You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Resolution of mov and mp4 files
Using Apple Keynote, I have created a rather large mov presentation that includes voice audio. There are a couple of png graphs imported to a couple of slides of the presentation. The main text on the slides is very clear. Even a couple of gif files on some slides are clear; however, neither of the two png imported graphs are clear. I cannot easily read the axes values, labels, or the graphs' titles. This is true if I view the mov files via my iPads or my Windows 10 PC. Is this a common problem with mov and mp4 files uploaded to cloud services like DropBox? If it would be helpful, I can include a link to the mov file. Thanks for any help.
downloaded video is choppy and laggy
After downloading the video is choppy and laggy. I tried it on my android phone, my laptop (browser: chrome , firefox) , and via the Laptop app. I tried viewing the clip in my phone , with vlc and the standard windows 10 media player. Since its a mov file i tried converting it to mp4 first which didnt work as well. if i open the dropbox link where the clips are uploaded they are not choppy. I dont know what to try anymore. Any ideas what is going on?
Our large PDF file has been separated into individual files after uploading to Dropbox via app.
Hi, I was recently asked to upload a large file set from our local storage to dropbox. We basically dragged and dropped into the dropbox app... however now that we are looking at the data, it has separated our multi page PDF files into a new PDF file, one for each page!!! Has anyone else experienced this and is there a way to reverse this or at the very least keep it from happening again? Thanks!
Cannot view starred photos on the website - Error 429
HELP!!! Starred Photos is not working on the DropBox web site and I really need help! I have literally YEARS of work in uploading all of my family's photos and STARRING the ones I want to use for Shutterfly or other projects. But this year, I see that I cannot get the STARRED photos to load for a YEAR (or even a MONTH) to download them accurately - the photos appear and then disappear from the website. My husband opened up the "Inspector view" and took screenshots that show that there are hundreds of 429 requests to /starred/get_status-- so it seems like the website is just broken. PLEASE HELP WE'VE SUBSCRIBED FOR YEARS! And I really need the starred photos from the past few years to make holiday gifts on Shutterfly!
Can't watch videos from my computer when uploaded from my phone to a shared folder.
I have a shared folder with my business partner that we upload videos of property walkthroughs in. We can watch these videos from our phone, but when we try to open them up a computer the audio will play but the screen is black. Is anybody else dealing with this issue and know what the fix is?How can I make sure my files don't have an expiration date?
Hello Fellow Dropbox Users! Dropbox began creating expiration dates for my files much to my extreme dismay!!!!!! I don't need this feature, I don't want it, and it has contributed to me having to use an external storage device. Can someone tell me an easy, not time consuming complex way to stop this from ever happening? Please and thank you!How can I view the number of files and images in a folder?
This seems like a simple enough task but I can't figure out how to view the number of anything in a folder. For example, how many of my images have transferred from my phone to my dropbox account? What's the difference between the "photos" folder in the left hand menu (web version) vs "camera upload" folder on the app? I can see in the "camera upload" folder I have 4922 files. It doesn't distinguish between photos or videos. This number is useless to me unless I know the origin of the photos. I know I don't have 4922 photos on my phone. I have 8800 photos in my iCloud and 396 videos in my iCloud. On my phone, it says my photos are about 3G. Maybe I'm asking too much, I used to have Box and I can see the number of items in a folder so I can see if what I'm uploading is matching. Why is this so hard? Any help would be greatly appreciated. Thanks
I can't access files shared with me by others via links
I have my own dropbox but independently, for work things, I been given access to files and folders in various other people's dropboxes recently but for some reason I get an error msg and can't access them. These are open files to everyone and it is not just one time / company - it's happening with courses I have paid for, with press media files that are available just generally, people who send me general links to files - I always get this error: Error Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check ourStatus Pageto see if there is a known incident, ourhelp centreandforumsfor help, or go back tohome. I have checked the installer, checked my own dropbox syncs etc. My own files are fine and so I can't see the issue. It has happened without about 5 different companies giving me access - that I can't see the files - which are open to the general public if you have been sent the link. What can I do?