Your workflow is unique 👨💻 - tell us how you use Dropbox here.
After upgrade to Dropbox Teams, I have 2 Dropbox accounts or at least 2 Dropbox folders.
Dropbox Plan Dropbox Business upgraded to Dropbox Teams Device Dell XPS 16 Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 240.4.8609 Question or Issue I had a Dropbox business account that was 6TB. I ran out of room so I upgraded to Dropbox Teams and 15 TB. I just figured that my Dropbox business account would become the Dropbox teams account but it did not. Now I have 2 Dropbox accounts (or at least 2 Dropbox folders) with 2 different names but using the same email address. I only want one account with 15 TB of room. Question: How can I get all my files over to the Dropbox Teams account? Question: At renewal time, does this mean I will be charged for the Dropbox Business account and again for the Dropbox Teams account?
Cannot upgrade my account after getting converted back to an individual account from a team one
Hi everyone, I’m posting here because I’m currently blocked from working due to a Dropbox account issue and I’m looking for advice or similar experiences. Here’s what happened, step by step: I had a personal Dropbox Essentials account I was temporarily added to a Dropbox Business team As expected, Dropbox automatically cancelled my personal plan I was then removed from the team and converted back to a personal account Since then, my account is stuck in a Basic state Now the critical part: I tried to upgrade back to a paid plan twice Both times the bank confirmed payment authorization Dropbox shows errors like “invalid value” The plan is not activated I can access files via browser, but local sync and shared-folder workflows are broken, which effectively blocks my work and my Basic account does not have enough storage for my files It looks like the account is in a corrupted state between Team billing and Personal billing. I’ve already opened a support ticket, but in the meantime: Has anyone experienced this exact Team → Personal → Basic limbo? Is there a known fix besides waiting for manual intervention? Would migrating to a new account be the fastest safe solution? Any insight is appreciated — this is a professional blocker, not just a billing annoyance. Thanks in advance. Andrea Dropbox Plan (Essential? basic? Professional? don't know anymore) Payment Method (applepay.) How did you upgrade? (I wish I did)
I lost the files in my Family group folder, after upgrading to a Dropbox team plan.
I went ahead and upgraded my subscription from a Family group to a business multi user subscription and now it has removed the Family group folder with all my files before I could transfer to my new upgraded membership folder. This is a pretty silly automation in the system, how can I transfer to my new folder if they aren't there?
Can I restore files that have been permanently deleted if I upgrade to a paid plan?
I deleted the files stored in my Plus account on October 21, 2025, and transferred them to a new cloud service. After that, I downgraded my account to the Basic plan. However, the transfer to the new cloud was not completed successfully. I would like to know whether upgrading my Basic plan to a Professional account would allow me to recover those files, or if they have been permanently deleted. I have attempted to contact Get Help multiple times but have not received a clear or definitive answer. I would appreciate clarification on whether file recovery is still possible and, if so, what steps I should take. Thank you community for your assistance. RebeccaI need to add more space to my personal Dropbox account, without upgrading to a team.
I have the largest account available to an individual and have added the one time storage to my account. I have a large family and have a lot of photos and videos that I want to store. However, I'm almost out of space (nearly 4TB) and need more. When I tried to upgrade, my only option for more storage than 4TB is to upgrade to a business account for three users at an increase of an additional $225/year. My first TB of increase was $60 and it hardly seems right to force me to delete my files or upgrade for 80% increase in price. Thank you.
My account is a Basic one, but I received an email about an upcoming charge.
I have a received an email saying that my account will be renewed and charged 163.67$ on February 11, 2026. Once connected, my account is the Dropbox Basic which is free. I also have no bill to Pay that shows. Since the account was created for work and we don't want to use it anymore, I wish to delete it. Can I do it or should I terminate the forfait first? It also doesn't give me the option to terminate it on a computer. Thank you for your time.I paid for a Plus plan via iDEAL, but I don't see my upgrade just yet.
Dropbox plus Payment Method ideal How did you upgrade? Via website after login on account Question or Issue I just paid for an upgrade on my subscription via iDEAL from basic to plus, but my account is not updated accordingly…. It keeps telling me I need to upgrade
I upgraded to Dropbox Professional, but it's not showing on my account
Dropbox Plan Professional Payment Method PayPal How did you upgrade? My account was automatically charged after the free trial period. Question or Issue I upgraded to a Dropbox Professional account. Why hasn't my account been upgraded? I have no storage.
