We’re Still Here to Help (Even Over the Holidays!) - find out more here.
upgrades
449 TopicsBasic Extra Promo $1.99 is this 50 GB + current free storage?
I am being offered this $1.99 Basic Extra plan. I already have 9GB of free bonus storage from referrals and other bonuses. Will this be 50GB + 9GB (my existing free plan)? I tried to check out but it shows I am already using 8.8GB of 50GB?2.8KViews0likes1CommentI really need a yearly billing cycle, not monthly. How do I do this?
Hi, I'd like to change my billing cycle from monthly to yearly. I don't want to pay $13 a month, I'd like to pay whatever the yearly fee is please. I'm on Dropbox Plus. I really need a yearly billing cycle, not monthly. How do I do this? Thanks,Solved8.2KViews0likes12CommentsDropbox paid plans are way too expensive, hoping for a change.
Hi there, I've been a Dropbox user more or less from the very beginning and I regret to say that the paid plans are way too expensive for an average user (or a family for that matter): 2 TB for 120,- € per year for a PLUS plan - honestly... I'm pretty much sure that you will get many more paid users if the price plans were more reasonable. Furthermore, Dropbox sends out messages informing that they have "new possibilities" and by the end of the day, it's the same expensive "special offer" as always. Hopefully, this will change. Kind regards, Peter4.8KViews6likes5CommentsWhat's the difference between a Family plan and a Professional plan?
I can’t find the differences between the family vs professional plan. I currently have the professional plan but want my wife to be able to upload her pictures to her own “Camera Backup_wife” folder and I believe that is not doable unless I’m mistaken? I read that a family plan would allow her to do this but I can’t find a comparison of the plans and so I’m wondering if I would loss features switching from Professional to Family? Will I still have large file transfers? And unlimited devices?Solved7.2KViews0likes3CommentsHow can I redeem a 50% off offer I got on the Dropbox Plus plan?
Hi there, I was going to upgrade to the Dropbox Plus plan on my mobile app and was given an option for 50% off on opting for the annual plan. However I went on my desktop to opt into this as I needed to download a few pictures/videos but now it's not offering the 50% if I pay for it annually. Is there a discount code I can utilize?Solved15KViews0likes3CommentsWarning! Dropbox Plus “Free Trial”
I was nearing my Dropbox storage limit. I had an increased storage size in my basic account due to many referrals to friends and companies I worked for over many years and taking tutorials in the past. I was offered a “free trial” to Dropbox Plus, with seemingly no option to refuse it. I used the (what I thought of as temporary) time and extra capacity, to do housekeeping in my account and move off a lot of photographs to other storage. With a few days of the so-called trial left to run, I looked for ways to cancel it and return to my former plan. I discovered to my horror that if you do not take up the paid upgrade (at 120 a year), Dropbox does NOT restore your former Dropbox storage limit but drops you to its current basic plan of 2 GB. So, having removed several hundred photos and videos, I now find myself around double the limit with no means of restoring functionality to Dropbox other than by removing more than half the remaining files, negating any purpose in having an account at all. Dropbox was the first and simplest cloud storage/sync solution. It has always worked flawlessly for me. That’s why I have recommended to employers, work colleagues, friend and families for decades. However, this action, a “free” offer, which cannot actually be refused, along with a penalty for not completing an expensive upgrade, that you are not warned of in advance - will drive me away and encourage my contacts to also. It is blatant misrepresentation at best, potential fraud in reality. Be VERY careful to check your storage capacity and current use! Do NOT proceed with the “free” upgrade unless you are prepared to pay. You cannot go back!2.8KViews0likes2CommentsWhich plan is more advanced/better? Dropbox Professional vs Essentials plans
Hi! I'm getting confused about the Professional vs the Essentials plan. On the Dropbox site it says for either plan that it's more advanced than the other. That couldn't possibly be true? It seems both are priced at 199 USD per year. So which one is actually better and is one fully contained in the other? https://help.dropbox.com/plans/dropbox-professional https://help.dropbox.com/plans/dropbox-essentials Thanks in advance for your feedback. -T.1.9KViews0likes7CommentsHow can I migrate an entire Dropbox folder from one computer to another on Mac OS?
Device Macbook Pro 2025 Operating System/Browser (if using the web) macOS 13.7.8 and macOS 26.2 Dropbox App Version (if using the app) 238.4.6075 Syncing Status Up to date Question or Issue I currently have about 450 GB of files sync'ed in my Dropbox folder on my Macbook Pro. I have purchased a new Macbook Pro and want to know what is the easiest way to migrate my Dropbox folder to the new laptop. I have seen instructions from 3 years ago that say that I can copy them to the new laptop (via external hard drive for example or perhaps macOS's Migration Assistant) and then let it reindex. I want to know if this is still the best method. I really want to avoid having to re-download AND re-index 450GB of data.54Views0likes3CommentsI switched to an annual Plus plan, but I'm still back on Basic. How is this possible?
Recently switched to Plus Annual, but something messed up, and now I am back on Basic, but with Annual fee gone. I was on Plus, paying monthly. Switched to Annual, but now get the Unable to upgrade message. I never logged into the Dropbox with another account. Paid via apple store. Billing Management page is empty now. I have Order ID, Receipt and screenshots from apple device, ready to share privately. Would like to keep the Plus subscription. Please assist.53Views0likes3Comments