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ntwareqa's avatar
ntwareqa
New member | Level 2
2 months ago

I can't update my Dropbox email address to a Gmail address - Error 500 on opening link

I am currently trying to link my Dropbox account to my Google Account.

In order for this to work, my Dropbox Account needs to be configured with my GMail address, otherwise the accounts won't be linked.

However, whenever I try to update my email address and click the link that arrives in my GMail mailbox, I'll see the same error 500 screen:


Does anyone have an idea what I could be doing wrong? I noticed that Google is altering the link when I click it.
Instead of opening https://www.dropbox.com/l/[...] the tab will be opened as https://www.google.com/url?q=https://www.dropbox.com/l/[...]

Thanks in advance for any help!

8 Replies

  • ntwareqa's avatar
    ntwareqa
    New member | Level 2

    I could also capture some of the response headers that might help you to trace down one of my failed requests on the GET /verifyemail interface

    X-Dropbox-Trace-Id: 01669d1796864aeda9e049f89fa6132a
    X-Dropbox-Request-Id: 01669d1796864aeda9e049f89fa6132a


    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi ntwareqa, thanks for bringing this to our attention.

      Are you directly changing the Dropbox email address on this page when you log in to your account?

      Could you try switching browsers to see if this helps?

      This will help me to assist further!

      • ntwareqa's avatar
        ntwareqa
        New member | Level 2

        Hi Jay,

        Yes I tried it via the page, it currently looks like this:

        I tried on different browsers already, but it didn't help unfortunately.

        Thanks for checking!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Could you try copying an pasting the link you get in your email instead of clicking it directly to see if this helps?

      • ntwareqa's avatar
        ntwareqa
        New member | Level 2

        I also tried that already, when testing with a different browser

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