to it when you get a chance.