We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Select multiple documents in Drobox Sign "your documents" list for bulk actions (deleting, etc.)
In the "your documents" section of Drobox Sign, users have the options to send reminders for unsigned documents, download, share, delete, etc. However, we can only do this on each individual document. What I'd like to suggest is the option to select multiple documents (maybe even a "select all" for the current filter) to allow bulk actions. I'm picturing something like most email clients have for emails: either checkboxes or shift-clicking, then "mark all as read" and "delete all", etc. In particular, I have at least 19 pages of documents (15 per page) dating back as far as 2021 that I no longer need. I'd love to delete them all, not only due to the clutter I see but I'm sure they take up some amount of storage on Dropbox's servers. However, asking me to manually delete each document individually is just unrealistic when it takes several seconds to click the "more options" three dots, click delete, confirm the popup, and wait for the page to reload. It'd probably take me the better part of a day, even assuming I didn't have other work to attend to. It would also be helpful if the "your documents" section had more filtering options than just document status and search terms. Filtering by date and by template used would be a good start. I'd also like to recommend giving the user some means of categorizing the documents in the "your documents" section, rather than just placing everything in a very, very long list. Either folders we can place documents in, or a tag system, or both.
HEIC File Format not accepted for uploads to Dropbox Sign
I’m very aware you don’t support HEIC file types and we are VERY surprised you don’t as ALL iPhones take pictures with that format now - by default. So, when we send someone a DropBoxSign document that requires them to take a picture of their ID and attach that to the document it rejects their image. Most people don’t have capability to change a photo they take on their phone from HEIC to PDF format. Most people don’t know how technically. So, my question is WHEN will you be adding the HEIC as a support file type to upload? Your system is outdated by not allowing this new file type to be used and forcing people to use PDF or older non efficient formats like .jpeg. When will you get up to date with your system? We won’t be able to continue to use your system if you don’t update it to allow HEIC files as its causing too much stress for our teams when we send out documents that ALL require them to take a picture of their ID using their phone.
Dropbox Sign emails not being sent
And once again! I'm trying to send docs for esign but ONLY the cc emails are sent but NOT to the actual signers! After looking at community forum since that is the ONLY thing available shows that this exact same issue has been a problem for more than 3 years and still they do NOTHING to fix it! HIGH triple digits in price for the plan for our business and THIS is what I have to resort to for community help since Dropbox customer service refuses to make themselves available until NINE in the morning! WHY ARE MY EMAILS NOT GETTING SENT TO MY SIGNERS?! Any Jane or John Does to help answer this since Dropbox needs their beauty sleep? I have a deadline and need to figure out how to get my emails to send properly. boss has looked all over his email account and the address is 100% correct. Cannot believe they charge so much for a service they refuse to fix or make themselves properly available to HELP fix and forcing me to chat with other users instead of a dropbox employee! This is flat-out ridiculous and a total rip off.
I deleted a pending signature document in Dropbox Sign and I want to recover it
Device (Lenovo Ideapad 1) Operating System/Browser (if using the web) (Windows 11) Question or Issue I have a pending signature document in dropbox sign but I have deleted it. I want it to be recovered however, I can't see any files in the "deleted for everyone" section in dropbox sign. I also checked the "deleted files" in dropbox and there's no file in it. Please help me to recover this document in the dropbox sign.When I send a file for a signature via Dropbox Sign, I get logged off the Dropbox site
I upload contracts to a dbox folder, then click send for signature. After it sends I land on the Dbox docu sign site. When I try to go back to my regular dbox site, I'm logged out (even though I click remember me on the login page). I go to log back in and get an error saying there is a problem to check the status site. I have to go to my history and find a recent link to a folder to get back into my dbox. Sometimes I have to send multiple contracts a day and this is just gets annoying. What can I do to stop this form happening? I use the most recent firefox web browser to do this. on a dell inspiron 16
