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203 Topics
Why do videos uploaded to Dropbox from iPhone X only play audio on a desktop?
All videos from iPhone X have sound but the video image is missing when downloaded to my PC running Windows 10. The videos were shot on multiple video apps with the same result. The result is the same for automatically synced videos (Camera Uploads Folder) or uploaded manually with the ios app. The videos appear to play normally within the Dropbox web app but when downloaded to my PC the problem occurs. I have an iPhone 6s connected to the same Dropbox account and the videos are normal.Solved99KViews0likes4Comments
Why is my download speed slow?
Hi, I don't understand why I'm having such a big problem downloading a movie from my Dropbox file onto my MacbookPro laptop. The file is only 1.2GB, I'm connected to my router with an ethernet cable, with a fibre-optic connection of 50/50Mbps uncapped and unthrottled. I've tried many times already, but the download is either ridiculously slow or stops altogether. I'm on Dropbox Pro, I have plenty space on my laptop hard drive, and I'm not doing anything else on the laptop at the same time. Am i doing this incorrectly or what? Help help please!Solved96KViews17likes23Comments
"There was an error downloading your file" when trying to download using the browser.
Hi, I am having issues downloading a folder in Dropbox. It comes up with the error "there was an error downloading your file". It doesn't seem to matter what computer/browser/internet I use. Does anyone have any ideas?Solved65KViews4likes5Comments
Can I delete files on Mac that are uploaded to Dropbox and not lose them?
I am trying to find a solution/alternative for my storage on my Macbook Pro. Basically, I want to upload certain folders from my Mac that contain large files (i.e. video) to Dropbox and then be able to delete them on my Mac so space is saved. iCloud allows me to upload, but if I delete them on my Mac, they will disappear on iCloud. It sounds as if I can do this with Dropbox and not lose the files. However, is this true? Bonus: Is there a way to automatically sync some folders to Dropbox but no others. What I am trying to ultimately do is: 1) Move all files on my Mac to Dropbox automatically 2) Be able to manually delete files from my 'Video' folder on the Mac yet still have them stay put in Dropbox 3) Be able to download those deleted files when I need them My Mac is out of space and trying desperately to find a solution!Solved62KViews1like8CommentsDropbox options missing in right-click menu on Windows
Hi guys, today, probably after downloading and installing latest stable release a Dropbox, the context menu disappeared from Windows Explorer. Dropbox version: 183.4.7058 Windows 10 version: 22H2 OS build 19045.3448 Unfortunately I am not sure, what version was installed prior to update. Any ideas to solve this? Was reading older posts of same issue and not sure how to proceed? Downgrade to older stable and disable updates for a while? Thanks PetrSolved47KViews5likes86Comments
Why are the videos I upload to my Dropbox account playing sound but no picture?
I have never had this problem before and it is very frustrating. I have a ton of concert videos that I took on my Iphone. They upload to dropbox. From there I copy them to my PC and create folders to save them. I have done this for years. But now when I do it all I get is a music note and sound. The videos are not there. I have not changed anything. Why is this happening??? Please helpSolved46KViews0likes10CommentsSync icons missing in the Dropbox folder in Finder
I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had this issue before. The files are showing up as synced in the taskbar and online and across devices, but there are no green check icons in Finder. Published solutions to this problem (uninstall / reinstall Dropbox; restart computer; force-quit Finder; check that OneDrive or other overlay programs are not running) have not worked for me. Help?? Programs running are Google Chrome and Microsoft Word. MacOS Monterey 12.3.1 / Dropbox v147.4.4800. I have the Basic plan.Solved32KViews4likes65Comments
