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Vicki Venza's avatar
Vicki Venza
Explorer | Level 3
6 years ago

Re: Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.

I can't access any of my files on the mobile app. I've received am error message saying I'm not connected or to try again later. I'm absolutely connected so that's not the issue.

5 Replies

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  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hello Vicki Venza, I'm sorry to hear you're having trouble with this!

     

    So I can have a better understanding of the issue you're having, please let me know the following:

    • Are you connecting via WiFi or cellular data? If you try the other do you get the same error?
    • Which OS version is your device running?
    • Which version of the mobile app is installed? 

    Also, please send me a screenshot of the error just to make sure I know exactly which error you're referring to.

     

    Keep me posted with your findings!

  • Liette's avatar
    Liette
    New member | Level 2
    6 years ago
    I have same problem here. It says there is no connection possible. I must check my internet ot try again later.
    But I have this now for 2 days.
    And nothing wrong with my interner connection.
  • Liette's avatar
    Liette
    New member | Level 2
    6 years ago
    Im using android, Samsung G8.
    And it is not working with wifi or 4g.
  • Vicki Venza's avatar
    Vicki Venza
    Explorer | Level 3
    6 years ago
    I have a Samsung 7. I receive the error message on WiFi and cellular data.
    I have Android 8.0.0 operating system.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for getting back to me here Vicki Venza and for joining us Liette!

     

    We've had some reports of issues connecting through the Dropbox mobile app on Android. If you're not having any issues with your other applications, please try installing the beta version of the mobile app.

     

    You can find out more info about downloading the beta app from here.

     

    Let me know how it goes!

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