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Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
3 years ago

6 digit code not received! Unable to login

I have several clients. Each of them has its own Dropbox Business Standard account.   Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit cod...
account access
dropbox business
security
Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
3 years ago

Thanks.

 

The problem is a ticket is opened but there is no follow-up at all. I sent the email hours ago, no response yet.

 

I just have the ticket number 22747831

 

I really don't understand why the technical support in Dropbox is so poor, especially considering it's a Business account. I've been unable to access my account for hours now, and there doesn't seem to be any real help available to resolve this issue.

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

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