We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Cannot login to dropbox at all on my paid account
This information is not required, but it makes it easier for our Community members and support team to help you. Device: Lenovo T16 Operating System/Browser: Windows - All browsers: Chrome, Edge and Firefox Dropbox Plan: Plus Question or Issue When I enter my .edu email and password (which are correct) the screen just simply doesn't move. Initially I was getting an email to enter a 6 digit verification code but there was nowhere on the screen to enter it regardless of the browser or incognito window and I have no extensions etc. that may be blocking a screen. Eventually it stopped the 6 digit code and not asks for these long laborious captchas, which I have gone through about 7/8 times on three different browsers. I finish the captcha and it says "Congratulations you verified you are human" then depending on the browser the screen either just remains on the login screen or sends a yellow sticker saying the captcha wasn't verified correctly (which it was). Completely at a loss how to login to the web version because I have to recover something from the trash. This free account that I am using to post the issue (since I can't login on my paid one) is logging in just fine, as are a couple of my other free accounts with gmail domains. My paid account is an .edu domain.
I can't change my Dropbox email address to a new one, because it's taken, even though it's not.
I want to change my account to a new email, and it says "This email address is already taken". Then I logged out my account, tried to sign in using the new email, and it asks me sign up an account. It seems the new email is not taken, can you help me to investigate the problem? Shall I put my email here? ThanksI can't update my Dropbox email address to a Gmail address - Error 500 on opening link
I am currently trying to link my Dropbox account to my Google Account. In order for this to work, my Dropbox Account needs to be configured with my GMail address, otherwise the accounts won't be linked. However, whenever I try to update my email address and click the link that arrives in my GMail mailbox, I'll see the same error 500 screen: Does anyone have an idea what I could be doing wrong? I noticed that Google is altering the link when I click it. Instead of opening https://www.dropbox.com/l/[...] the tab will be opened as https://www.google.com/url?q=https://www.dropbox.com/l/[...] Thanks in advance for any help!
"Send Feedback" is broken
When I click "Send Feedback" in the Dropbox menubar icon, in order to file a bug report, the app makes my web browser open: Group: Dropbox for macOS | The Dropbox Community which redirects immediately to: Group: Dropbox for macOS | The Dropbox Community which then gives me this error: Dropbox v189.3.8308 macOS 13.6.2 (Ventura, ARM)
