Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

TanjaArtist's avatar
TanjaArtist
Helpful | Level 5
6 years ago
Solved

Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.

Hi everyone,   Does anyone know how to resolve this? When I try to open the "File" tab on my android phone it says: "Cannot Connect To Dropbox. Make sure you're online, or try again later." yet w...
Error Messages
Mobile
Organize
sort
  • Walter's avatar
    Walter
    6 years ago

    Hi all; thanks for your reports!

     

    I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device. 

     

    Could you check if this does the trick for you too?

     

     

    Thanks a bunch!

     

    Mod note: updated link in post [last update 2023]

Vicki Venza's avatar
Vicki Venza
Explorer | Level 3
6 years ago

I can't access any of my files on the mobile app. I've received am error message saying I'm not connected or to try again later. I'm absolutely connected so that's not the issue.

Liette's avatar
Liette
New member | Level 2
6 years ago
I have same problem here. It says there is no connection possible. I must check my internet ot try again later.
But I have this now for 2 days.
And nothing wrong with my interner connection.
  • Liette's avatar
    Liette
    New member | Level 2
    6 years ago
    Im using android, Samsung G8.
    And it is not working with wifi or 4g.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!