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Forum Discussion
I can't update my Dropbox email address to a Gmail address - Error 500 on opening link
I am currently trying to link my Dropbox account to my Google Account.
In order for this to work, my Dropbox Account needs to be configured with my GMail address, otherwise the accounts won't be linked.
However, whenever I try to update my email address and click the link that arrives in my GMail mailbox, I'll see the same error 500 screen:
Does anyone have an idea what I could be doing wrong? I noticed that Google is altering the link when I click it.
Instead of opening https://www.dropbox.com/l/[...] the tab will be opened as https://www.google.com/url?q=https://www.dropbox.com/l/[...]
Thanks in advance for any help!
8 Replies
I could also capture some of the response headers that might help you to trace down one of my failed requests on the GET /verifyemail interface
X-Dropbox-Trace-Id: 01669d1796864aeda9e049f89fa6132a
X-Dropbox-Request-Id: 01669d1796864aeda9e049f89fa6132a-Please ignore-
Hi Jay,
Yes I tried it via the page, it currently looks like this:I tried on different browsers already, but it didn't help unfortunately.
Thanks for checking!- Jay
Dropbox Community Moderator
Could you try copying an pasting the link you get in your email instead of clicking it directly to see if this helps?
I also tried that already, when testing with a different browser
- Jay
Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to enter the current email for your Dropbox account, not the Gmail address, assuming you can access it. I've reached out to the support team now. Thank you for your help!
