Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Upgrading from the Dropbox Plus to the Dropbox Family plan
I currently have a Plus plan and would like to upgrade to Family to merge mine and my spouse's plans. I am billed on my credit card directly by Dropbox for the current plan. When either of us visits the Upgrade page, all we see are Plus (our current plans), Professional, and Standard. Neither of us was a part of a team previously. (How would we check that?) What can I do to find/reveal the Family Plan option? Thanks!
Account upgraded last night, but upgrade not visible yet
Hello, I upgraded my Dropbox account last night and the payment was processed successfully. However, the upgraded plan is still not reflected in my account, and the additional features/storage have not been applied. I have already tried logging out and back in, as well as refreshing the account page, but the issue persists. Could someone please advise on the next steps? Also, how long does it typically take for an upgrade to become active? Thank you in advance for your assistance.
